Title: Infrastructure Analyst-Sr
Location: USA-MD-Bethesda-Marriott International HQ
Job Number: 140002WU
JOB SUMMARY
Leads workgroups and/or functions as a technical expert for TPF mainframe based systems. Resolves and makes decisions on more complex, non-routine service requests with limited to moderate risk. Performs research, analysis, design, creation and implementation of infrastructure systems to meet current and future user requirements. Directs Service Providers to modify and maintain existing systems to address changes in business processes. Ensures Service Providers achieve contracted service delivery outcomes. Monitors multiple projects by Service Provider to successful completion, maintaining scope within the time and budget constraints.
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Qualifications:
CANDIDATE PROFILE
Education and Experience
Required:
· Undergraduate degree or equivalent experience/certification
· 8 years experience with TPF mainframe technology
Preferred:
· Graduate degree
· Technical certifications
· Technical leadership experience
· Project management skills
· Excellent communication skills and problem solving ability.
· Demonstrated ability to work independently and with others.
· Ability to manage the details and compliance with standards and expectations.
· Technical infrastructure operations, administration, or engineering background
· Solid experience with zVM mainframe technologies
CORE WORK ACTIVITIES
· Provides leadership, oversight, governance and strategic direction related to the infrastructure services that are required to enable the delivery of IT services.
· Provides input to the overall architecture, governance model
· Provides technical leadership, oversight, standardization and validation of the effectiveness of the infrastructure systems.
· Conducts research and reviews the design and implementation of infrastructure components to validate that they are standards based, high performing, highly available and secure in delivering the required business functionality.
· Educates internal and external users of the technologies to continually improve the knowledge and skill-base of the organization on how best to operate and support the infrastructure services.
· Introduces solutions that grow the bottom line and/or speed time to market.
· Provides documents with a focus on how infrastructure services will be leveraged in the solution architecture.
· Participates in the evaluation and selection of infrastructure services products.
· Works closely with the enterprise architect to support alignment of plans with what is being delivered.
· Supports governance based on best practices and ensure proper alignment to projects and major initiatives
· Leads analysis of the current environment to detect critical deficiencies and recommends solutions for improvement.
· Leads analysis of technology industry and market trends to determine their potential impact on the infrastructure architecture.
· Supports Solution and Domain Architecture by providing current environment status in terms of technology, software and infrastructure for projects in the delivery life cycle
· Utilizes capability modeling to align systems strategy and planning with business strategy and goals.
· Promotes the benefits of infrastructure services to the organization educate the team on infrastructure concepts.
· Consults with project teams to identify when it is necessary to modify infrastructure services to accommodate project needs.
· Consults with architecture teams to identify when it is necessary to modify the technical architecture to accommodate infrastructure needs.
· Oversees the documentation of all architecture design and analysis work.
· Defines, designs, implements and promote standard configuration and change management, processes and practices.
Technical Leadership
· Trains and/or mentors other team members, and peers as appropriate
· Provides financial input on department or project budgets, capital expenditures or other cost/resource estimates as requested
· Identifies opportunities to enhance the service delivery processes
Delivering Technology
· Performs more complex quantitative and qualitative analyses for service delivery processes and projects
· Supports existing systems and large projects in a minimum of one environment.
· Facilitates achievement of expected deliverables and obligations of Services Providers
· Validates completeness of requirements prior to Service Provider solutioning
· Through the service provider, plans and coordinates complex implementation overseeing quality control of systems functional design, usability, functionality, and implementation.
· Advises support desk on change management as it relates to support and training of new system
· Ensures proper coordination with appropriate IT and vendor relations teams
· Provides consultation for routine and complex systems development
· Ensures early warning to the business stakeholder executives regarding degraded or missed service levels
IT Governance
· Follows all defined IR standards and processes (i.e. IT Governance, SM&G, Architecture, etc.), and provides input for improvements to the appropriate process owners as needed
· Maintains a proper balance between business and operational risk
· Follows the defined project management standards and processes
Service Provider Management
· Validates that Service Providers develop and manage respective aspects of a project plan, including schedules, deliverables, and appropriate metrics.
· Makes short term plans for the team to effectively utilize resources
· Monitors Service Provider outcomes
· Reviews estimates of work effort for client project provided by Service Providers for accuracy
· Facilitates timely resolution of service delivery problems and minimizes the impact to clients
MANAGEMENT COMPETENCIES
Leadership
· Communication-Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
· Leading Through Vision and Values- Keeps the organization's vision and values at the forefront of employee decision making and action.
· Managing Change- Initiates and/or manages the change process and energizes it on an ongoing basis, taking steps to remove barriers or accelerate its pace; serves as role model for how to handle change by maintaining composure and performance level under pressure or when experiencing challenges.
· Problem Solving and Decision Making-Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
· Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
· Strategy Development-Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution
· Building a Successful Team-Uses an effective interpersonal style to build a cohesive team; inspires and sustains team cohesion and engagement by focusing the team on its mission and importance to the organization.
· Strategy Execution–Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.
· Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
Building Relationships
· Customer Relationships-Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
· Global Mindset -Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
· Strategic Partnerships-Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., HR, Sales & Marketing, Finance, Revenue Management) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.
Generating Talent and Organizational Capability
· Developing Others-Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.
· Organizational Capability- Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
Learning and Applying Professional Expertise
· Continuous Learning-Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.
· Technical Acumen- Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges
o Technical Intelligence:Knowledge and ability to define and apply appropriate technology to enhance business process
o Development Methodologies:Knowledge of general stages of SDLC framework and the application tiers within the development space.
o Information Security:Knowledge of the security considerations relevant within the development space, including industry best practices related to information security
· Business Acumen-Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
· Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills- Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension- The ability to listen to and understand information and ideas presented through spoken words and sentences.
o Reading Comprehension- Understanding written sentences and paragraphs in work related documents.
o Writing- Communicating effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job: Information Systems & Technology
Organization: Corporate