Give assistance to arriving and departing guests and handle their luggage properly,orient the guests with their rooms and other hotel facilities.Provide supervisory assistance to the Bell Captain as may be required, and always provide service with a smile.
协助客人，并且妥善的帮助客人提取行李，向客人介绍房间以及酒店其他的设施。在如有需要的情况下和礼宾部领班一起管理方面的工作，并且始终保持微笑
1. Greet and welcome arriving and departing guests of the hotel.
欢迎抵达和离开酒店的客人
2. Assist guests with their baggage upon their arrival and during departure.
为客人提供行李服务
3. Load and unload baggage to/from baggage cart.
将行李妥善的装上或者卸下行李车
4. Collect group baggage according to specified time.
在特定的时候为团队提供行李服务
5. Deliver group baggage according to the assigned rooms.
将团队行李分派到指定的房间
6. Show arriving guest to the Front desk to register and escort guest to assigned room.
指引入住的客人到前台登记并且指引客人到达房间
7. Shows guest how to operate the facilities inside the guest room.
向客人介绍房间内的设施
8. Page guest in the lobby and its vicinity areas as required.
在大堂为客人提供寻人服务
9. Assist guest in changing of room.
帮助客人换房
10. Be in charge of the baggage room and keep proper records of in and out baggage.
保持行李房的整洁，并且做好进出行李的记录
11. Responsible to keep work areas neat and tidy.
保持工作区域的整洁干净
12. Take care of all bell equipment.
爱惜酒店财产
13. Provide taxis service per guest’s request.
为客人提供叫车服务
14. Assist in delivery of parcels, envelopes, newspaper and concerned matters within the Hotel.
为客人提供送报纸，包裹，信件的服务
15. Hoist and lower flags at the Hotel entrance.
负责每天的升，降旗
16. Answer guest inquires and refer to the personnel/section for further information
回答客人的问题.，并且记入在案作为将来的参考
17. Be familiar with all emergency procedures and evacuation plans.
熟知酒店的消防安全政策
18. Maintain and enforce all Marriott service Standards.
始终维护和遵从万豪的服务准则
19. Ensure that Guest Response Process is in place and all follow-up calls are made.
确保客人的响应程序是正确的，并且跟踪回访
20. Empower to serve our guests by using the compensation guidelines.
能使用合理的补偿方针来更好的服务客人
21. Wear proper and clean uniforms including name tag at all times. Comply with grooming standards. Carry the Basic card during work hours and know the Basic of the Day.
上班期间穿着酒店提供的制服，并且保持干净整洁。随身携带Basic,并且知道当天的内容。
22. Perform the task of Doorman as assigned by Chief Concierge/Bell Captain.
在有需要的情况下完成门童的工作
23. Open and close vehicles’ doors for guests.
为客人开，关车门
24. Stop visitors with improper appearance to enter the resort, and seek security assistance as and when necessary.
阻止行为可疑的人进入酒店，在有必要的情况下请求保安的协助
25. Open and close entrance doors as and when necessary.
在需要的情况下，为客人开，关酒店的大门
26. Maintain cleanliness along the front of the driveway at all times.
始终保持车道的干净整洁
27. Direct and control the flow of traffic at the entrance of the hotel, and ensure that no vehicles are parked on the driveway at all times unless approval from the Director of Rooms.
始终保持车道的畅通，确保任何时候没有车辆停留在车道上，除了得到房屋总监批准的车辆
28. To assume any other duties and responsibilities as assign by the management.
服从酒店管理层的安排
1. Greet and welcome arriving and departing guests of the hotel.
欢迎抵达和离开酒店的客人
2. Assist guests with their baggage upon their arrival and during departure.
为客人提供行李服务
3. Load and unload baggage to/from baggage cart.
将行李妥善的装上或者卸下行李车
4. Collect group baggage according to specified time.
在特定的时候为团队提供行李服务
5. Deliver group baggage according to the assigned rooms.
将团队行李分派到指定的房间
6. Show arriving guest to the Front desk to register and escort guest to assigned room.
指引入住的客人到前台登记并且指引客人到达房间
7. Shows guest how to operate the facilities inside the guest room.
向客人介绍房间内的设施
8. Page guest in the lobby and its vicinity areas as required.
在大堂为客人提供寻人服务
9. Assist guest in changing of room.
帮助客人换房
10. Be in charge of the baggage room and keep proper records of in and out baggage.
保持行李房的整洁，并且做好进出行李的记录
11. Responsible to keep work areas neat and tidy.
保持工作区域的整洁干净
12. Take care of all bell equipment.
爱惜酒店财产
13. Provide taxis service per guest’s request.
为客人提供叫车服务
14. Assist in delivery of parcels, envelopes, newspaper and concerned matters within the Hotel.
为客人提供送报纸，包裹，信件的服务
15. Hoist and lower flags at the Hotel entrance.
负责每天的升，降旗
16. Answer guest inquires and referto the personnel/section for further information
回答客人的问题.，并且记入在案作为将来的参考
17. Be familiar with all emergency procedures and evacuation plans.
熟知酒店的消防安全政策
18. Maintain and enforce all Marriott service Standards.
始终维护和遵从万豪的服务准则
19. Ensure that Guest Response Process is in place and all follow-up calls are made.
确保客人的响应程序是正确的，并且跟踪回访
20. Empower to serve our guests by using thecompensation guidelines.
能使用合理的补偿方针来更好的服务客人
21. Wear proper and clean uniforms including name tag at all times. Comply with grooming standards. Carry the Basic card during work hours and know the Basic of the Day.
上班期间穿着酒店提供的制服，并且保持干净整洁。随身携带Basic,并且知道当天的内容。
22. Perform the task of Doorman as assigned by Chief Concierge/Bell Captain.
在有需要的情况下完成门童的工作
23. Open and close vehicles’ doors for guests.
为客人开，关车门
24. Stop visitors with improper appearance to enter the resort, and seek security assistance as and when necessary.
阻止行为可疑的人进入酒店，在有必要的情况下请求保安的协助
25. Open and close entrance doors as and when necessary.
在需要的情况下，为客人开，关酒店的大门
26. Maintain cleanliness along the front of the driveway at all times.
始终保持车道的干净整洁
27. Direct and control the flow of traffic at the entrance of the hotel, and ensure that no vehicles are parked on the driveway at all times unless approval from the Director of Rooms.
始终保持车道的畅通，确保任何时候没有车辆停留在车道上，除了得到房屋总监批准的车辆
28. To assume any other duties and responsibilities as assign by the management.
服从酒店管理层的安排
*Job:* Guest Services/Front Desk
*Primary Location:* CHN-China-Shanghai-Shanghai Marriott Hotel Pudong East
*Organization:* Marriott Hotels Resorts
*Schedule:* Full-time
*Job Posting:* Jul 10, 2014, 3:09:07 AM
*Req ID:* 14001AGZ