**_Come and Discover the Amazing Opportunities at Heathrow Windsor Marriott Hotel_**
Travel just 15 minutes beyond Heathrow International Airport and you''ll find yourself at the Heathrow/Windsor Marriott Hotel. An exceptional hotel near Heathrow and Windsor, it extends a delightful blend of comfort, convenience and responsive service and an ideal location near Legoland, Chessington, Thorpe Park, Royal Windsor and Ascot Racecourse. Business travellers will enjoy easy access to London, only 18 miles away, as well as smartly designed guest rooms featuring high-speed Internet, a mini-bar and direct dial telephone. Throughout this fine Heathrow/Windsor hotel, you''ll find the amenities that make any stay a pleasure. There are tempting dining options including Chats Bar and the Brassiere Restaurant. Relaxing pursuits include an indoor pool, steam room and extensive fitness facilities with state-of-the-art equipment.
Why don''t you also visit our website http://www.heathrowwindsormarriott.co.uk/, join us on Facebook https://www.facebook.com/HeathrowWindsorMarriottHotel , follow us on Twitter at https://twitter.com/HWMarriott or visit our LinkedIn profile http://www.linkedin.com/company/heathrow-windsor-marriott-hotel
With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you''ll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.
*The information you provide us in this application is used by Human Resources and management to evaluate your suitability for employment. If you are not hired the application will be retained for 5 year. If you are hired the information will be retained in your personnel file, transferred to our payroll systems and any other systems used to process payroll benefits and other Human Resources functions.*
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*By submitting this application, I hereby consent to providing the information and understand that if I provide false information or fail to provide any requested information my application will be removed from consideration.*
**JOB SUMMARY**
The successful candidate will be responsible for managing the daily Restaurant, Room Service and Executive Lounge operations and assist with menu planning, maintain sanitation standards and assist servers and hosts on the floor during peak meal periods. The job holder will strive to continually improve guest and associate satisfaction, maximize the financial performance in areas of responsibility, determine training needed to accomplish goals and implement departmental strategic plans.
**JOB FAMILY CORE WORK ACTIVITIES**
* **Demonstrating Leadership** - Utilizing interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
* **Exceeding Customer Expectations** - Providing services that are above and beyond for customer satisfaction and retention.
* **Improving Service** - Improving service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
* **Developing and Building Teams** - Encouraging and building mutual trust, respect, and cooperation among team members.
* **Supervising Associates** - Supervising and managing associates. Managing all day-to-day operations. Understanding associate positions well enough to perform duties in associates'' absence.
* **Communicating with Supervisors, Peers, or Subordinates** - Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
* **Modeling Appropriate Behaviors** - Serving as a role model to demonstrate appropriate behaviors.
* **Coaching and Developing Others** - Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
* **Managing Daily Operations of the Area or Department** - Managing day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
* **Guiding, Directing, and Motivating Subordinates** - Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
* **Making Decisions and Solving Problems** - Analyzing information and evaluating results to choose the best solution and solve problems.
* **Training and Teaching Others** - Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
* **Organizing, Planning, and Prioritizing Work** - Developing specific goals and plans to prioritize, organize, and accomplish your work.
* **Maintaining Productivity Levels** - Ensuring and maintaining the productivity level of associates.
* **Integrating Departmental Goals** - Providing the leadership, vision and direction to bring together and prioritize the departmental goals in a way that will be efficient and effective.
**JOB SPECIFIC TASKS**
* Ensures compliance with all food & beverage policies, standards and procedures by training, supervising, follow-up and hands on management.
* Maintains service and sanitation standards in the restaurant.
* Acts as the guest service role model for the restaurants, sets a good example of excellent customer service and creates a positive atmosphere for guest relations.
* Assists servers and hosts on the floor during meal periods and high demand times.
* Displays leadership in guest hospitality, exemplifies excellent customer service and creates a positive atmosphere for guest relations.
* Handles guest problems and complaints.
* Empowers associates to provide excellent customer service.
* Ensures associates are treated fairly and equitably. Strives to improve associate retention.
* Ensures staff understands local, state and Federal liquor laws.
* Monitors alcohol beverage service in compliance with local laws.
* Meets with guests on an informal basis during meals or upon departure to obtain feedback on quality of food and beverage, service levels and overall satisfaction.
* Ensures associates receive on-going training to understand guest expectations.
* Establishes and maintains open, collaborative relationships with associates and ensures associates do the same within the team.
* Solicits associate feedback, utilizes an "open door" policy and reviews associate satisfaction results to identify and address associate problems or concerns.
* Establishes guidelines so associates understand expectations and parameters.
* Ensures compliance with food handling and sanitation standards.
* Supervises daily shift operations in absence of Assistant Restaurant Manager.
* Manages service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment & invitation to return).
* Ensures corrective action is taken to continuously improve service results.
* Carries responsibility for ensuring that all cash and key security procedures are adhered at all times as per the hotel policy
* Complies with Marriott International Hotels Limited, Regional Office and local policies and procedures.
**JOB SPECIFIC TASKS (continued)**
* Incorporates guest satisfaction as a component of departmental meetings with a focus on continuous improvement.
* Ensures recognition is taking place across areas of responsibility.
* Recognizes good quality products and presentations.
* Ensures compliance with all local, state and federal (OSHA, ASI and Health Department) regulations.
* Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
* Strives to improve service performance.
* Oversees the financial aspects of the department including purchasing and payment of invoices.
**CANDIDATE PROFILE **
** Education and Experience**
* High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area.
OR
* A degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area.
** Skills and Knowledge**
* **Reading Comprehension** - Understanding written sentences and paragraphs in work related documents.
* **Writing** - Communicating effectively in writing as appropriate for the needs of the audience.
* **Oral Comprehension** - The ability to listen to and understand information and ideas presented through spoken words and sentences.
* **Customer and Personal Service** - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
* **Mathematics** - Using mathematics to solve problems.
* **Number Facility** - The ability to add, subtract, multiply, or divide quickly and correctly.
* **Basic Computer Skills** - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
* **Economics and Accounting** - Knowledge of economic and accounting principles and practices, P&L; statements, operating budgets, forecasting and scheduling, and the reporting of financial data. Carries responsibility for ensuring that all cash and key security procedures are adhered at all times as per the hotel policy
* **Analytical/Critical Thinking** - The ability to gather and organize information using a logical and systematic process; recognize patterns and relationships in complex data; examine data to identify implications, problems and draw appropriate conclusions; generate alternative solutions to problems; evaluate strengths, weaknesses and consequences of alternative solutions and approaches to solving problems.
* **Originality** - The ability to come up with unusual or clever ideas about products, services or situations, or to develop creative ways to solve a problem.
** Management Competencies**
* **Adaptability** - Ability to effectively adjust to major changes in work tasks or the work environment.
* **Aligning Performance for Success** - Skilled at focusing and guiding others in accomplishing work objectives.
* **Building a Successful Team** - Skilled at building a cohesive team and facilitating goal accomplishment.
* **Building Trust** - Ability to interact with others in an honest, fair and respectful way; giving others confidence in one''s intentions and those of the organization.
* **Communication** - Skilled at clearly conveying information and ideas through a variety of media; engaging the audience and helping them understand and retain the message.
* **Customer Focus** - Ability to develop and sustain productive customer relationships; actively seeking information to understand and address customers'' needs.
* **High Work Standards** - Sets high standards of performance for self and others; assumes responsibility and accountability for successfully completing assignments or tasks.
* **Planning and Organizing** - Skilled at establishing courses of action for self and others to ensure work is completed efficiently.
* **Problem Solving/Decision Making** - Ability to identify and understand issues, problems, and opportunities; using effective approaches for choosing a course of action or developing solutions.
**Other**
* Performs other related tasks as assigned by management.
* Complies with Marriott International Hotels Limited, Regional Office and local policies and procedures.
* Carries responsibility for ensuring that all cash and key security procedures are adhered at all times as per the hotel policy
* Working hours as required to do your job but normally not less than 40 hours per week.
*Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.*
*Job:* Food and Beverage Services
*Primary Location:* GBR-Berkshire-Berkshire-Heathrow/Windsor Marriott Hotel
*Organization:* Marriott Hotels Resorts
*Schedule:* Full-time
*Job Posting:* May 10, 2014, 8:57:21 AM
*Req ID:* 14000VQM