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A 2013 survey showed 2/3 of customers have used a company’s social media website for customer service purposes. And younger consumers, between the ages of 18 and 29 are more likely to use a brands’ social media presence for service interactions than...

LISTEN ON YOUTUBE LISTEN ON ITUNES LISTEN ON STITCHER Rebecca Lombardo, Director of Strategic Services at Tracx, and Eric Berkowitz, SVP, Global Services at Tracx, are the featured guests on this episode. Tracx is a social enterprise platform that helps...

Update: 9th November 2016 Time for another Spring Clean with updated screens and new sections and to welcome this season new readers If you have any questions/issues please feel free to post in the comments below, or if you would like any additions...

Download Article Tweet Post Author Rob McCullagh Strategic Account Director The common catch phase is that data is the new oil. I disagree. Oil can be stored data must be used or it … With any major investment, a CEO is expected to fully understand...

We all know that images are incredibly important in this day and age. When you’re constantly bombarded with information all day long, a bold image can stop you in your tracks and help you to focus on the associated content. In fact, this infographic...