The Ritz-Carlton, Vienna - GENERAL MANAGER
*Posting #*/ / Yellow Band Vienna, Austria B-sized property
The Ritz-Carlton, Vienna is a classic 5-star hotel on the city’s most elegant boulevard, the Vienna Ringstrasse. This newly renovated hotel is steeped in history and is luxuriously appointed with 202 rooms and 43 suites. Guest can enjoy unique dining experiences , including the farm-to-table Dstrikt Steakhouse, the Atmosphere Rooftop Bar & Lounge and the inviting D-Bar. In addition, the hotel offers elegant meeting and event space including the Crystal Ballroom, three breakout rooms and two boardrooms to cater to the needs of its many discerning guests.
Complimenting this hotel is its state-of-the-art fitness centre and an 18-meter indoor pool, the longest in Vienna, and The Guerlain Spa , the first in Austria, offering exclusive therapies and six elegantly appointed treatment rooms.
In addition to the position requirements described below, the successful candidate for this GM position will be fluent in the German language and have previous GM experience in a luxury hotel operation. Ability to deliver exceptional guest experiences with a hands-on and high touch approach is key.Furthermore, evidence of strong sales leadership and driving operational excellence at a flagship hotel within a key international city destination will be important, as will the ability to build strong owner relations. The successful candidate will be very comfortable participating in very high profile local and international events at the hoteland demonstrating strong communication, networking and PR skills.
EXPECTED CONTRIBUTIONS:
Energizes the Gold Standards, lives the Ritz-Carlton philosophy and ensures brand initiatives are implemented to meet or exceed guest, employee and financial expectations. Continuously challenges the team to improve operations, and ensures compliance with brand standards to protect brand integrity.
Selects, develops and retains a diverse leadership team capable of delivering the expected performance contributions and with growth potential. Leads the guidance team (executive committee) and leverages off property resources to develop and implement hotel-wide strategies that are aligned with the company’s Key Success Factors.
Focuses the team on delivering services and products to meet or exceed guest expectations, create customer loyalty, enhance The Ritz-Carlton Mystique and grow market share. Builds relationships with key customers.
Ensures sales and marketing strategies are developed and executed against in all revenue-producing areas, and that all sales engines are leveraged. Drives key customer relationships through personal involvement in the sales process. Continuously promotes occupancy, revenue per available occupied room and market share growth to ensure the financial health of the property.
Oversees the annual operating budget to achieve or exceed budget expectations for the property. Ensures successful performance by maximizing profitability and providing a return on investment for the owner and The Ritz-Carlton.
Serves as the principal interface with property ownership. Develops a trusting and respectful business partnership with property ownership by communicating effectively, managing expectations and delivering solid business results.
Builds key relationships in the local community and acts as the voice of The Ritz-Carlton Hotel Company in the market. Provides influential leadership and active participation in associations and within the local hotel community.
KNOWLEDGE AND SKILLS:
Leadership: Visible, proactive, personally involved leader with excellent organizational skills, capable of providing focused leadership and continuing to establish the hotel’s prominent position within the market. A well-developed capability for strategic decision-making and a track record of proven results in the areas of guest engagement, operational excellence, employee engagement, revenue and profit.
Operations: Excellent sense of product and service quality, a passion for excellence and an understanding of the sophisticated needs of the luxury customer. Creative and innovative operations leadership, capable of delivering products and services that will differentiate the hotel in the region’s luxury hotel market.
Financial Acumen: Business savvy leader with demonstrated financial acumen, capable of providing strong P&L results oriented financial leadership.
Employee Relations: The General Manager must be a responsive, engaged and interactive leader, capable of building strong positive relationships with the ladies and gentlemen, which results in a shared vision of success for the Hotels. Demonstrated ability to leverage shared resources and to manage through influence. Knowledge of collective bargaining agreements and working in a union environment is important in this assignment.
Community Relations: Must exhibit business savvy leadership adaptability and willingness to operate successfully in a wide array of high profile business and social community activities.
Owner Relationship: Proven owner relationship skills required. Ability to develop and maintain trusting and respectful business partnership with property ownership by communicating effectively and effectively managing expectations.
Sales and Marketing: Powerful sales leader with the capacity to set aggressive sales intensity through personal involvement with strategy, deployment, revenue management and sales initiatives. Must be able to lead the sales team to respond quickly as market conditions change. Exceptional customer relationship skills, especially with individual high profile customers. Active personal involvement with the sales strategy process, with emphasis on continuing to increase visibility and positioning of the hotel.
/The Ritz-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. The Ritz-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws./
**Job:** **Property Leadership**
**Organization:** **Ritz-Carlton**
**Title:** **The Ritz-Carlton, Vienna - GENERAL MANAGER**
**Location:** **AUT-Austria-Vienna-The Ritz-Carlton, Vienna**
**Requisition ID:** **150000FB*