Guest Post
Full day session – Knowledge Management for IT and Beyond (Find more information at the HDI Conference site)
On April 1st at the HDI Annual Conference in Orlando, FL, join Klever, HDI and the KCS Academy for a deep dive into knowledge management: learn how you can leverage what you know through Knowledge Centered Support (KCS) to help your organization achieve extraordinary results, sometimes in unexpected ways and places.
This highly interactive session, which is ideal for directors and executives, will feature small-group activities and large-group discussions between participants, KCS experts, and leaders who are actively driving knowledge management initiatives within and beyond their IT organizations.
Topics include:
Half of knowledge sharing projects fail in a year, ¾ are discarded and replaced within 3 years – John Ragsdale, VP of Research for TSIA. What do you, as an executive, need to plan for to sustain a successful knowledge sharing culture?
Learn why a 100 year old Fortune 500 company in the midst of dramatic change chose KCS to meet their business objectives.
KCS is the de facto standard for Technical Support and IT Services Desks. Learn how Salesforce modified KCS to fit the vocabulary and workflow of HR.
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