**Description:**
Marriott International offers you the opportunity to find the hospitality job and career journey that s right for you\. With more than 5700 properties and 30 brands you ll find us in your neighborhood and in more than 110 countries across the globe\. Find Your World at Marriott\.
**Qualifications**
**POSITION SUMMARY**
The Experience Designer supports a vision for howexperiences should be designed and contributes a set of advanced userexperience skills, working directly with counterparts in product management,application development, user research, and testing to help create successfulproducts for users across all of Marriott's digital services\.
**EXPECTED CONTRIBUTIONS**
In the course of your work with Marriott s digital products,including our mobile phone, tablet, wearables apps and related products and services some of the top revenue\-generating apps inthe world you ll come in every day ready to tackle interesting, challengingwork\. This role is responsible for the experience design of our core appinteractions for our top mobile application platforms iOS \(iPhone, iPad, AppleWatch\) and Android \(phone and tablet form factors\)\. Here s what you ll be doing:
+ Working collaboratively with your manager to develop the experience design practice, promoting best practices and design approaches that align with the Marriott culture and needs
+ Acting as an advocate for UX standards and guidelines, supporting the extended team in developing and maintaining this foundation for designing cohesive experiences
+ Supporting Marriott Digital Products leadership by articulating design strategies
+ Championing the creation and iteration of design strategies that help Marriott Digital Products leadership visualize a long\-term organizational direction
+ Working on one or more product lines, where your decisions will align with high\-level organizational strategies and KPIs, while working with other team leaders to translate these into team and personal goals
+ Staying on top of the latest techniques being used by our direct competitors and other eCommerce sites, apps, and services\.
+ Basing decisions on user research findings and insights, observing users interact with our product or a competitor s for at least two hours every six weeks
+ Promoting a culture where critique and feedback are central to the work we do, and ensuring that team members have regular opportunities to critique and have work critiqued
+ Staying focused on continuously improving and re\-evaluating best practices
+ Valuing emotional safety, keeping team members focused on celebrating failures and highlighting lessons learned from those failures
+ Keeping co\-workers grounded on the idea that our focus is on delivery rather than deliverables, and solutions rather than documents
+ Working in a collaborative environment with people who have a variety of skills like user experience design, research, product management and front/back\-end development collectively contributing to the end product\.
**Work Environment**
You llwork with a variety of teams, each practicing design in various productdevelopment settings\. These include Agile s fast\-paced, iterative productdiscovery and execution; a waterfall that supports large, complex projectswhere you ll keep track of many challenges and collaborating to solvemulti\-faceted problems with other teams; and to a lesser extent, marketing in amore traditional, client\-agency model with faster turn\-around times, andlimited resources and support\.
**CANDIDATE PROFILE KEY TALENTS AND EXPERIENCE** **DESIRED**
**CandidateProfile**
You re exactly who we re looking for if you:
+ Value deadlines, set realistic expectations around them and then meet them
+ Can balance user, business and technical needs, and will go to bat for users if things are out of kilter
+ Help teams define a product s problem areas from our most important users perspective
+ Understand the blurry line between skills, and use collaboration as the best way to deal with it
+ Have a current understanding of app technologies and principles like platform human interaction guidelines for iOS and Android, responsive design, front\-end development frameworks, plus Content Management Systems, Web Services, and APIsand know how they re integrated and used
+ Have superior communication and interpersonal skills, including strong facilitation, presentation, storytelling, sketching and critiquing skills
+ Can establish successful long\-term relationships in your core areas and influence others
+ Inspire confidence and lead through example
+ Feel comfortable with basic statistics and analysis, and can use data to inform your decisions
+ Are proficient with spreadsheets for multiple uses, from content inventories to budget management and staff forecasting
**Skills**
Ourideal candidate has all of these skills\. If you re missing one, but arepassionate about learning new things, we still want to talk with you\.
**_Interaction Design_**
You re amaster of basic techniques of interaction design, and can t wait to wow us witha portfolio that shows it\. Also:
+ You design how systems respond to the actions of users, with the goal of optimizing the satisfaction of those users specific goals
+ You can think through an interaction and communicate it to potential users, your team and stakeholders through sketches, wireframes or prototypes
+ You can see all of the edge cases an interaction may spawn, but balance this through judicious use of the 80/20 rule
+ You have strong awareness of common interaction patterns used by competitors and the general industry, and know how to apply them
+ You're comfortable working with standards and guidelines for interactions and components, but also creative in coming up with new ones when necessary
+ You understand the complexities and state\-based interaction patterns of application design, and understand how to use motion to carry the user through an experience
**_Graphic Design_**
You re a master of basictechniques of graphic design, and can walk us through a portfolio that shows it\.
+ You structure visual elements as a way to satisfy the specific goals of well\-defined users
+ You use contrast, color, tone and proximity of elements to help users move through information, functionality and interactions
+ You educate non\-designers about how your design solutions address the user goals specific to the project, aligning your tactics with the product s driving strategies
+ You simplify the volume and interplay of visual elements, bringing clarity without sacrificing the power of visual design
**_Prototyping_**
You re still mastering the basictechniques of this skill, and can walk us through a portfolio that shows it\.
+ You have skills in multiple low\- and high\-fidelity prototyping tools, such as: InVision, HTML/Javascript, Keynote, Axure, Balsmiq, Adobe InDesign/PDF, paper prototyping, or others
+ You are able to determine what prototyping tool is best for a specific product s need at the time
+ You can take a prototype through rapid iterations based on feedback from users, teammates and stakeholders
+ You can prototype live during a team working session
+ You understand common and emerging desktop web, tablet and mobile\-based interaction patterns, and are capable of simulating them within a prototype
**_InformationArchitecture_**
You re still mastering the basictechniques of information architecture, but you understand what s involved, andcan collaborate with others who have more experience in the skill\.
**_Writing_**
You re still mastering the basictechniques of this skill, but you understand what s involved, and cancollaborate with others who have more experience in the skill\.
**Educationand Experience**
Our ideal candidate has at least aBachelor s Degree in Experience or Interaction Design, Graphic Design,Information Architecture, Library Sciences, Human Factors, Psychology,Anthropology, Branding or Marketing \(or similar\), or five or more years ofequivalent experience in related field with proven track record, as well as skillsin at least three of the following background areas:
_Audience Diversity_
Youget that people are different\. You ve led the delivery of successful productsand communications targeted to diverse, heterogeneous user groups with complexor competing needs based on race, national origin, religion, age, disability orgender expression\. And you can walk usthrough a portfolio that shows it\.
+ You can articulate the distinguishing characteristics between segments of an audience in a way that is relevant for design activity to act upon
+ You have observed differences in expectations, needs and behaviors that audiences from different cultural backgrounds express, and you are able to distinguish cultural stereotypes from truly distinct needs
+ You have observed differences in expectations, needs and behaviors that individuals in different generational profiles express, and you are able to weed out stereotypical ageist assumptions/noise
+ You have worked on products and communications serving niche audiences, and can articulate what attributes make such audiences unique _Branding_
You re the brand master\. You veapplied advanced techniques of this skill and can walk us through a portfoliothat shows it\.
+ You have experience working with national and global brands
+ You ve launched, revitalized and differentiated brands online
+ You ve ensured that brand expression is cohesive across various digital touch points
+ You ve worked with major consumer brands and know how to support/differentiate them in the digital space
+ You ve promoted a complete portfolio of brands
+ You ve balanced the needs of the brand and the needs of the user and recognize the impact of the brand experience on the user experience
+ The same brand can vary across different markets\. You understand how to give it voice on the local level\.
+ You know how and where to simultaneously maximize brand impacts and user experience across the user s digital journey
_Content Frameworks_
You re the master of contentframeworks and are articulate in your understanding of them\.
+ You can provide requirements needed to update or extend the content framework
+ You understand what content can be managed with a content framework
_Managing Work_
You ve managed multiple workteams, defining the skill sets needed on a project and proactively addressinggaps and weaknesses of those on the team\. Also:
+ You help stakeholders define specific problems so you can accurately gauge level of effort and successfully staff projects
+ You define project experience design roles and responsibilities, crafting tangible goals for each role
+ You provide timely feedback on the performance and skills of user experience professionals
+ You work with career managers to identify opportunities that might enhance the skills of those working on your project
_Product Pages_
You are an expert at creatingdigital experiences that communicate product benefits and attributes using alltypes of content \(photography, copy, etc\.\) Also:
+ You understand how to merchandise a product or service
+ You can articulate the value of a product or property using whatever means of communication is available \(visuals, text, interactive functionality, etc\.\)
+ You elegantly and effectively manage the tension that comes from serving several distinct user types whose needs and goals conflict and overlap\.
_Reservations/check\-out_
You ve had extensive experiencewith and are a subject matter expert on online travel booking \(preferred\) or othereCommerce check\-out processes\.
+ You're well versed in industry best practices for increasing step conversion and overall conversion\.
+ You know best practices for displaying product and pricing\.
+ You know what goes into good form design, and the pros and cons of increasing or decreasing the steps in a check\-out process\.
+ You understand merchandising techniques and how they may be used to benefit both users and the business\.
_Responsive Web Design_
You understand the web\. Youembrace the unpredictability of what it takes to design digital experiencesamid a digital renaissance/zombie apocalypse of electronics brought on by a newwave of device variety and availability worldwide\. Also:
+ You are comfortable discussing a web design approach aimed at crafting sites to provide an optimal viewing experience for users across a wide range of browser viewports, agnostic to device capability
+ You can explain the meaning of browser viewports, media queries, responsive images, fluid grids, relative units, progressive enhancement/graceful degradation, Mobile First, and Content First
+ You are intrigued and curious by how unresolved topics in the context of responsive web design are being addressed and actively pursue information to understand how nascent standards are emerging/taking shape
+ You can discuss UI patterns and their pros/cons depending on context of use, especially those contexts in which mobile and tablet devices are heavily used
+ You are comfortable working with devices you have not used before and exploring how your design solution performs within the device s capabilities/constraints
_Standards & Practices_
You understand the need for ashared vocabulary among collaborators\. You advocate the notion that providingagreed upon knowledge and references for an organization are key to drivingcohesive decisions\. Also:
+ You ve been responsible for maintaining documentation that expresses guiding principles for how something should work or operate\.
+ You have experience with and you are comfortable discussing different kinds of standards approaches such as style guides, component libraries, web standards, accessibility guidelines, brand guides, and SEO best practices\.
+ You have authored guidelines or standards, distinguishing different levels of adherence, from strict standards that must be enforced to lose starting points; you are comfortable working within a design system that contains guidelines across the spectrum\.
+ You have used guidelines/standards to enforce adherence to a particular brand identity/technical requirements/workflow; you also share the view that foolish consistencies are the hobgoblin of little minds\.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture\. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws\._
**Job:** _Sales and Marketing_
**Organization:** _Corporate_
**Location:** _MD\-Bethesda_
**Requisition ID:** _16001TC2_