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http://www.globalb2bsolutions.com
ABOUT US GLOBAL B2B SOLUTIONS help clients successfully execute and manage business process management and outsourcing strategy to achieve breakthrough results. As long-term partners in our client's success, we build the capability to execute strategy and accelerate time to results. The outcome - our clients' increased ability to manage business processes effectively and efficiently to better support their strategic business plans, to improve performance, profitability,and shareholder value.We focus exclusively in segments of the market where we can provide strategic, multi-process,end-to-end business solutions and where we can leverage our firm's core competencies to help clients build customer and shareholder value. Our approach is to provide integrated business solutions that benefit the entire organization and our goal is to deliver significant business value to our clients.
OVERVIEW GLOBAL B2B SOLUTIONS helps our clients achieve competitive advantage, through the rapid conception, creation and execution of business process outsourcing strategy. Our approach breaks down barriers and creates synergy, allowing our clients to maximize return on investment with their BPO initiative - leading to increased sales, reduced cycle times, improved service and lowered costs. GLOBAL B2B SOLUTIONS has been established with the primary objective of providing unconventional consulting services coupled with enhanced value proposition that elevates the business profitability of customer. The Organization assures high levels of quality standards in the entire process of service delivery with the desire to go a long way in establishing endue relationships with customers. We ensure you the ultimate value creation with GLOBAL B2B SOLUTIONS
OUR VISION
GLOBAL B2B SOLUTIONS’ business is based on the belief that: Each client and prospect counts; each person counts; each deed counts; and each contact between a client or a prospect and an associate. Each client and prospect is either prospective future business or a prospective loss…depending upon the quality, reliability, and responsiveness of our services, and associates.
GLOBAL B2B SOLUTIONS is committed to providing world-class service levels that exceed our clients' requirements and expectations with solutions that enable them to succeed in their businesses.
GLOBAL B2B SOLUTIONS is defining service broadly — from initial contact with a prospect, to product and process quality, to anticipating client needs and preferences, to overall client satisfaction. It requires associates to treat every interaction with a client as an opportunity to enhance that client's perception of GLOBAL B2B SOLUTIONS.
GLOBAL B2B SOLUTIONS is committed to advancing a world-class service vision in the belief that service quality is the ultimate competitive advantage for our business. We see world-class service as a journey where, whenever we approach an identified destination, to increase our objectives and raise our goals in order to become even better. Success is measured by increasing numbers of extremely satisfied clients, higher
client retention rates, broader client relationships, higher associate satisfaction,engagement and retention rates, and consistent implementation of our values and corporate philosophy, resulting in ever-increasing revenues, and earnings.
MISSION
Customer Focus: Harmony between Quality in process and continuous improvement to deliver exceptional services to Customer.
Team Work: To be an employer with genuine concern for employees empowering them to learn and excel.
Honesty & Integrity : A Customer Open environ with strong ethical values, honesty and consistency in word and deed
OUR QUALITY POLICY
GLOBAL B2B SOLUTIONS executes large volume IT enabled services including data entry online and data entry offline operations, with low turn-around time for the creation of databases, electronic word-processing, in all leading electronic formats. A skilled team of data-entry operators works in shift-operation.
GLOBAL B2B SOLUTIONS Data Entry online services include online data retrieval and data entry to scour online resources and enter relevant data from various websites into a database.
GLOBAL B2B SOLUTIONS data entry online service matches the global standards and guarantees a high accuracy level of over 99.995% for all its data-entry services.
OUR STRENGTHS
Our workforce comprises resourceful and proficient data entry operators and forms processors who have several years of experience.
As a full-service firm, we have long standing experience in medical forms processing, legal forms processing, and other business forms processing.
Our approach to data entry and the technologies we employ not only enable us to deliver the highest levels of data quality, accuracy, and quick turnaround, but also address your need for document and data security and confidentiality.
GLOBAL B2B SOLUTIONS can capture data from all types of forms, whether it is handwritten or typed, and convert these forms into electronic formats with maximum data accuracy.
We have a number of strengths which we capitalize on and leverage to aid our growth,including:
Being in information-based business solutions businesses.
Solid, time-tested “Operating Principles”.
A strong client service orientation. Robust, powerful and well-controlled operations, production, and communications capabilities.
A strong commitment to world-class service, being an employer of choice, and product
leadership, A clearly articulated corporate philosophy and set of core values.
Well-qualified and experienced professionals, our technical facilities in a conductive working environment.
Our most critical special strength, the key element in our success, is our dedicated team of associates. They share “Our Vision” and help us succeed in the marketplace.
We have a predictive dialing solution with all sorts of backups.
TRAINING Our goals are to empower & enlighten each employee and make them ever equipped for achieving organizational objectives. This is a must for staying current with changing technologies & practices. We believe that the quality of employees and their development through training and education are major factors in determining long-term profitability of a business. Provide a wide range of high quality, customized training that develop the job skills, knowledge and attitudes of diverse workforce Create a trusting, empowering and supportive work environment that enables our staff to work as a team to assume responsibility, make decisions and take action that best serves our clients Create a self-supporting organization which invests in growth and continuous quality improvement.
Best Features:
Online Call Manger will call Voice & caller details recordings.
225 hours / month. 9 hour coverage/ day X 6 days a week (including 1 hour breaks / day and national holidays)
Excellent Quality support agents.
Zero risk by getting an opportunity to interview and select you operators.
White labelled services for resellers.
Works like virtual extension of your company.
We provide Free live chat software to use. While you can use your own software as well.
99% uptime guaranty or full deduction for down-time periods.
100% peace of mind through NDA,IP rights protection and PCI data security standards implementation.
SERVICES OFFERED IT Services We, at GB2BS, provide world class IT services that are specifically aimed at providing strategic solutions for various business requirements of our clients. Our proven capabilities and globally accepted software development methodologies ensure the delivery of highly robust, scalable and effective software solutions to our clients. We believe that our vast pool of expert developers and networking professionals is our real strength and the driving force behind our unparalleled IT services.
Some of the highlights of our IT services: 1. 75+ highly experienced IT professionals having expertise in various domains. 2. 24x7 development environment ensures minimum time-to-market for your solutions. 3. Software development centers equipped with state of the art infrastructure, latest technologies and modern equipments. 4. End-to-end CISCO based IP network and communication systems. 5. Proven capabilities of working on Java, .Net, PHP, SQL, SAP technology. 6. Industry specialists available for PHP development and Dot Net development.
Software Development: Under our software development services, we offer web based solutions to our clients for their specific business requirements. Our major focus is on web application development for enterprises and large organizations. Globally accepted and heavily tested software development methodologies are implemented while developing web applications for our clients. Further, we also understand the importance of software development life cycle for developing solutions therefore we make sure that most suitable and effective SDLC is implemented while developing software solutions for our clients.
Custom Software Development: Every business and organization has some particular requirements that are unique to it. These requirements cannot be fulfilled by off-the-shelf solutions and require specially built solutions. We offer highly client-centric custom software development services for such business requirements of our clients. Our expert developers and programmers ensure successful delivery of effective custom software solutions. Mobile Apps Development: Mobile devices have infiltrated every segment of our life. With the advent of Smartphone, the penetration of mobile devices reached an entirely new level which is still growing. We have proven capabilities in mobile apps development for all the major mobile platforms including Android, iPhone, Windows Phone 7, Blackberry and symbian. Our expert mobile apps developers are capable of developing highly attractive, impressive and unique mobile applications that can provide maximum ROI to our clients.
iPhone / iPad Apps Development: iPhone is the most popular and sophisticated Smartphone available in the market today. iPad is also among the most popular entertainment tablets available for users. We, as well as businesses, understand this fact very well. Businesses and organizations are always looking for new solutions to maximize their profits and iOS based devices provide them a great opportunity to do so by providing them access to a very large customer-base. Our iPhone/iPad developers are expert in developing iPhone apps that are unique and highly attractive. Their competencies in Xcode, iPhone/iPad SDK, Cocoa touch and objective C enable them to deliver outstanding iPhone/iPad apps that can produce maximum return on investment for our clients. Custom Application Development: GB2BS delivers flawless solutions through custom application development services for various business requirements of its clients. By implementing the knowledge gained over the years, we are capable of developing and delivering custom applications for a wide array of business domains including telecom, ecommerce, health-care, media and finance industry. Whether you want a CRM, ERP, EMS, ECM or any other business application, you can always rely on us for most effective solutions. Customized Accounting Software Development: Having proper accounting software that can fulfill all the large as well as minute accounting requirements is very essential for each and every organization. Partner with us for your custom accounting software development requirements and we will deliver most-effective solutions for all your accounting needs. Our software engineers can deliver accounting solutions that are specially designed to improve the performance and reduce the overall operating cost of your business.
Dot Net Programming: .Net is a Microsoft owned technology that is considered one of themost stable and suitable technologies for developing highly secure and functional web based applications. Dot Net programming is widely used in the software development industry for creating a wide range of web solutions. GB2BS employs some of the brightest and most creative Dot Net developers in the industry who are capable of taking on and completing projects having vast requirements and huge complexities.
Client Reporting Systems: An effective client reporting system can help organizations in reducing the operational risks associated with their business and enable them to deliver topnotch client services. GB2BS has been helping its clients with such requirements by delivering them cost-effective client reporting systems that are capable of reducing their operational risks and maximizing their profits.
Telecom Billing Solutions: We hold special interest and specialization in providing telecom billing solutions to businesses and organizations. These telecom billing solutions are specifically designed to cater to the unique billing requirements of your business and thus provide your business with the highest level of perfection and stability required for running it smoothly. Our sate of the art development centre, latest technologies and expert engineers enable us to deliver best-in-the industry telecom billing solutions.
Testing Procedure: We clearly understand the importance of quality testing for the success of a software solution. To make sure that our solutions are flawless and do exactly what they are supposed to do, we implement highest standards of quality testing for each and every solution. Both, manual and automatic testing methodologies are implemented by our dedicated quality analysts depending upon the requirements and nature of the project. Our quality analysis department ensures that only superior quality of solutions are delivered to our clients and any errors, bugs or discrepancies are checked and removed before the solution is finally delivered.
INBOUND SERVICES:
Holistic Call Center Services We proffer a complete communication solution to our clients. We take charge of the Customer Service through on call support systems and ensure customer satisfaction and retention. We also pro-actively generate business leads for you through calling. Our services are:
Inbound Call Center When your customers ring in at the Call Center, we know that they either have a query or a problem. Our Call Center Executives use the domain knowledge bank and their convincing communication skills to ensure that the customers have got what they sought. In an, Inbound Call Center, we have customised offering of the following services:
Customer Service or Customer care For every product or service which a customer buys, they expect support and guidance from the provider for future use. Typically the products/service with better customer service facilities, get popular by sheer word of mouth publicity by the satisfied customers. So you should always add the Customer Care feature to your product or service to multiply your sales.
Technical Help desk Not every customer is tech savvy and most of them require hand-holding during the usage of a technologically advanced products. Especially when the product is a technological innovation and possess features which are never seen before. Just the Users' Manual can never satisfy all the doubts. Our Call Center Executives at the Technical Help Desk share their expertise with the distraught customers and educate them on the technical know-how. Each satisfied customer availing the service of Technical Help Desk leads to a recommendation of your technology and more customers.
24x7 Help Desk The requirement of customer can arise anytime, beyond your stipulated office hours also. Not addressing their requirement on time and causing unnecessary delay, leads to customer's dissatisfaction and they never return again. With our affordable Call Center Services in India, you can easily ensure that you are always there for your customer, even if the need arises at midnight.
Phone Answering Service Simply said, a missed call is a missed opportunity. The opportunity which will not going to knock again ever. Can you afford to let it go? To ensure that no call is ever unanswered or left at the mercy of voicemail, we provide dedicated Call Center Executives to take every call. They will also maintain all call records and generate comprehensive reports for you.
Phone chat service Our Call Center Executives are adept in confident and pleasing communications. We provide you with Chat Services customised to your requirements.
OUT BOUND CALL CENTRE SERVICES: Our pro-active Call Center Executives can make calls to the potential customers and impress upon them regarding your service or product. Our Call Center Executives are trained to develop qualities of marketing through their alluring communication.
Telemarketing Services We make calls to the database as provided by you, and apprise the potential customers of the services and products that your business proffers. Our Call Center Executives possess immense experience of Tele-marketing.
Appointment Schedule' Make an appointment with fortune by using our Appointment Schedule Services. As your business expands, handling a schedule of appointments becomes a cumbersome task. Delegate it to your most trusted partners and our highly organised Call Center Executives. We will confirm your appointments, catalogue them for you.
Market Research/Survey To stay ahead in your business, you have got to know what is coming ahead for you in the market. A strategy based on strong research and surveys can only give you the competitive edge in the long run. Not just will our marketing executives help you to conduct a market research with a sample, but also professionals in our firm with business acumen can help you design your survey.
Voice Broadcast We provide an end to end solution for you to broadcast your message to reach out to potential customers. Our Call Center Executives will draft, and record samples for the broadcast. Upon your approval, our Software experts will ensure that this digitally recorded message reaches to the masses.
Direct Marketing Campaigns Being direct always works. When you establish contact with the potential customer, then the probability of sale increases manifold. We possess a team of highly driven Call Center Executives who alluringly apprise the customers of the product or service. Promotional Selling- Up Selling/Cross Selling All these forms of promotional selling, upselling and cross selling requires the back end support of Call Center Services. Our Executives are the best in the industry when it comes to achieving business targets and yielding results
Leads Generation The one who successfully manages business leads, also eventually becomes the business leader.But the job of Lead generation is also one of the most time consuming. We provide you services of Lead Generation. After making extensive calls, we filter the data to prepare a list of leads categorised on various criteria. These leads help you for business expansion and clinching the deal.
BPO SERVICES: Data entry services and conversion Scattered data which you cannot retrieve at the time of need is equivalent to lost data. We help you to store your entire Data in a singular format which you prescribe. We offer fool-proof services of Data entry and data conversion.Online Database / Online Research Generation We collate information for you through extensive web research and present a cataloguedcollection of database. We present the most comprehensive and authoritative database made on the basis of parameters as specified by you. Bill generation & processing Bill generation is a tedious yet indispensable process. Getting entangled into the banalities of a bill generation format leaves you with lesser time to sell. We provide you the trusted service of Bill Generation and Processing, so that you focus only on your core business.
Book keeping and maintenance, General accounting, General ledger, Book keeping and maintenance, Bank reconciliation, MIS, Cash management, Account Payables and Receivables, Billing Payroll Budgeting, Management of Records, Asset management Detailed financial analysis Collection management Credit management, Generation of financial reports, Financial statements, Form Filling, HTML / XML Tagging, Scanning, Email Blasting, Thanks M Siva Raamaa Krishna. Bangalore-India Dallas-USA