Winners were also recognized for eNROllment in the Genesys Customer Advocacy Program (GCAP), an online community for customers to promote successful initiatives, gain INSIGHTs into industry News and trends, and network with thought leaders and peers on best practices.
“The most successful global companies recognize the impact of great customer experience as a business differentiator,” said Tom Eggemeier, President of Genesys. “We are very pleased to honor eight of the world’s most forward-thinking companies for building positive and long-lasting customer relationships. We’re honored that these industry leaders have chosen Genesys as the foundation of their world-class customer engagement programs.”
The eight winners of the 2016 Genesys Customer Innovation Awards are:
The Globetrotter — Red Hat
Best global rollout of the Genesys Customer Experience Platform
The CX Innovator — Vodafone
Best omnichannel customer success story
The CX Pioneer — Mobily
Best new customer – breaking silos with a fast deployment
The CX Mover — JM Bullion
Best cloud customer migration and/or deployment
The CX Champions — Bupa
Best CX manager and team (team award)
The CX Hero — TELUS
Celebrating call center agents of the year
The CX Ally — Itaú
Outstanding long-term partnership with Genesys
The CX Engager — Rabobank
Best digital engagement success story
With “The Journey of a Lifetime” theme, G-Force 2016 (#GFORCE16) explores topics such as digital transformation, customer journey management, hyper-personalization and the Internet of Things. Attendees learn to accelerate their growth strategies across three key pillars: customer engagement, employee engagement and business optimization.
About Genesys
Genesys, the world’s #1 Customer Experience Platform, empowers companies to create effortless omnichannel customer experiences, journeys, and relationships. For over 25 years, we have put the customer at the center of all we do and passionately believe that great customer engagement drives great business outcomes. Genesys is trusted by over 4,700 customers in 120 countries to orchestrate over 25 billion contact center interactions per year in the cloud and on-premiSES. For more information visit www.genesys.com.
Connect with Genesys via Twitter, Facebook, YouTube, LinkedIn, and the Genesys blog.
Media Contacts
Chris Nguyen
chris.nguyen@genesys.com
650.466.2230
LISA Hawes or Sarah Koniniec
genesys@sterlingpr.com
Sterling Communications for Genesys
408.395.5500
Logo – http://photos.prnewswire.com/prnh/20160915/408485LOGO
Source: Genesys Announces Winners of Customer Innovation Awards at G-Force 2016 Customer Engagement Conference
Link: Genesys Announces Winners of Customer Innovation Awards at G-Force 2016 Customer Engagement Conference