**Description:**
The world is a big place and Marriott Executive Apartments offers corporate apartments in the biggest and best cities for business travel across Europe, Asia, Latin America and the Middle East\. Join the Marriott Executive Apartments team and help our guests adapt to a new locale and feel comfortable and cared for while living away from home\.
**Qualifications**
Property overview
The Marriott Executive Apartments in Atyrau, Kazakhstan is ideally nestled in the city center of Atyrau near the Ural River\. You'll find a variety of businesses, popular restaurants and shops all within walking distance from our Atyrau apartments\.
Job summary
Promote staff engagement and team work to provide optimum service so that guest needs are met in the Rooms and Food & Beverage operations\. Within Food and Beverage operations: Complete opening and closing duties including setting up necessary supplies and tools, cleaning all equipment and areas, locking doors, etc\. Inspect storage areas for organization, use of FIFO, and cleanliness\. Complete scheduled inventories and stock and requisition necessary supplies\. Monitor dining rooms for seating availability, service, safety, and well being of guests\. Complete work orders for maintenance repairs\. Within Guest Services and Rooms operations: Inspect public areas, restrooms, fitness center, pool area, offices and service areas after being cleaned by Housekeeper to ensure quality standards are met\. Arrange turndown for VIPs/any package inclusive rates, etc\. Communicate additions or changes to the assignment sheets to staff \(e\.g\., Housekeeping\) as they arise throughout the shift\. Monitor the notations in MARSHA and clear all exceptions\. Keep records of Marriott Rewards enrollments and Resident Services incentive programs\. Review and maintain all Market Rate Codes\. Complete designated cashier and closing reports in the computer system\. Review shift logs/daily memo books and document pertinent information in logbooks\. Process guest check\-ins and promote room up\-sales\. Ensure rates match market codes and that any exceptions are documented\. Ensure checks that come from outlets \(e\.g\., Restaurant, Retail Shop\) are scanned and charged to room\.
Core work activities
**General Food and Beverage Operations**
**Report any employee, guest, and/or vendor incidents and accidents to management and Loss Prevention at the time of the incident and/or accident\.**
**Maintain cleanliness of work areas throughout the day, practicing clean\-as\-you\-go procedures\.**
**Assist your and other departments when needed to ensure optimum service to guests\.**
**Document any and all guest and employee incidents/accidents for management follow up\.**
**Inspect storage areas for organization, use of FIFO, and cleanliness and rectify any deficiencies\.**
**Follow property key policies, including checking out and returning keys to appropriate departments\.**
**Complete scheduled inventories \(e\.g\., opening inventory\) of supplies, food, and liquor to check stock and requisition necessary supplies\.**
**Follow proper cash handling procedures**
**Monitor dining rooms for seating availability, service, safety, and well being of guests\.**
**Communicate information to manager/supervisor by documenting pertinent information in appropriate department logbook\.**
**Complete opening duties including setting up necessary supplies and tools, including bank, and ensuring work area is clean and everything is in working order\.**
**Thank every guest upon departure, invite them to return, and wish them a fond farewell\.**
**Complete closing duties, including storing all reusable goods, breaking down goods, cleaning all equipment and areas, returning equipment to proper locations, locking refrigerators, restocking items, turning off lights, locking doors, and completing daily cleaning checklist\.**
**General Rooms Operations**
**Communicate additions or changes to the assignment sheets to staff \(e\.g\., Housekeeping\) as they arise throughout the shift\.**
**Inspect public areas/bathrooms, restaurants, fitness center, pool area, offices and services areas after being cleaned to ensure quality standards are met\.**
**Complete 5\-10 Housekeeping inspections a week\.**
**Arrange turndown for VIP s/any package inclusive rates etc\.**
**Contact engineering or Housekeeping office directly for urgent repairs\.**
**Keep records of Marriott Rewards enrollments and Resident Services incentive programs\.**
**Monitor the notations in MARSHA and clear all exceptions\.**
**Complete designated cashier and closing reports in the computer system\.**
**Review and maintain all Market Rate Codes annually\.**
**Document and report outstanding issues that need to be handled to the manager/supervisor after shift is complete\.**
**Complete incident reports for any incidents or accidents that occur during shift\.**
**Check\-in/Check\-out**
**Process all guest check\-ins by confirming reservations in computer system \(e\.g\., Fidelio, PMS, FOSSE, OPERA\), verifying guest identity, requesting form of payment, assigning room, and issuing room key in accordance with property policies and procedures\.**
**Activate room keys using electronic key machine \(e\.g\., Saflok\) and reissue new room keys to guests as necessary \(e\.g\., lost key\) by verifying guest identity and using electronic key machine\.**
**Verify and adjust billing for guests\.**
**Set up accurate accounts for each guest upon check\-in according to their requirements \(i\.e\., sharewiths, separate room/tax/incidentals, comp\)\.**
**Assign room according to guest request and preferences whenever possible\.**
**Secure valid form of payment \(e\.g\., credit card, cash\) prior to issuing room key\.**
**Obtain and verify proper tax\-exempt information for tax\-exempt guests\.**
**Ask for and enter Marriott Rewards information \(e\.g\., number, name, address\) when taking reservation or checking guest in\.**
**Sign guests up for Marriott Rewards\.**
**File guest paperwork or documentation\.**
**Advise guest of any messages \(e\.g\., voicemail, mail, faxes\) received for them, and send to room if required\.**
**Process all check\-outs including express check\-outs, resolving any late and disputed charges, settling account, retrieving room key, and requesting comments on guest's stay\.**
**Coordinate with Housekeeping to track readiness of rooms for check\-in and to report guest concerns\.**
**Reservations/Blocking Rooms**
**Confirm reservations and cancellations\.**
**Respond to fax/email reservation requests\.**
**Block rooms in the computer and identify designated requirements and requests \(e\.g\., guaranteed room types, special requests, VIP's, early arrivals, guest recognition\)\.**
**Guest Relations**
**Address guests' service needs in a professional, positive, and timely manner\.**
**Assist other employees to ensure proper coverage and prompt guest service\.**
**Welcome and acknowledge each and every guest with a smile, eye contact, and a friendly verbal greeting, using the guest's name when possible\.**
**Anticipate guests' service needs, including asking questions of guests to better understand their needs and watching/listening to guest preferences and acting on them whenever possible\.**
**Actively listen and respond positively to guest questions, concerns, and requests using brand or property specific process \(e\.g\., LEARN, PLEASED, Guest Response, LEAP\) to resolve issues, delight, and build trust\.**
**Thank guests with genuine appreciation and provide a fond farewell\.**
**Engage guests in conversation regarding their stay, property services, and area attractions/offerings\.**
**Provide assistance to individuals with disabilities, including assisting visually, hearing, or physically\-impaired individuals within guidelines \(e\.g\., escorting them when requested, using words to explain actions, writing directions on paper, moving objects out of the way, or offering access to Braille or TDD phones\)\.**
**Communication**
**Speak to guests and co\-workers using clear, appropriate and professional language\.**
**Provide assistance to coworkers, ensuring they understand their tasks\.**
**Talk with and listen to other employees to effectively exchange information\.**
**Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call\.**
**Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property\.**
**Prepare and review written documents \(e\.g\., daily logs, business letters, memoranda, reports\), including proofreading and editing written information to ensure accuracy and completeness\.**
**Assists Management**
**Serve as a departmental role model or mentor by working alongside employees to perform technical or functional job duties\.**
**Assign and ensure work tasks are completed on time and that they meet appropriate quality standards\.**
**Ensure that hourly employees are trained on company core values, job roles, responsibilities, and technical and service aspects of the job\.**
**Ensure employee compliance with company standards and policies and external regulations \(e\.g\., safety, OSHA, department\-specific procedures such as food standards\)\.**
**Encourage and motivate employees to perform their best, take responsibility for tasks and assignments, make decisions and provide input on possible improvements\.**
**Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs \(e\.g\., supplies, equipment, and inventory\)\.**
**Assist management in establishing and communicating goals, performance expectations, timetables and deadlines for shift or departmental operations to hourly employees and ensure that they are understood\.**
**Listen to hourly employees' suggestions for improving how work is done and how guests are served, gaining management support as needed to act upon suggestions\.**
**Coordinate tasks and work with other departments to ensure that the department runs efficiently\.**
**Collaborate with management to develop and carry\-out ideas and procedures, and set goals to continuously improve department performance around guest and employee satisfaction scores\.**
**Coach and develop employees \(e\.g\., create expectations for continual improvement, provide challenging tasks and assignments, hold development discussions, and construct and execute development plans\)\.**
**Collaborate with management to formally recognize hourly employees' performance contributions\.**
**Serve as hourly employees' first point of contact as part of the Guarantee of Fair Treatment/Open Door Policy process\.**
**Ensure staff is working together as a team to ensure optimum service to guests\.**
**Communicate with guests, other employees, or departments to ensure guest needs are met\.**
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; at least2 years of related work experienceand 1 year of supervisory experience\.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture\. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws\.
**Job:** _Guest Services/Front Desk_
**Organization:** _Marriott Executive Apartments_
**Location:** _KAZ\-Kazakhstan_
**Requisition ID:** _16001JIO_