With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you''ll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.
**JOB SUMMARY**
Responsible for preparing all event documentation and coordinates with Sales, property departments and customer to ensure consistent, high level service throughout pre-event, event and post-event phases of property events. This position primarily handles events of average complexity. Ensures their property events have a seamless turnover from sales to service back to sales. Recognizes opportunities to maximize revenue opportunities by up-selling and offering enhancements to create outstanding events.
**CANDIDATE PROFILE**
**Education and Experience**
* High school diploma or GED; experienced (1 – 2 years of experience) in the event management or related professional area.
OR
* 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; at least 1 year experience in the event management or related professional area required.
**CORE WORK ACTIVITIES**
**Managing Event Logistics and Operations**
* Ensures that events progress seamlessly by following established procedures, collaborating with other employees, and ensuring accuracy.
* Greets customer during the event phase and hands-off to the Event Operations team for the execution of details.
* Adheres to all standards, policies, and procedures.
* Ensures billing accuracy and conducts bill reviews with the clients prior to processing the final bill.
* Manages group room blocks and meeting space for average to large-sized assigned groups.
* Identifies operational challenges associated with his/her group and determines how to best work with the property staff and customer to solve these challenges..and/or develop alternative solutions.
* Uses his/her judgment to integrate current trends in event management and event design.
* Acts as liaison between field sales person and customer throughout the event process (pre-event, event, post-event).
* Participates in customer site inspections and assists with the sales process as necessary.
* Performs other duties as assigned to meet business needs.
* Solicits feedback from the property departments to identify areas for improvement to enhance the Event Planner’s experience.
**Ensuring and Providing Exceptional Customer Service**
* Delivers excellent customer service throughout the customer experience and encourages the same from other employees.
* Empowers employees to provide excellent customer service.
* Sets a positive example for guest relations.
* Coordinates and communicates event details both verbally and in writing to the customer and property operations.
* Makes presence known to customer at all times during this process.
* Oversees his/her customer experiences from file turnover through the post event phase until turnover back to sales.
* Follows up with customer post-event.
* Responds to and handles guest problems and complaints.
* Uses personal judgment and expertise to enhance the customer experience.
* Stays available to solve problems and/or suggest alternatives to previous arrangements.
* Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans.
* Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement.
* Interacts with guests to obtain feedback on product quality and service levels.
* Ensures hourly employees understand expectations and parameters for event activities.
**Leading Event Management Teams**
* Conducts formal pre- and post-event meetings as required to review/communicate group needs and feedback.
* Leads formal pre-event and post-event meetings for average to large-sized assigned groups.
* Facilitates various meetings as he/she perceives necessary (Banquet Event Order meeting, block review, etc).
**Supporting and Coordinating with the Sales and Marketing Function**
* Assists in the sales process and revenue forecasting for customer groups.
* Up-sells products and services throughout the event process.
* Forecasts group sleeping rooms and event revenue (catering and audio visual) for his/her groups.
**Conducting Human Resources Activities**
* Reviews comment cards and guest satisfaction results with employees.
* Observes service behaviors of employees and provides feedback to individuals and/or managers.
* Assists in the development and implementation of corrective action plans.
* Take initiative to use his/her experience to improve service performance according to his/her evaluation of the issue and resolution.
* Works with the property staff and customers to address operational challenges associated with his/her group.
* Performs other duties as assigned to meet business needs.
**MANAGEMENT COMPTENCIES**
**Leadership**
* **Adaptability** - Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
* **Communication**- Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
* **Problem Solving and Decision Making** - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develop and evaluate alternatives and solutions, solve problems, and choose a course of action.
* **Professional Demeanor**- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
**Managing Execution**
* **Building and Contributing to Teams** - Actively participates as a member of a team to move the team toward the completion of goals.
* **Driving for Results** - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
* **Planning and Organizing**- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
**Building Relationships**
* **Coworker Relationships** - Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
* **Customer Relationships**- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company’s service standards.
* **Global Mindset**- Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
**Generating Talent and Organizational Capability**
* **Organizational Capability**- Evaluates and adapts the structure of own assignments and suggests improvements to work processes to best fit the needs and/or support the goals of an organizational unit.
* **Talent Management**- Provides support and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
**Learning and Applying Professional Expertise**
* **Applied Learning**- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
* **Business Acumen** - Understands and utilizes business information to manage everyday operations.
* **Technical Acumen** - Understands and utilizes professional skills and knowledge in a specific functional area to conduct.
* **Event Planning** - The ability to connect with customers, detail events, upsell products and services, manage multiple customers at a given time, be detailed orientated, understand and have a working knowledge of catering and event management systems.****
* **Event Services** - Have a working knowledge of standards and procedures for proper meeting room and table set-ups, various meeting room and table configurations and the set-up of staging and dance flooring.
* **Basic Competencies** - Fundamental competencies required for accomplishing basic work activities.
* **Basic Computer Skills** - Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
* **Mathematical Reasoning** - Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
* **Oral Comprehension** - Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences.
* **Reading Comprehension**- Demonstrates understanding of written sentences and paragraphs in work-related documents.
* **Writing**- Communicates effectively in writing as appropriate for the needs of the audience.
*Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.*
*Job:* Event Management
*Primary Location:* USA-DC-Washington-Washington Marriott Marquis
*Organization:* Marriott Hotels Resorts
*Schedule:* Full-time
*Job Posting:* Apr 29, 2014, 8:20:03 AM
*Req ID:* 14000RVL