**Description:**
Critical competences:
99. Must have professional image and personality exuding confidence and leadership skills\.
99. Be an ambassador of The Ritz\-Carlton Hotel Company at all times, in and outside of one s work place\.
99. Ability to focus attention to details and be able to organize, prioritize and follow\-up\.
99. Must be able to take initiative and work productively within any given period of time, unsupervised\. Should be flexible and must work well under pressure\.
99. Ability to maintain confidentiality and security of all guests and general hotel information\.
99. Must be a team player, working well with other departments and coworkers\.
99. Ability to work flexible hours, including weekends and evenings if necessary\.
99. Ability to go the extra mile, to provide the extra attention in order to satisfy guests individual needs and wants\.
99. Should be creative, innovative and strive for continuous improvement\.
99. Should display leadership qualities in regards to thinking clearly, quickly, and making decisions\.
99. Ability to promote positive relationships with all guests in the hotel and company\.
99. Ability to make presentation and speak in front of group of people\.
99. Ability to prioritize and organize work assignments; delegate work\.
99. Ability to motivate staff and maintain a cohesive team\.
99. Ability to ascertain departmental training needs and provide such training\.
99. Ability to make decisions\.
99. Ability to remain calm and courteous with demanding/difficult guests and/or situations
Essential job function
99. Evaluate the staffing requirements and prepare work schedules weekly, adhering to budget goals\.
99. To control and follow up that all employees are following the working schedule\.
99. Handle all disciplinary counseling as needed according to Ritz\-Carlton policy
99. Ensure that sufficient staffing is present to meet the daily business demands\.
99. Conduct daily line\-ups
99. Monitor and ensure that the Housekeeping staff performs their job functions to the hotel s expected level of service\. Ensure staff s knowledge of hotel services, features, and amenities
99. Assign specific tasks to the staff as they arise\.
99. Monitor and ensure that the Housekeeping staff performs their job functions to the hotel s expected level of service\.
99. Assist the Housekeeping Staff whenever necessary in performing all job functions\.
99. Conduct ongoing training with existing staff and ensure that new staff is certified as required\.
99. Accommodate all guest requests in an accurate and efficient manner\. Delegate if needed\. Follow up\.
99. To control that all information is registered in log books and put in date base\. Ensure that all information is documented in the logbook daily\.
99. Coordinate all group requests and needs\.
99. Monitor and maintain cleanliness and working conditions of equipment and supplies\.
99. Prepare work orders for equipment repairs and distribute to Engineering\.
99. Report about shortage of any supply and make orders if assigned\.
99. To make a statistics reports
99. Conduct performance appraisals of designated staff as required
99. Successful completion of the training/certification process
99. To carry out official orders of the immediate manager\.
99. To follow fire safety regulations
99. To follow work safety regulations\.
At more than 80 award\-winning properties worldwide, The Ritz\-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them\. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over\. We invite you to explore The Ritz\-Carlton\.
**Qualifications**
**JOB SUMMARY**
Responsible for the daily shift operations of Housekeeping, Recreation/Health Club and, if applicable, Laundry\. Directs and works with employees to ensure property guestrooms, public space and employee areas are clean and well maintained\. Completes inspections and holds people accountable for corrective action\. Position assists in ensuring guest and employee satisfaction while maintaining the operating budget\.
**CANDIDATE PROFILE**
**Education and Experience**
High school diploma or GED; 2 years experience in the housekeeping or related professional area\.
OR
2\-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required\.
**CORE WORK ACTIVITIES**
**Managing Housekeeping Operations and Budgets**
Ensures guest room status is communicated to the Front Desk in a timely and efficient manner\.
Inspects guestrooms on a daily basis\.
Obtains list of rooms to be cleaned immediately and list of prospective check\-outs or discharges to prepare work assignments\.
Inventories stock to ensure adequate supplies\.
Supports and supervises an effective inspection program for all guestrooms and public space\.
Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed budgeted goals\.
Ensures all employees have proper supplies, equipment and uniforms\.
Communicates areas that need attention to staff and follows up to ensure understanding\.
Supervises daily Housekeeping shift operations and ensures compliance with all housekeeping policies, standards and procedures\.
Participates in departmental meetings and continually communicates a clear and consistent message regarding the departmental goals to produce desired results\.
**Conducting Human Resources Activities**
Uses all available on the job training tools to train new room attendants and provide follow\-up training as necessary\.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same with them\.
Schedules employees to business demands and for tracks employee time and attendance\.
Ensures employees understand expectations and parameters\.
Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures \(SOPs and LSOPs\) and support the Peer Review Process\.
Supervises staffing levels to ensure that guest service, operational needs, and financial objectives are met\.
Observes service behaviors of employees and provides feedback to individuals\.
Ensures employee recognition is taking place on all shifts\.
Participates in an on\-going employee recognition program\.
Solicits employee feedback, utilizes an open door policy, and reviews employee satisfaction results to identify and address employee problems or concerns\.
Participates in employee progressive discipline procedures\.
Celebrates successes and publicly recognizes the contributions of team members\.
**Ensuring Exceptional Customer Service**
Sets a positive example for guest relations\.
Participates in the development and implementation of corrective action plans to improve guest satisfaction\.
Empowers employees to provide excellent customer service\.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement\.
Responds to and handles guest problems and complaints\.
Strives to improve service performance\.
The Ritz\-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture\. The Ritz\-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws\.
**Job:** _Housekeeping_
**Organization:** _Ritz\-Carlton_
**Location:** _KAZ\-Kazakhstan_
**Requisition ID:** _16001MII_