Location: San Jose, CA (moving to the peninsula in 2014)
Highlights: Lead engineer for production SaaS environment; venture-backed startup
(Revised Dec 20, 2013)
Complaints? We love them. Really.
The proven, scalable Modria (www.modria.com) platform helps get customer problems resolved swiftly, effectively and at a low cost, delivering fast, fair resolutions.
Do you have a passion for Cloud and SaaS applications that run on Amazon Web Services? Do you have technical expertise with Web and Java Application Servers, Linux/UNIX? Do you enjoy scripting, automation and working with configuration management tools like Puppet/Chef or monitoring tools like Nagios? If so, become lead of our cloud operations team and be actively involved in the development and operations of our ODR platform.
We’ve assembled the world’s experts in alternative dispute resolution (“ADR”), with a specific focus on online dispute resolution (“ODR”). Our team is comprised of leading technologists, dispute resolvers, and user interface experts. We created and scaled the online dispute resolution systems that eBay and PayPal used to resolve more than 60 million disputes a year. Many of the top dispute resolution firms in the world have chosen Modria as their online solution. In fact, we’ve seen every possible complaint and dispute imaginable. Our team pioneered the world’s first online dispute resolution system over 20 years ago. 400,000,000 disputes later, we really know what we’re doing.
In 2011, eBay granted us a technology license, and we spun out to draw on our experience to build Modria Resolution Center. Resolution Center is a hosted ODR platform that implements best practices in dispute diagnosis, negotiation, mediation, and arbitration. And we’re growing!
The successful candidate for this position will be THE person responsible for our production platform, and the development and test infrastructure administration across several geographic locations. Our technology stack includes:
Java, Spring Framework, Play 1.2
OpenKM
Hibernate
JasperSoft
AWS
Linux/UNIX Administration
Sound interesting and challenging? Take a look at the details below, and if this describes you, write to us at iwanttojoin@modria.com.
Job Description
Support an always-available cloud-based SaaS platform
Support application deployments, building new systems and upgrading and patching existing ones.
Develop automation to quickly and rapidly deploy instances from hardened images
Using monitoring tools to find problems, resolve and/or escalate to development and ensure that we exceed our SLAs
Build and manage development and testing environments, assisting developers in debugging application issues using tools
Participate in the building of tools and processes to support the infrastructure
Contribute to the creation of system support documents such as run books used by our NOC
Leverage scripting to build required automation and tools on an adhoc basis.
Operate the platform within our security and privacy guidelines
Learn on the job and explore new technologies with little supervision.
Job Requirements
A bachelor’s degree and 3 years of professional work experience
Java Application Server administration and tuning experience (e.g. Glassfish, Weblogic, Tomcat, Websphere)
Linux administration experience (e.g. Ubuntu, RedHat/CentOS) with a focus on web (Apache/Nginx)
Understanding of protocols/technologies like HTTP, SSL, LDAP, JDBC, Servlet/JSP, SQL, HTML, XML
Application clustering / load balancing concepts and technologies
Clear written and verbal communication skills
Plusses:
Solid experience with Amazon Web Services (AWS) technologies such as EC2, RDS, DynamoDB and S3 (a strong plus)
Prior experience with Hibernate, Play, Spring desired
Prior experience with OpenKM or other document management systems
Skills with automation, using scripting and tools like Splunk
Experience with monitoring systems (e.g. Nagios, Tivoli, Wily, BMC)
Java development experience
A passion for providing excellent service to all internal and external customers
To all recruitment agencies: Modria only accepts agency resumes from agencies with an approved agency contract. Please do not forward resumes to our jobs alias, Modria employees, or any other company location. Modria is not responsible for any fees related to unsolicited resumes.
Modria is an equal opportunity employer. Employment here is based solely upon one’s individual merit and qualifications directly related to professional competence. We don’t discriminate on the basis of race, color, religion, national origin, ancestry, pregnancy status, sex, age, marital status, disability, medical condition, sexual orientation, gender identity, or any other characteristics protected by law. We will also make all reasonable accommodations to meet our obligations under the Americans with Disabilities Act (ADA) and state disability laws.