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Hello, I was wondering... I often conduct hands-on editing workshops and sessions for Wikimedia Italia and many others do all over the world. When doing so, I notice and mentally note down many non-obvious obstacles the users encounter (often frustrating me more than themselves), but I have no systematic way to share them other than file enhancement requests and [[bugzilla:71744|bugs]]. Would it be worthwhile to set up a page where editing trainers from all over the world would be invited to post their (unplanned) (in)usability tests? --[[User:Nemo_bis|Nemo]] 14:52, 7 October 2014 (UTC)
Hello, I was wondering... I often conduct hands-on editing workshops and sessions for Wikimedia Italia and many others do all over the world. When doing so, I notice and mentally note down many non-obvious obstacles the users encounter (often frustrating me more than themselves), but I have no systematic way to share them other than file enhancement requests and [[bugzilla:71744|bugs]]. Would it be worthwhile to set up a page where editing trainers from all over the world would be invited to post their (unplanned) (in)usability tests? --[[User:Nemo_bis|Nemo]] 14:52, 7 October 2014 (UTC)
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Thank you for your note. The kind of observational data you are describing is really valuable for understanding details of the buriers people encounter when attempting to edit / contribute, and also what works well for people. Observational data is much more valuable and right to the point than self reported data which comes through surveys, etc. Using both methods, along with usage data analytics on a larger scale is powerful information, and part of what guides product teams how to reduce or (hopefully) eliminate those buriers. Since the design research department at the Foundation is getting up and running now, we have plans to do some [https://en.wikipedia.org/wiki/Contextual_inquiry structured research] about editing. (This contextual inquiry article needs a little updating, which is on my list to do, but does a pretty good job of describing the methodology in general terms.) So, along with this kind of research, I think it would be valuable to also gather the observations you and others collect during editing workshops and sessions. Would it be possible for you and I to meet and discuss a method to gather those observations in a structured and quantifiable way? I have done this kind of work many times, and have suggestions about what might work best for structured data collection. I am, of course, open to collaborate with you on what kind of data collection would work best for you (and others) in the field. Thanks for reaching out Nemo!! --[[User:ARipstra (WMF)|ARipstra (WMF)]] ([[User talk:ARipstra (WMF)#top|talk]]) 08:37, 8 October 2014 (UTC)ARipstra (WMF)