**Description:**
You were always one of those curious kids who opened every cabinet, peeked behind every door, and never ceased to ask "why" when given an explanation\. Today, you bring your personal style to every experience\. You live life to discover\. You are passionate about your neighborhood, always looking to explore the places one wouldn t find in a travel guide\. If this sounds like you, you re in the right place\. You ve got authentic style, natural curiosity and a warm way with people\. Renaissance is not just a place to spend the night, it's a place to discover, a place in the world with style like yours\. That s why we re not just looking for anyone\. We re looking for someone like you\.
**Qualifications**
JOB SUMMARYB SUMMARY
Promote awareness of brand image internally and externally\. Use sales and marketing techniques that maximize revenue while maintaining existing guest loyalty to The Shelbourne Dublin\.
Perform general office duties to support the Sales & Marketing function \(e\.g\., filing, sending emails, typing, faxing, copying\)\. Prepare sales\-related documents throughout the sales process as required\. Gather materials and assemble information packages \(e\.g\., brochures, promotional materials\)\.
E fficient and diplomatic in dealing with situations involving any aspect of Sales, Marketing & PR where the image or reputation of The Shelbourne Dublin is represented\. Supports the efficiency and effectiveness of the team and creates a well organised office\.
Candidate Profile
Experience
+ Previous experience in a similar role within a hotel environment preferable but not essential
Education or Certification
+ Leaving Certificate, College diploma or equivalent required
Skills and Knowledge
+ Excellent telephone sales skills
+ Strong customer development and relationship management skills
+ Knowledge of marketing and PR strategies
+ Ability to assist with implementing successful sales strategies for individual accounts
+ Knowledge of hotel operations
+ Knowledge of Marriott lodging products, cultures and brand strategies
+ Ability to interpret market data
+ Ability to evaluate business trends
+ Effective decision making skills
+ Good time management skills
+ Ability to influence others
+ Strong organisation skills
+ Strong problem\-solving skills
+ Strong analytical skills
+ Effective change management skills
+ Strong communication skills \(verbal, listening, writing\)
+ Strong customer and associate relation skills
+ Ability to develop and maintain relationships e\.g\., associates, customers, vendors
+ Basic legal knowledge related to hotel operations
+ Strong presentation and platform skills
+ Understanding of hotel and competitive market
+ Ability to use standard software applications and hotel systems
+ Understands group and catering forecasting
Key Job Responsibilities
Proactive Sales Responsibilities
Arrivals List daily \- for next day and on Friday for weekend\.
+ Print/ Review /research and identify new business and log for Sales Executive
+ Identify 1st/10th/ 20thStays for corporates and send appropriate note signed by relevant sales person to guest\.
+ Notes / Letters to be given to Guest relations together with amenity list
Reader Board \- walk to competitor hotels to be completed each week on Tuesday and Thursday\.
+ Meeting details to be completed on the L Drive and researched for previous history with the hotel if any\. This document is to be printed each week on Tuesday for the Sales Strategy Meeting and report given to DOSM with a copy to SSM\. The relevant sales person will take on the ownership of researching those companies further from the Reader board and arranging sales calls where necessary\.
GM Drinks Reception: On the first Tuesday / Wednesday of each month to be arranged \(dependant on GM diary\)\.
+ Meeting request to be sent to relevant associates and managers to confirm their attendance \- GM/DOSM/ADOS/SSM/GSM/SE
+ Identify guests who will be in\-house over this period and send them an invite\.
+ Collate RSVP list and communicate to GM/DOSM/SSM/SE on evening prior to the event
+ BEO to be completed for the event
Supports the Sales & Marketing department with all clerical elements including but not exclusive of
+ e\.g\. VIP / COMP forms
+ Individual Reservations
+ Purchase Orders
+ Amenities required for off\-site sales calls
+ Administration associated with trade fairs and shows that we are participating in\.
+ Co\-ordinate travel arrangements as necessary for sales associates
+ Draft and send Contracts for FIT clients and for Special Corporate Clients\.
+ Ensure contracts are returned and the details sent to revenue team to be established in Marsha reservations system\.
+ Assisting with the updating of profiles in opera & inputting of business cards & new business contacts
+ Keeping databases up to date
+ General filing of contracts /reports
+ Update Monthly special corporate reports at the beginning of each month and communicate TOP 20 Special Corporate accounts to GM/DOSM/SSM
+ Assisting clients when the client s hotel contact is not available
+ Collects as much information \(i\.e\. name, company, phone, regarding which event\) as possible from inquiring customers and forward the call to the appropriate manager\.
+ Manage any client events hosted by proactive sales i\.e\. create and send out invites, follow up on RSVP, do goodie bags and notes if required
+ Assist with organisation of FAM trips / Site Inspections
+ Assist with compilation of reports for Stat meeting on Tuesday
+ Send tracking reports to HQ every quarter with assistance of SSM
+ Read through newspaper and identify new business potential/leads daily and forward to SSM for review / follow up
+ Assistance with completion of site inspection document in the absence of relevant sales manager\.
+ Updating An Nuacht daily\.
+ Maintaining par stock of conference packs for off\-site sales calls, site inspections etc\.
+ Office stationery order
REACTIVE/WEDDINGS
+ Creation of B\.E\.Os following meetings between wedding couple and wedding coordinator
+ Updating BEOs as required
+ Entering and updating information, including contact details, into Opera
+ Managing wedding packs and flyers for the hotel public areas
+ Assist with wedding forums as and when required tasks include and not limited to arranging goodie bags, management of attendee list, liaising with suppliers
+ Booking suppliers for all weddings florists, musicians etc\.
+ Preparation of tasting notes and menus in advance of all wedding tastings\.
+ Actualising all weddings once complete
+ Responding to new enquiries as required on behalf of the wedding executive
+ Entering and updating information, including contact details, into Opera
+ Managing wedding packs and flyers for the hotel for public areas and to have in reception
+ Preparation of group s report in advance of weekly group and catering meeting\.
+ Assisting with offer mailings
Key Job Responsibilities Technical Expertise _\(Learning and Applying Personal Expertise\)_
+ Assists in driving department sales strategy, utilizing on\-property and off\-property sales channels to deliver results\.
+ Supports marketing/advertising as required ;
+ Proactively maintains positive internal key stakeholder relationships\.
+ Acts as a sales contact for customers; serves as the customer advocate\.
+ Able to follow departmental and hotel emergency procedures\.
+ Maintains suitable filing system\.
+ Distributes all department s documentation daily\.
+ Reviews and keeps up to date with current information relating to the industry to report the information to Leadership and research new business, market and revenue opportunities
+ Maintains and updates database of clients for all markets and mail shots
+ Assists Sales team with mail merge, mail\-outs and telesales\.
+ Includes sales events in hotel s daily communications
+ Ensures telephone coverage during office hours
+ Controls stock of office stationary and equipment
+ Carries out group shop calls as required
+ Tracks lost business on a regular basis
+ Receive, record, and relay messages accurately, completely, and legibly\.
+ Perform general office duties to support Sales & Marketing \- filing, sending emails, typing, faxing, copying etc
+ Gather materials and assemble information packages as required \(e\.g\., brochures, promotional materials\)\.
+ Enter, retrieve, reconcile, and verify information \(e\.g\., commissions, leads, third parties\) in software involved in the sales process\.
+ Answer guest questions about property facilities/services \(e\.g\., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events\)\.
+ Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests\.
+ Participation in following Sales activities as required;
+ Sales Blitz attendance
+ Trade Shows / Wedding Fairs
+ Telemarketing
+ Corporate Hospitality / Client Entertainment
+ Presentations
Guest Satisfaction
+ Assists in tracking sales and catering guest satisfaction results to identify areas of improvement\.
+ Discusses guest satisfaction as a component of departmental meetings with a focus on continuous improvement\.
+ Assists with a customer recognition program which is in effect throughout Sales department\.
Human Resources
+ Participates in community service events sponsored by Marriott International to build teamwork and enhance community relationships \(e\.g\., Community Clean\-up Day, visits to senior citizens homes, homeless shelters\)\.
+ Assists with a departmental orientation program for associates to receive the appropriate new hire training to successfully perform their job\.
+ Uses all available on the job training tools; attends appropriate core training classes\.
+ Establishes and maintains open, collaborative relationships with associates\.
+ Participates in annual Associate Opinion Survey\.
+ Tracks department associates special occasions and assists in organising celebrations
Financial Management
+ Maintains a tracking system for financial documents\.Other
+ Follow all company policies and procedures;
+ ensure uniform and personal appearance are clean and professional;
+ maintain confidentiality of proprietary information; protect company assets
+ Welcome and acknowledge all guests according to company standards
+ Performs other duties as assigned to meet business needs\.
The hotel business functions seven days a week, 24 hours a day\. All associates must realise this fact and be aware that at all times it may be necessary to move associates from their accustomed shift as business demands\. A Manager may be required to work additional hours to meet the business needs\. In addition, this is a hospitality business and a hospitable service atmosphere must be projected at all times\.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture\. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws\._
**Job:** _Sales & Marketing_
**Organization:** _Renaissance_
**Location:** _IRL\-Dublin_
**Requisition ID:** _16000HPB_