**Description:**
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels\.
**Marriott Hotels** , Marriott International s flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly\. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well\-crafted details\. With your skills and imagination, together we will innovate and reinvent the future of travel\.
**JW Marriott** is part of Marriott International's luxury portfolio and consists of more than 70 beautiful properties in gateway cities and distinctive resort locations around the world\. Our associates deliver sophisticated and warmly authentic service in a comfortable and luxurious atmosphere that cultivates fulfilling experiences for both our associates and our guests\.
**Qualifications**
**Job Summary**
Ensure staff is working together as a team to ensure optimum service and that guest needs are met\. Inspect grooming and attire of staff, and rectify any deficiencies\. Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc\. Inspect storage areas for organization, use of FIFO, and cleanliness\. Complete scheduled inventories and stock and requisition necessary supplies\. Monitor dining rooms for seating availability, service, safety, and well being of guests\. Complete work orders for maintenance repairs\. Assist management in hiring, training, scheduling, evaluating, counseling, disciplining, and motivating and coaching employees; and serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process\.
Follow all company and safety and security policies and procedures; report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications\. Ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets\. Welcome and acknowledge all guests according to company standards, anticipate and address guests' service needs, assist individuals with disabilities, and thank guests with genuine appreciation\. Speak with others using clear and professional language\. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees\. Ensure adherence to quality expectations and standards; and identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost\-savings\. Stand, sit, or walk for an extended period of time\. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance\. Perform other reasonable job duties as requested by Supervisors\.
**Sales**
+ Prepare sales\-related documents throughout the sales process \(e\.g\., proposals, contracts, or banquet event orders\)\.
+ Gather materials and assemble information packages \(e\.g\., brochures, promotional materials\)\.
+ Assist the management team to develop, implement and execute the revenue, revenue and marketing programs for all outlets and room service\.
+ Develop, coordinate and implement social media initiatives as well as beverage promotional programs\.
+ Enter, retrieve, reconcile, and verify information \(e\.g\., commissions, leads, third parties\) in software involved in the sales process\.
+ Use sales techniques that maximize revenue while maintaining existing guest loyalty to Marriott\.
+ Recognize opportunities to up\-sell the customer and sell enhancements to create a better Marriott experience or event\.
+ Promote awareness of brand image internally and externally\.
+ Answer guest questions about property facilities/services \(e\.g\., hours of operation, rates and room types, packages, promotions, entertainment, restaurants, special events\)\.
+ Serve as the point of contact for clients and communicate with them by phone and email to respond to questions and requests\.
+ Coordinate reservation confirmations for special and holiday events for parties of six people or more in the restaurant\.
+ Coordinate selling of all food and beverage in hospitality suites through the Room Service Department\.
+ Perform general office duties to support Champions and Room Service \(e\.g\., filing, sending emails, typing, faxing, and copying\)\.
**Safety and Security**
+ Report work related accidents, or other injuries immediately upon occurrence to manager/supervisor\.
+ Identify and correct unsafe work procedures or conditions and/or report them to management and security/safety personnel\.
+ Follow property specific procedures for handling emergency situations \(e\.g\., evacuations, medical emergencies, natural disasters\)\.
+ Follow company and department safety and security policies and procedures to ensure a clean, safe, and secure environment\.
+ Use proper equipment, wear appropriate personal protective clothing \(PPE\), and employ correct lifting procedures, as necessary, to avoid injury\.
**Policies and Procedures**
+ Protect the privacy and security of guests and coworkers\.
+ Ensure uniform, nametags, and personal appearance are clean, hygienic, professional and in compliance with company policies and procedures\.
+ Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures\.
+ Follow company and department policies and procedures\.
+ Maintain confidentiality of proprietary materials and information\.
+ Perform other reasonable job duties as requested by Supervisors\.
**Guest Relations**
+ Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible\.
+ Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process \(e\.g\., LEARN, PLEASED, Guest Response, LEAP\) to resolve issues, delight, and build trust\.
+ Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible\.
+ Address guests' service needs in a professional, positive, and timely manner\.
+ Engage guests in conversation regarding their stay, property services, and area attractions/offerings\.
+ Thank guests with genuine appreciation and provide a fond farewell\.
+ Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines \(e\.g\., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones\)\.
+ Assist other employees to ensure proper coverage and prompt guest service\.
**Communication**
+ Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call\.
+ Speak to guests and co\-workers using clear, appropriate and professional language\.
+ Provide assistance to coworkers, ensuring they understand their tasks\.
+ Talk with and listen to other employees to effectively exchange information\.
+ Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property\.
**Working with Others**
+ Develop and maintain positive and productive working relationships with other employees and departments\.
+ Partner with and assist others to promote an environment of teamwork and achieve common goals\.
+ Support all co\-workers and treat them with dignity and respect\.
+ Handle sensitive issues with employees and/or guests with tact, respect, diplomacy, and confidentiality\.
**Quality Assurance/Quality Improvement**
+ Comply with quality assurance expectations and standards\.
**Physical Tasks**
+ Stand, sit, or walk for an extended period of time or for an entire work shift\.
+ Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance\.
**General Food and Beverage Services**
+ Monitor dining rooms for seating availability, service, safety, and well being of guests\.
+ Assist your and other departments when needed to ensure optimum service to guests\.
+ Maintain cleanliness of work areas throughout the day, practicing clean\-as\-you\-go procedures\.
+ Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident\.
+ Communicate additional meal requirements, allergies, dietary needs, and special requests to the kitchen\.
**Assists Management**
+ Communicate with guests, other employees, or departments to ensure guest needs are met\.
**Greeting and Seating**
+ Greet guests and determine the number in their party\.
+ Seat guests by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc\.
+ Thank every guest upon departure, invite them to return, and wish them a fond farewell\.
+ Make appropriate seating decisions using station rotation chart to distribute parties evenly among stations\.
+ Guide guests through the dining rooms and provide any needed assistance\.
+ Move and arrange tables, chairs, and settings and organize seating for groups with special needs with minimal amount of disturbance to other guests\.
+ Maintain wait list and quote accurate wait time to guests, directing guests to appropriate wait area\.
+ Ensure place settings are appropriate and each guest has a napkin, clean silverware, and any other item that is part of the standard place setting\.
+ Organize large groups into smaller, more manageable tables\.
**Reservations**
+ Answer phones and take dining reservations from guests, ask and record preferences or special requests/occasions, and relay this information to kitchen staff or management\.
+ Enter diner information \(e\.g\., number of guests\) into reservation system\.\-
**Computers/Software**
+ Transmit information or documents using a computer\.
+ Enter and retrieve information contained in computer databases using a keyboard, mouse, or trackball to update records, files, reservation and answer inquiries from guests\.
+ Prepare letters, memos, and other documents using word processing, spreadsheet, database, or presentation software\.
**Office Equipment**
+ Transmit information or documents using mail, or facsimile machine\.
+ Operate standard office equipment other than computers such as telephone, typewriter, fax, photocopier, calculator, and electronic peripherals\.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture\. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws\.
**Job:** _Food and Beverage Services_
**Organization:** _Marriott Hotels Resorts_
**Location:** _QAT\-Qatar_
**Requisition ID:** _16001FOJ_