**Description:**
London Marriott Hotel, Kensington
Experience the London Marriott Hotel Kensington where style with substance resonates throughout the property\. Featuring well\-designed accommodations complemented by intuitive service, our hotel's Kensington location is close to Gloucester Road and Earls Court Subway Stations and the Victoria Train Station so guests enjoy easy access to Central London and Heathrow Airport\. From our 4\-star hotel's convenient location guests can easily walk to the Natural History Museum, Royal Albert Hall and High Street Kensington shopping; and will find themselves just two tube stops away from London's Knightsbridge retail district and the renowned Harrods department store\. Our contemporary designs include a stunning seven\-story atrium, where on\-site dining at The Atrium Restaurant features tantalizing classic American cuisine and the popular Atrium Bar serves favorite drinks and fare\. Other on\-site amenities include 4,855 square feet of inspiring event space ideal for hosting London meetings or elegant social events\.
London Marriott Hotel, Marble Arch
The London Marriott Hotel Marble Arch is a central hotel location in the Marble Arch area of London, superior amenities and friendly service attract savvy business and leisure travellers alike\. Our welcoming boutique hotel is situated in the heart of London, within walking distance of Hyde Park, Oxford Street, West End theatres, the financial district and some of the city's finest restaurants\. The London Marriott Hotel Marble Arch offers a casually elegant setting, with stylishly appointed hotel rooms featuring luxury bedding, a work desk, flat screen TVs and WiFi\. Enjoy a workout at the health and leisure club, and rejuvenate in our luxurious indoor swimming pool and sauna\. Treat yourself to afternoon tea or indulge in freshly prepared dishes with a modern twist at the Gastro Pub\. Our superb location and excellent facilities also make our hotel the perfect choice for your London\-based meetings and elegant social occasions\.
**Qualifications**
**Multi \- Property Director of Engineering London Marriott Kensington and Marble Arch**
JOB SUMMARY
The Multi Property Director of Engineering & Facilities provides functional Engineering & Facilities leadership and expertise regarding facilities management, sustainability, discipline technology platforms, capex planning / execution, health and safety and energy conservation for all managed Marriott Hotel brands within their assigned Multi Property hotels\. Reporting to the General Manager\(s\) of the properties with a dotted line to the Area Director of Engineering and Facilities this role supports and contributes to the success of the hotels developing strong owner / asset manager relationships\. Provides Multi Property leadership to maximize assets, drive guest satisfaction, support business performance and enhance the brands\. Additionally, he or she provides direction to the GM s and hotel based Engineering leaders to ensure effective delivery of results, execution of initiatives and to maximize talent in their hotels\. As a business partner to the GM s, the position provides an Engineering & Facilities perspective to help make optimal business decisions as well as helps sets overall direction to ensure that practices are aligned across both properties, and brand strategies\.\.
This leadership role has overall responsibility for managing and implementing the engineering strategy for their Multi Property Hotels\.It defines and presents opportunities for operational improvement, evaluates risks, works within area of expertise to provide effective solutions and implements systems and processes that leverage and support enterprise strategies to maximize guest satisfaction and engineering performance\.This individualworks in a multi\-site environment and balances the expectations of both properties, the brand, and the Engineering discipline\.
CANDIDATE PROFILE
**Education and Experience**
**5 years of hotel facilities management experience including a minimum of two different properties\.**
Minimum two years experience as Director of Engineering or comparable position\.
**In\-depth knowledge of all discipline technology platforms including Transcendent in order to comply with Engineering SOPs\.**
**In\-depth knowledge of MEP, Building Fabric and Life Safety Systems\.**
**Experience of hotel openings and conversions preferred\.**
Education or Professional Certification
College degree in Mechanical Engineering, Electrical Engineering or Construction preferred,or equivalent/related work experience
Member of a Facilities, M E or Construction professional body preferred
CORE WORK ACTIVITIES
Provides functional and business expertise and strategic perspective to develop quality services and talent to meet or exceed the needs and expectation of guests and provide a return on investment to the Owners and Marriott\.
Provides leadership to the engineering function in their Multi Property hotels by setting priorities aligned with the continent and discipline MBOs related to key business priorities\.Identifies operational improvements, anticipates challenges, and creates competitive breakthrough strategies for their Cluster/Multi Property hotels\.Protects and strengthens Marriott'scompetitive advantage by advocating and supporting sound business and engineering decision\-making\.Advises GMs, Hotel based Engineering Leaders, and coworkers on existing and evolving business and facilities issues; helps enhance the team s engineering\-related and business skills\.
Serves as market change agent and provides oversight in the implementation of programs and key initiatives in the market\.
Leads initiatives to optimise the technology platforms \(i\.e\. Transcendent, RPM and Energy data management \) processes or talent of the organization to more effectively support the business strategy\.
Takes calculated risks to move the property and discipline forward by setting important organizational objectives and goals\.
Evaluates effectiveness of change and helps determines future direction\.
Leads the execution of engineering responsibilities for the Multi Property hotels: engineering operational efficiency, facilities management \(i\.e\. asset protection through Transcendent, regulatory compliance, etc\.\), sustainability, reducing energy consumption and guest satisfaction\.
Ensures quality and consistency of engineering practices and facilitates rollouts of new initiatives\.
Ensure consistent reviews of the properties overseen and conducts regular tours and reports in a consistent format as agreed with the Area Director of Engineering and Facilities\. This will include that Transcendent and RPM is set up to a high quality and fully utilisied; review of POM, HLP and GSS performance with clear plans and actions; review of sustainability performance; capex management and drive compliance with centralized maintenance contracts\.
Holds high performance expectations, willingly owns results, and holds others accountable\.Assigns clear accountability and provides both the authority and resources to ensure that individuals deliver desired contributions and results\.Monitors implementation to ensure success and accountability for results\.
Contributes to processes that enhance communication and sharing of best practices inside and outside their Multi Property hotels\.
Builds effective working relationships with internal \( Area, CLS, Corporate resources\) and external groups \(customers, owners, partners\)\.Develops working relationships in other Areas within the Continental Lodging Services Organization to share innovations and maintain consistency in engineering and facilities throughout the Continent\.
Sells ideas persuasively and influences without direct authority\.Negotiates skillfully in tough situations, settles differences, and wins concessions without damaging relationships\.
Stays aware of market trends in engineering and facilities and introduces or recommends new initiatives for the Continent when appropriate\.
Understands the various Disability, Health and Safety, and environmental legislation along with applicable regulations within the UK and their potential impact on the business\.
Works with the hotels and the above property Finance and Engineering teams to develop robust and high quality Cap 10/BE plans\. Leads the hotels in the production of emergency PARs and execution of projects\.
Provides solutions and high\-level technical consultation whilst directing and supporting activities of Hotel based Engineering Leaders relating to Asset Protection, CapEx, Property Improvement Plans, Performance Reporting, Regulatory Compliance, Energy Opportunities, Guest Satisfaction and Utilisation of Discipline Technology Platforms\.
Fosters a positive and proactive work environment\.
Provide property support by having positive owner relations and ensuring consistency amongst owner portfolio\.
Provides leadership and consistency in energy conservation and environmental stewardship in alignment with the continent energy and environment strategy\.
Provides problem\-solving expertise in operational and emergency situations\. Takes a leadership role in responding to large\-scale weather incidents, natural disaster, terrorist activities, etc\. as required\.
Leads and facilitates the delivery of sustainable business results against growth and profitability objectives\.
Works with the hotels to develop robust Energy Action Plans including signature projects aimed at achieving hotels Energy/CO2 and water goals
Puts in place early warning systems and appropriate metrics to identify and manage business and financial risks\.Ensures brand standards are adhered to in their Multi Property hotels for all Brands\.
Drives productivity improvement and operational performance as measured by GSS, R&M and HLP\.Executes engineering strategies and monitors property performance against defined expectations\.
**Other**
Performs other duties as assigned to meet business needs\.
Managing Profitability
Analyzes service issues and identifies trends\.
Reviews and audits expenses\.
Managing Revenue Goals
Reviews reports and financial statements to determine engineering performance against budget\.
Coaches and supports operations team to effectively manage budgets, wages and controllable expenses\.
Compares budgeted wages to actual wages, coaching direct reports to address problem areas and holding team accountable for results\.
Ensuring and Providing Exceptional Customer Service
Demonstrates and communicates key drivers of guest satisfaction for the brand s target customer\.
Delivers excellent customer service throughout the customer experience and encourages the same from other employees\.
Reviews guest feedback with leadership teams and ensures appropriate corrective action is taken\.
Works to continually improve customer service by integrating obtained feedback and personal judgment into action plans\.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement\.
Facilitates the development of creative solutions to overcome obstacles and ensures implementation to continually improve guest satisfaction results\.
Managing and Conducting Human Resources Activities
Interviews and hires employees\.
Verifies that employees are treated fairly and equitably\.
Verifies that regular, ongoing communication is happening in department\.
Sets goals and expectations for direct reports using the performance review process and holds staff accountable for successful performance\.
Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns\.
Verifies property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures \(SOPs and LSOPs\)
Conducts annual performance appraisal with direct reports according to Standard Operating Procedures\.
Champions change, ensures brand and regional business initiatives are implemented and communicates follow\-up actions to team as necessary\.
Identifies talents of direct reports and their teams, and assists with their growth and development plans\.
**MANAGEMENT COMPETENICES**
Leadership
AdaptabilityDevelops strategies and identifies resources to implement and manage change; models flexibility in adjusting priorities; and communicates the need for change in a positive way that encourages commitment\.
Communication\- Actively listens and uses appropriate communication styles to deliver complex information in a clear concise way and influences others to accept a point of view, gain consensus, or take action\.
Problem Solving and Decision Making\- Models and sets expectations for solving complex problems, collecting and comparing information to evaluate alternatives, considering their potential impact before making decisions, involving others to gain agreement and support, and guiding others to implement solutions\.
Professional Demeanor\- Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values\.
Managing Execution
Building and Contributing to Teams\- Leads and participates as a member of a team to move the team toward the completion of common goals while fostering cohesion and collaboration among team members\.
Driving for Results\- Focuses and guides others in accomplishing work objectives\.
Planning and Organizing\- Gathers information and resources required to set a plan of action for self and/or others; prioritizes and arranges work requirements self and/or others to accomplish goals and ensure work is completed\.
Building Relationships
Coworker Relationships\- Develops and uses collaborative relationships to facilitate the accomplishment of work goals\.
Customer Relationships\- Develops and sustains relationships based on an understanding of customer needs and actions consistent with the company s service standards\.
Global Mindset\-Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential\.
Generating Talent and Organizational Capability
Organizational Capability\-Evaluates and adapts the structure of organizational units, jobs, and work processes to best fit the needs and/or support the goals of an organizational unit\.
Talent Management\- Provides guidance and feedback to help individuals develop and strengthen skills and abilities needed to accomplish work objectives\.
Learning and Applying Professional Expertise
Applied Learning\- Seeks and makes the most of learning opportunities to improve performance of self and/or others\.
Business Acumen\- Understands and utilizes business information \(e\.g\., data related to employee engagement, guest satisfaction, and property financial performance\) to manage everyday operations and generate innovative solutions to approach business and administrative challenges\.
Technical Acumen\- Understands and utilizes professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function\-specific work challenges\.
Basic Competencies\- Fundamental competencies required for accomplishing basic work activities\.
**o** Basic Computer Skills\- Uses basic computer hardware and software \(e\.g\., personal computers, word processing software, Internet browsers, etc\.\)\.
**o** Mathematical Reasoning\- Demonstrates ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work\-related issues\.
**o** Oral Comprehension\- Demonstrates ability to listen to and understand information and ideas presented through spoken words and sentences\.
**o** Reading Comprehension\- Demonstrates understanding of written sentences and paragraphs in work\-related documents\.
**o** Writing\- Communicates effectively in writing as appropriate for the needs of the audience\.
Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture\. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws\.
**Job:** _Engineering and Facilities Maintenance_
**Organization:** _Marriott Hotels Resorts / JW Marriott_
**Location:** _GBR\-Greater London_
**Requisition ID:** _16001RGP_