Mercy.net

Hey, Jim: I think we need some more collective thought on this. I've got more time in the air than most people--4,000+ hours as an Army helicopter pilot (where we wore a cleverly-stocked survival vest; alas, a lot of the contents would not pass TSA...

If the predominant management buzzword of the ’90s was “empowerment,” over the past 10 years or so it’s been “accountability.” There are three levels of accountability — hierarchical, cultural and personal — and each level has strengths and weaknesses...

Introduction: Air travel is not always glamorous, and certainly not always fun. If you think about it, air travel is unique, because unlike cars and trains, you’re trapped. No pit stops, no pictures at state borders, it’s just you and a bunch of strangers...

For the past couple of days, I had been reflecting on the Jordan Davis and Michael Dunn Affair. The other night, I tossed and turned in my sleep until the roosters cracked the dawn. Visions and images of people of different races and wide varieties of...

When I power on my phone upon landing at LAX, a text message is already waiting for me: “Hi Ian, Silvercar here! We have your res at 1:00pm today. Let’s roll!” Silvercar rents a fleet of silver Audi A4s at airports in Austin, Dallas...