Title: Dir-eCommerce
Location: USA-MD-Bethesda-Marriott International HQ
Job Number: 13000VG3
JOB SUMMARY
The Director of Product Management, Mobile & Digital Guest Services (MDGS) will help define and drive the strategy and products for Marriott’s growth in mobile commerce and push into the digital guest experience. This position will develop strategy, lead discovery, and help lead design of key product capabilities. In addition, this role will drive product roadmaps and capabilities based on team strategy and vision. This includes developing business cases and funding requests.
This role is cross-functional and will work closely with other departments across the company including engineering, Brand, design, operations, consumer insight and revenue strategy, finance and executive teams to design products, bring them to market and develop business opportunities.This position reports to the Senior Director of MDGS and is global in scope. A successful candidate will be highly analytical, work effectively in a matrix organization, and is adept at synthesizing a variety of technologies and capabilities into high quality, simple products and applications that customers love.
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Marriott.
Qualifications:
CANDIDATE PROFILE
Education
· 4-year degree from an accredited university in Engineering, Computer Science or Bus. Administration; 7 years of experience in software product management, strategy consulting or a related discipline
OR
· 2-year graduate degree from an accredited university in Engineering, Computer Science, or Bus. Administration; 5 years of experience in software product management, strategy consulting or a related discipline
Desired Experience
· Ideal candidate will have
o Experience/fluency with mobile and digital product management
o Experience in travel and tourism or a retail environment
o Experience writing product user stories and requirements
o Track record of developing strategies, defining execution plans, and gaining company buy-in
o Ability to manage complex digital products through multiple product lifecycles
o High attention to detail and ability to manage multiple, competing priorities simultaneously.
o Ability to think strategically and execute methodically.
o Superior verbal and written communications skills and able to communicate insights to others
o Ability to work in a fast-paced environment where continuous innovation is desired through rapid prototyping and pilots
o Demonstrated analytical and quantitative skills; ability to use hard data and metrics to back up assumptions and develop business cases
o Demonstrated ability to dive deep in understanding product, business, and competition
· Willingness to roll up your sleeves and do whatever is necessary; general manager / owner mentality
· 4 years of strategy consulting experience from a leading firm
CORE WORK ACTIVITIES
1. Refine strategy and support execution of Marriott’s Mobile and Digital Guest Service vision
a. Design and develop innovations and manage the MDGS strategy and business case
b. Work actively across the company to
i. Create buy-in for the product vision both internally and with key external partners
ii. Orchestrate execution of the 3 year MDGS plan and roadmap
2. Design Mobile and Digital Guest Service products
a. Define creative, high quality, product roadmaps based on team strategy and vision that
a. Delivers mobile experiences and guest service experiences across multiple customer touch points
b. Ensures new MDGS-enabling technologies are properly identified, vetted, and planned.
c. Supports and enhances business processes for digital guest care, performance enhancement, and problem resolution
b. Develop detailed, crisp requirements and user stories usable to create product specifications
b. Work closely with other teams to deliver products in both an agile and waterfall environments
3. Manage MDGS products and programs
a. Measure and analyze the in-market performance
b. Support business execution and performance of new streams of the DGS program
c. Manage delivery of current products concurrently with future product planning.
MANAGEMENT COMPETENCIES
Leadership
· Adaptability- Maintains performance level under pressure or when experiencing changes or challenges in the workplace.
· Communication-Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.
· Problem Solving and Decision Making-Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.
· Professional Demeanor- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.
Managing Execution
· Building and Contributing to Teams-Participates as a member of a team to move toward the completion of common goals while fostering cohesion and collaboration among team members.
· Driving for Results- Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes action and goes beyond what is required.
· Planning and Organizing-Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements to accomplish goals and ensure work is completed.
Building Relationships
· Coworker Relationships-Interacts with others in a way that builds openness, trust, and confidence in the pursuit of organizational goals and lasting relationships.
· Customer Relationships-Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.
· Global Mindset-Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.
Generating Talent and Organizational Capability
· Organizational Capability- Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.
· Talent Management- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives.
Learning and Applying Professional Expertise
· Applied Learning- Seeks and makes the most of learning opportunities to improve performance of self and/or others.
· Business Acumen-Understands and utilizes business information to manage everyday operations and generate innovative solutions to approach business and administrative challenges.
· Technical Acumen- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges.
o Strong data analysis skills, such as Access and Excel (pivot tables, modeling, etc.).
o Expertise with Microsoft Office for data analysis, memos, documents, and presentations.
o Ability to articulate clearly and present complex issues to associates at all organizational levels.
o Attention to detail when building and validating spreadsheets, models and presentations.
o Customer-service orientation including evaluation/validation of requests and prompt follow-up.
o Experience in managing projects and programs and successfully implementing new business programs, strategies, and systems that enhance multi-unit business performance.
· Basic Competencies- Fundamental competencies required for accomplishing basic work activities.
o Basic Computer Skills- Uses basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).
o Mathematical Reasoning- Adds, subtracts, multiplies, or divides quickly, correctly, and in a way that allows one to solve work-related issues.
o Oral Comprehension- Listens to and understands information and ideas presented through spoken words and sentences.
o Reading Comprehension- Understands written sentences and paragraphs in work related documents.
o Writing- Communicates effectively in writing as appropriate for the needs of the audience.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job: eCommerce
Organization: Corporate