**Description:**
At more than 80 award\-winning properties worldwide, The Ritz\-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them\. As the premier worldwide provider of luxury experiences, we set the standard for rare and special luxury service the world over\. We invite you to explore The Ritz\-Carlton\.
**Qualifications**
**JOB SUMMARY**
Position has responsibility for the management of multiple retail outlets within a single hotel location\. Establishes the merchandise and sales plans for the stores, coordinates buying and pricing efforts for appropriate categories in conjunction with Corporate Retail Services, oversees the development of product and physical layout of the stores and establishes retail goals for the property\. Directs and works with retail management and hourly employees to successfully execute retail operations, continually improve guest and employee satisfaction and maximize the financial performance of the outlets\.
**CANDIDATE PROFILE**
**Education and Experience**
High school diploma or GED; 4 years experience in the retail or related professional area\.
OR
2\-year degree from an accredited university in Fashion Merchandising, Hotel and Restaurant Management, Business Administration, or related major; 2 years experience in the retail or related professional area\.
**CORE WORK ACTIVITIES**
**Managing Department Operations and Budgets**
Supervises and manages employees\. Manages all day\-to\-day operations\. Understands employee positions well enough to perform duties in employees' absence\.
Ensures profits and losses are documented accurately\.
Monitors actual and projected sales of outlets on a daily basis\.
Manages areas of operations to budget by reviewing operating statements, budget worksheets and payroll progress reports\.
Manages department controllable expenses to achieve or exceed budgeted goals\.
Manages department controllable expenses, physical SKU inventories and cost of sales\.
Ensures all retail records are maintained on a timely basis, including sales reports, invoices, end\-of period reports, etc\.
Monitors adherence to all credit policies and procedures to reduce bad debts and rebates\.
Oversees retail outlets appearance and maintains visual merchandising standards and impact\.
Establishes standardized merchandise, display and pricing standards for select categories in all stores, while addressing the individual needs of each of the market segments to maximize revenue opportunities\.
Monitors the inflow of ordered materials and the maintenance of current materials\.
Manages all inventory control\.
Purchases merchandise to be used or sold by organization\.
Develops specific goals and plans to prioritize, organize, and accomplish your work\.
Ensures that regular on\-going communication is happening in all areas of responsibility to create awareness of business objectives\.
Develops and implements strategic plans for retail store operations addressing the different market segments and product assortment issues for each store, as applicable\.
**Leading Discipline Teams**
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example\.
Encourages and building mutual trust, respect, and cooperation among team members\.
Serves as a role model to demonstrate appropriate behaviors\.
Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team\.
**Providing and Ensuring Exceptional Customer Service**
Provides services that are above and beyond for customer satisfaction and retention\.
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed\.
Sets a positive example for guest relations\.
Empowers employees to provide excellent customer service\.
Ensures hotel policies are administered fairly and consistently\.
Ensures disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures \(SOPs and LSOPs\) and supports the Peer Review Process\.
Communicates expectations, recognizes performance and produces desired business results\.
Interacts with guests to obtain feedback on product quality and service levels\.
Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement\.
**Managing and Conducting Human Resources Activities**
Provides guidance and direction to subordinates, including setting performance standards and monitoring performance\.
Ensures employees are treated fairly and equitably\.
Ensures that all employees have the proper uniforms, supplies and equipment\.
**Additional Responsibilities**
Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner\.
The Ritz\-Carlton is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture\. The Ritz\-Carlton does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws\.
**Job:** _Retail/Gift Shops_
**Organization:** _Ritz\-Carlton_
**Location:** _CYM\-Cayman Islands_
**Requisition ID:** _16000H2V_