With more than 300 managed properties worldwide (including conference centers) our flagship brand, Marriott Hotels & Resorts celebrates the drive, focus, and resilience of our guests while focusing on exceptional service and genuine comfort. As part of the Marriott Hotels & Resorts team, you''ll work to make the most of the travel experience of each and every guests. Find Your World™ at Marriott Hotels & Resorts.
Set on 225 wooded acres in the rolling countryside on England''s southern coast, Meon Valley, a Marriott Hotel & Country Club enjoys a secluded environment near the motorway and just over 1 hour from London. With a commitment to superior service and amenities, this 4-star Southampton hotel lends itself beautifully to leisure and business pursuits. For entertaining clients or hosting corporate events, there is 1 championship golf course and 1 PGA Rated 9-hole Golf course, a golf academy with covered driving range, team-building activities and a comprehensive meeting and conference facility. To unwind, there''s a heated indoor pool, fitness centre, tennis court and indulgent beauty and health spa. At the end of a memorable day, retreat to a luxuriously appointed guest room offering wireless high-speed Internet access, 32 inch flat screen TV and mini bars. The Zest is a stylish lounge bar and eatery serving restaurant quality food in a relaxed environment. Enjoy upscale, casual dining in Broadstreet Restaurant.
To ensure the safety of Guests, members and staff in the Hotel. Whilst providing a friendly and efficient service through adherence to standard operating procedures and legal requirements.
**_The candidate:_**
**_ _**
The preferred candidate will be able to demonstrate the following:
**Experience**
* Experience of service related/customer care environment.
* Experience in a Fitness/Leisure related background
**Education or Certification**
* Level of general education to GCSE standard
* Fitness NVQ Level 2 or equivalent
* Competencies – Teamwork, Customer Focus
* Group exercise qualification desirable but not essential.
* First Aid qualification desirable
* Pool responder qualification
**Skills and Knowledge**
* Presentable, friendly, articulate.
* Customer oriented.
* Passionate about fitness and hospitality service
**Business Results**
* Drive revenue and build customer loyalty
* Provide excellent customer experiences
* Enhance product and service
* Develop talent
* Leverage “Work Smart” processes
* Improve profitability
**_The Job role:_**
**_ _**
The successful candidate will be able to:
**Associate Relations & Reward**
* To support and attend departmental meetings/training sessions and participate in these events.
* To be able to record messages and events in the handover book and to understand all other written communication, asking for clarification where necessary
* Work as a part of large team to support all operational tasks of day-to-day duties through delegation and initiative
**Administration**
* To assist with all guest queries, to ensure all guest revenues are correctly posted for all aspects of the Club.
* To understand administration and processing of memberships, including touring prospect members
* To operate all bookings for Personal training, Gym inductions, Re-assessments and classes
* To ensure all other administration is carried out to the Company standard operating procedures.
**Pool**
* To ensure the safety of all persons using the club at all times,.
* The highest standards of health and safety are constantly maintained, especially the supervision of the swimming pool.
* To ensure that pool checks are completed on a regular Basis, that results are logged and discrepancies are acted upon immediately.
* To ensure poolside and surrounding areas/changing rooms are cleaned and maintained throughout all hours of operations to ensure the highest standards of health & safety at all times.
* To ensure that all accidents are reported to the duty manager, and review relevant risk assessments relating to incidents to support this reporting process as per company and legal requirements.
**Product**
* To ensure all equipment, including gym equipment, studio, pool, spa, sauna, steam room, changing rooms and plant room are clean and maintained in good working order.
* To ensure that at all times the club is maintained to the highest level of condition and cleanliness.
* To competently handle business deliveries to stock/refill and securely put away all company products.
* To ensure that all the rules and regulations of the club are rigorously enforced whilst maintaining good guest/member relations
* To handle all lost/found property as per standard operating procedures.
* To carry out set job responsibilities to the highest standard at all times.
* To undertake all reasonable requests from Leisure Supervisors and the Leisure Operations Manager.
* To promote and sell the Spa, Fitness and Leisure club membership.
* To actively promote the hotels other facilities and services to both guests and members.
* To carry out duties as may be required to ensure the Hotel Operation is properly maintained to provide total guest satisfaction.
* To ensure that all tasks carried out comply with standard operational procedures and hotel legal and environmental policies and procedures.
**Principle Accountabilities**
* To ensure the club is maintained to high standard of condition and cleanliness at all times.
* To ensure that all fitness equipment fabric, furniture and fittings are maintained in an operational safe, hygienic condition at all times in line with corporate, manufactures & safety guidelines.
* To operate programming of fitness room users, guests etc. ensuring maximum usage and member guest/satisfaction.
* To implement training programmes for all Leisure members (Child/Junior/Adult) as well as trial users and guests.
* To utilise all hotel facilities for potential leisure business and develop other training prospects and target groups.
* Actively support and promote positive club retention by building good relationships with our clients/guests
* To assist in the training and development of all leisure associates in order to improve associate satisfaction and retention, as well as actively look to improve own knowledge and development
* To maintain and support operational procedures set out by Leisure Operations Manager.
**Job Summary**
To ensure the safety of Guests, members and staff in the Hotel. Whilst providing a friendly and efficient service through adherence to standard operating procedures and legal requirements.
**_The candidate:_**
**_ _**
The preferred candidate will be able to demonstrate the following:
**Experience**
* Experience of service related/customer care environment.
* Experience in a Fitness/Leisure related background
**Education or Certification**
* Level of general education to GCSE standard
* Fitness NVQ Level 2 or equivalent
* Competencies – Teamwork, Customer Focus
* Group exercise qualification desirable but not essential.
* First Aid qualification desirable
* Pool responder qualification
**Skills and Knowledge**
* Presentable, friendly, articulate.
* Customer oriented.
* Passionate about fitness and hospitality service
**Business Results**
* Drive revenue and build customer loyalty
* Provide excellent customer experiences
* Enhance product and service
* Develop talent
* Leverage “Work Smart” processes
* Improve profitability
**_The Job role:_**
**_ _**
The successful candidate will be able to:
**Associate Relations & Reward**
* To support and attend departmental meetings/training sessions and participate in these events.
* To be able to record messages and events in the handover book and to understand all other written communication, asking for clarification where necessary
* Work as a part of large team to support all operational tasks of day-to-day duties through delegation and initiative
**Administration**
* To assist with all guest queries, to ensure all guest revenues are correctly posted for all aspects of the Club.
* To understand administration and processing of memberships, including touring prospect members
* To operate all bookings for Personal training, Gym inductions, Re-assessments and classes
* To ensure all other administration is carried out to the Company standard operating procedures.
**Pool**
* To ensure the safety of all persons using the club at all times,.
* The highest standards of health and safety are constantly maintained, especially the supervision of the swimming pool.
* To ensure that pool checks are completed on a regular Basis, that results are logged and discrepancies are acted upon immediately.
* To ensure poolside and surrounding areas/changing rooms are cleaned and maintained throughout all hours of operations to ensure the highest standards of health & safety at all times.
* To ensure that all accidents are reported to the duty manager, and review relevant risk assessments relating to incidents to support this reporting process as per company and legal requirements.
**Product**
* To ensure all equipment, including gym equipment, studio, pool, spa, sauna, steam room, changing rooms and plant room are clean and maintained in good working order.
* To ensure that at all times the club is maintained to the highest level of condition and cleanliness.
* To competently handle business deliveries to stock/refill and securely put away all company products.
* To ensure that all the rules and regulations of the club are rigorously enforced whilst maintaining good guest/member relations
* To handle all lost/found property as per standard operating procedures.
* To carry out set job responsibilities to the highest standard at all times.
* To undertake all reasonable requests from Leisure Supervisors and the Leisure Operations Manager.
* To promote and sell the Spa, Fitness and Leisure club membership.
* To actively promote the hotels other facilities and services to both guests and members.
* To carry out duties as may be required to ensure the Hotel Operation is properly maintained to provide total guest satisfaction.
* To ensure that all tasks carried out comply with standard operational procedures and hotel legal and environmental policies and procedures.
**Principle Accountabilities**
* To ensure the club is maintained to high standard of condition and cleanliness at all times.
* To ensure that all fitness equipment fabric, furniture and fittings are maintained in an operational safe, hygienic condition at all times in line with corporate, manufactures & safety guidelines.
* To operate programming of fitness room users, guests etc. ensuring maximum usage and member guest/satisfaction.
* To implement training programmes for all Leisure members (Child/Junior/Adult) as well as trial users and guests.
* To utilise all hotel facilities for potential leisure business and develop other training prospects and target groups.
* Actively support and promote positive club retention by building good relationships with our clients/guests
* To assist in the training and development of all leisure associates in order to improve associate satisfaction and retention, as well as actively look to improve own knowledge and development
* To maintain and support operational procedures set out by Leisure Operations Manager.
Follow company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests'' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Reach, bend, twist, pull, and stoop; grasp, turn, and manipulate objects; move up and down stairs and/or service ramps; move, lift, or carry objects weighing less than or equal to 25 pounds; stand, sit, or walk for an extended period of time. Perform other reasonable job duties as requested.
*Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.*
*Job:* Recreation/Fitness Club
*Primary Location:* GBR-Hampshire-Hampshire-Meon Valley Marriott Hotel & Country Club
*Organization:* Marriott Hotels Resorts
*Schedule:* Full-time
*Job Posting:* Jun 12, 2014, 11:29:17 AM
*Req ID:* 14001411