Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
*JW Marriott*is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests.
The Marquis brand is a quality standard for the finest properties in the Marriott portfolio, synonymous with intuitive service and refined taste.
*Dubai*is a cosmopolitan city built on irrepressible ambition and unsurpassed luxury. Home to the world’s tallest building, the largest shopping mall, the iconic Palm Jumeirah and now the landmark JW Marriott Marquis Dubai, it is a place for those who seek the best the world has to offer.
*The JW Marriott Marquis Dubai*has instantly gained status as one of the region’s most compelling destinations, offering service and facilities that have been carefully crafted around the expectations of the world’s most discerning travelers.
Comprising two iconic towers, the JW Marriott Marquis Dubai stands elevated above Dubai’s Business Bay on Sheikh Zayed Road, the heart of one of the most desirable locations in the city.
The hotel features elegantly conceived accommodation, outstanding event and business facilities, a collection of 14 stylish bars and restaurants and the haven of health and relaxation that is Saray Spa and Health Club. A marriage of rich and colorful cultural inspirations and design finesse makes it a destination with distinctive character and ambience.
*JOB SUMMARY*
Functions as the leader of the JW Marriott Marquis marketing strategy and is responsible for building the property and brand awareness, driving preference among key travel consumers. Ensures the hotels are correctly positioned and all marketing communications are communicated in a timely manner to the appropriate target market maximizing revenue during need times and conforms to Marriott brand guidelines and brand voice. Responsible for leading the properties Public Relations, Marketing & Ecommerce strategy along with compiling the yearly PR, eCommerce & marketing plan. Manage all e-commerce & media opportunities. Develop a good working relationship with tourism bureaus, media, community leaders and provides crisis communications assistance to properties, segmented marketing effort and has responsibility for achieving segment revenue goals, multi-property revenue goals, guest and associate satisfaction. Communicates hotel’s sales strategy and ensures that the sales team executes against sales strategy. Leads and manages all day-to-day activities related to the sales function with a focus on building long-term, value-based customer relationships that enable achievement of hotels & MEA sales objectives. Leads the proactive team on aligning the customer profile with the appropriate product. Achieves personal booking goals and makes recommendations on direct reports booking goals. Leads, motivates and directs the sales intensity.
*CANDIDATE PROFILE*
*Education and Experience*
*Required:*
• 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 4 years’ experience in the sales and marketing or related professional area.
OR
• 4-year bachelor's degree in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years management experience in the sales and marketing or related professional area.
*Preferred:*
• 4 year college degree.
• Demonstrated skills in supervising a team.
• Lodging sales experience.
• Hotel industry work experience, demonstrating progressive career growth and a pattern of exceptional performance.
*CORE WORK ACTIVITIES*
* Oversees all day to day activities of direct reports.
* Provides positive and aggressive leadership to ensure maximum revenue potential; sets example with personal booking goals.
* Works with sales leader to ensure understanding of sales strategy and effective implementation of this strategy for the segment.
* Recommends multi property booking goals for sales team members.
* Proactively develops and manages relationships with key stakeholders, both internal and external.
* Analyses market information by using sales systems and implements strategy to achieve hotel’s financial room and catering goals.
* Assists Revenue Management with completing accurate projections.
* Participates in and practices daily service basics of the brand and spirit to sell basics.
* In the absence of the sales or revenue leader, approves space release for catering to maximize revenue.
* Develops implements and sustains aggressive solicitation program focused on increasing business.
* Works with team to create and implement a sales intensity plan addressing revenue, customers and the market for the segment led by the DOS.
* Assists with the development and implementation of promotions, both internal and external.
* Works collaboratively with off-property sales channels (e.g., Event Booking Centre, Market Sales, GSO) to ensure the property needs are being achieved and the sales efforts are complementary, not duplicative.
* Participates in sales calls with members of sales team to acquire new business and/or close on business.
* Works with Human Resources, Engineering and Loss Prevention to ensure compliance with regulations.
* Participates in local and international travel to represent the hotels at trade shows, sales missions, conferences etc.
* Displays leadership in guest hospitality, exemplifies customer service and creates a positive example for guest relations.
* Interacts with guests to obtain feedback on product quality and service levels.
* Meets with guests during pre and post-convention meetings to obtain feedback on quality of product (e.g., rooms, meeting facilities and equipment, food and beverage), service levels, execution against contract and overall satisfaction.
* Empowers associates to provide excellent customer service.
* Observes service behaviors of associates and provides feedback to individuals and/or managers.
* Reviews sales and catering guest satisfaction results to identify areas of improvement.
* Incorporates guest satisfaction as a component of department meetings with a focus on continuous improvement.
* Ensures that a customer recognition program is in effect throughout Sales.
* Interviews and hires management and hourly associates with the appropriate skills to meet the business needs of the operation.
* Develops, implements and maintains a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job.
* Attends customer events, trade shows and sales missions to maintain, build or develop key relationships with GSO Managers and customers.
* Executes and supports Marriott’s Customer Service Standards and hotel’s Brand Standards.
* Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
* Participates in and practices daily service basics of the brand (i.e., MHR Spirit to Serve Daily Basics, RHR Savvy Service Basics, Courtyard, SpringHill Suites, Fairfield Inn Basics of the Day, Residence Inn Daily Huddle, or TownePlace Suites Morning Meeting).
* Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
* Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to Marriott.
* Gains understanding of the hotel’s primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution both prior to, and during the program/event.
* Performs other duties as assigned to meet business needs.
/Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws./
**Job:** **Sales & Marketing*
**Organization:** **Marriott Hotels Resorts*
**Title:** *Director of Marketing*
**Location:** *ARE-United Arab Emirates-Dubai-JW Marriott Marquis Dubai*
**Requisition ID:** *15001FL5*