Kyruus, a leader in provider search and scheduling solutions for health systems, announced that Piedmont Healthcare, a not-for-profit health system serving nearly two million patients in Georgia, has selected its suite of solutions to enhance patient access across all points of service. The organization’s adoption of the ProviderMatch product suite—along with the KyruusOne provider data management platform—is a key part of its “Seamless Transitions” initiative to enhance and link the patient experience throughout the continuum of care.
Committed to being a pioneer in patient experience, the seven-hospital system sought a solution that would not only enhance patient access via individual channels, but also enable a consistent patient experience across points of service—the patient connection center and website, as well as provider offices across the network. It was essential to make it easy for patients, agents, and referring providers alike to identify the right providers to meet patients’ clinical needs and preferences. On top of dynamic search, Kyruus’ technology also enables online scheduling regardless of the underlying systems in use, which is critical for a clinically integrated network like Piedmont’s.
“We knew if we were going to differentiate ourselves in a big way, we had to take a holistic approach and not just improve access in a single channel,” said Katie Logan, VP of Experience at Piedmont Healthcare. “Kyruus’ multi-channel solution enables us to make it easy for patients, agents, and providers alike to find and schedule appointments with the right providers.”
KyruusOne, the company’s provider data management platform that powers its applications—ProviderMatch for Access Centers, ProviderMatch for Consumers, and ProviderMatch for Network Referrals—was also a key factor in the decision. “We recognized that operationalizing our clinically integrated network and retaining patients within it required us to start with unifying provider data across the network,” said Dr. Ronnie Brownsworth, CEO of Piedmont Clinic. “Kyruus was unique in its ability to provide us with full visibility into our provider network and a solution that would enable us to keep our provider data up-to-date over time.”
“The ability to offer a positive and consistent patient experience across points of access—from scheduling an appointment to ensuring the right referral—is critical for patient satisfaction and retention,” said Graham Gardner, CEO of Kyruus. “Piedmont Healthcare is a true thought leader on patient experience and we are honored to work with this team as they set a new standard around enterprise-wide patient access.”