Title: eLead Group & Catering Sales Leader
Location: USA-MD-Gaithersburg-Mid-Atlantic Sales Office
Job Number: 13000JI9
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe. Find Your World™ at Marriott.
Qualifications:
JOB SUMMARY
Directs the day to day operations for a team of group sales managers selling for full service properties at the 10-100 peak room night parameters. Works in partnership with the Director of Sales/Director of Sales 2, Group and Catering to maintain the effectiveness, quality, and productivity of their opportunity management team. Partners closely with the Area Sales leadership and the properties to successfully execute the sales strategy by focusing on transactional excellence for customer accounts served in the market. Handles incoming leads for group business, aligns customer preferences with brand needs, and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. Maintains knowledge of group transactions and a detailed understanding of property operations, food and beverage, and planning. Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
CANDIDATE PROFILE
Education and Experience
Required:
* High school diploma or GED; 4 years experience in the sales and marketing, guest services, front desk, or related professional area.
OR
2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing or related professional area.
Preferred:
* 4 year college degree.
* Supervisory experience.
* Experience selling group business, either at a property or in a sales office.
* Knowledge of property operations, Food and Beverage (F&B).
* Knowledge of the group sales process for all brands and how to close a sale.
* Team-based selling experience.
* Hospitality Management Degree.
CORE WORK ACTIVITIES
Managing Sales Activities
* Directs the day to day operations for a team of group sales managers selling for full service properties at the 10-100 peak room night parameters.
* Partners with Area leaders and properties to execute sales strategies and closes group and catering business within the parameters handled by the Sales Office.
* Works in partnership with the Director of Sales/Director of Sales 2, Group and Catering to maintain the effectiveness, quality, and productivity of their opportunity management team.
* Manages and deploys sales resources to close the best opportunities for each property based on market conditions and individual property needs.
* Interprets market data to assist team members execute group sales strategies.
* Monitors the transfer of accurate, complete, and timely information to Sales and Event Management resources.
* Understands and uses property Event Satisfaction Survey (ESS) to analyze opportunities for improved customer service.
* Identifies and implements improvements to drive continuous improvement in ESS scores.
* Serves as an authority on sales processes and sales contracts.
* Implements process improvements and best practices.
* Works In partnership with Director of Sales, Group & Catering, and Revenue Management to establish proper pricing, appropriate transient and group mix, and implementation of sales strategy.
* Responds in a timely manner to incoming group/catering opportunities that are within the parameters of the Sales Office.
* Refers opportunities to appropriate sales associate if business is outside the Sales Office parameters.
* Understands the overall market - competitors' strengths and weaknesses, economic trends, supply and demand etc. and how to sell against them.
* Verifies that business booked is within hotel parameters. Closes the best opportunities for each property based on market conditions and individual property needs.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence). Transfers accurate, complete, and timely information to property in accordance with brand standards.
* Up-sells each business opportunity to maximize revenue for individual properties.
* Understands and utilizes company marketing initiative/incentives to close on business.
* Follows up on opportunities uncovered by Sales Executives.
* Implements process improvements and best practices.
* Leverages other Sales Office resources and administrative/support staff to achieve personal and team related revenue goals.
* Creates clear expectations for customers and properties throughout the sales process.
* Performs other duties, as assigned, to meet business needs.
* Maintains knowledge and experience of group transactions and a detailed understanding of property operations, food and beverage, and planning.
* Handles incoming leads for group business, aligns customer preferences with brand needs, and actively up-sells each business opportunity to maximize revenues and drive customer loyalty.
Building Successful Relationships
* Builds and maintains strong working relationships internally to enable cross-functional communication and opportunity development.
* Drives customer loyalty through excellent customer service throughout the sales process.
* Demonstrates an ability to develop and foster internal and external relationships.
* Effectively resolves guest issues that arise as a result of the sales process and bring issues to the attention of property leadership team as appropriate.
* Identifies and addresses Customer and Guest Satisfaction issues with sales team in order to improve results, create customer loyalty and increase market share.
* Works collaboratively with other sales channels (e.g., Area Sales, on-property resources) to verify that sales efforts are coordinated, complementary and not duplicative.
* Drives customer loyalty through excellent customer service throughout the sales process.
* Serves the customer by understanding their needs and recommending appropriate features and services that best meet their needs.
* Builds and strengthens relationships with existing and new customers to enable future bookings.
* Builds and maintains strong working relationships with key internal and external stakeholders.
* Resolves guest issues that arise as a result of the sales process.
* Brings issues to the attention of property and Sales Office leadership team as appropriate.
Leadership
* Directs the day to day operations of the eLead Group and Catering Sales team and verifies the team achieves and/or exceeds targeted revenue and booking objectives.
* Manages the execution of activities to drive financial results, guest satisfaction, human capital index and market share.
* Verifies that team members establish clear expectations for customers and properties throughout the sales process.
* Manages and deploys sales resources within their "pod" to close the best opportunities for each property based on market conditions and individual property needs.
* Creates individual performance objectives for team members based on the group's goals and track progress regularly against these objectives.
* Managess the group pod's performance (revenue, operational excellence, customer satisfaction) and manages the group's operating budget.
* Partners with Human Resources (HR) to attract, develop and retain the right people in order to support the strategic priorities of the Group Sales team. Creates effective structures, processes, jobs and performance management systems are in place.
* Sets goals and expectations for direct reports using the Leadership Performance Process (LPP), aligns performance and rewards, addresses performance issues and holds staff accountable for successful results.
* Champions leadership development and workforce planning priorities by assessing, selecting, retaining and developing diverse, high-caliber talent that can lead the organization today and strengthen the leadership bench for the future; continues to upgrade the sales & marketing talent; works with HR to anticipate future talent needs based on business growth plans.
* Creates and sustains a work environment that focuses on fair and equitable treatment and associate satisfaction to enable business success.
* Coaches and develops the group pod's sales skills.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
Job: Sales & Marketing
Organization: Corporate