**Description:**
Marriott International offers you the opportunity to find the hospitality job and career journey that's right for you\. With more than 1100 managed properties and 18 brands you'll find us in your neighborhood and in more than 74 countries across the globe\. Find Your World at Marriott\.
**Qualifications**
JOB SUMMARY
The Training Manager will report directly into the Senior Manager, BMSC Training Delivery, Americas\. The associate will provide onboarding, oneon\-one
training sales coaching and delivery of training products to BMSC Americas Training and provide project leadership and support for Americas
Training initiatives\. This position will participate in identifying training needs, planning the training programs and facilitating the training\. The
position will be responsible for evaluating the effectiveness of the training programs and ensuring the training meets business needs\. As a member
of the BMSC Training, the individual will contribute specialized knowledge and skill to support team s business objectives and partner with leadership
to support team and business objectives with a focus on Revenue Management\.
CANDIDATE PROFILE
Education and Experience
2\-year degree from an accredited university in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or
related major; 2 years experience in the human resources or related professional area; certified trainer\.
OR
4\-year bachelor's degree in Human Resources, Hotel and Restaurant Management, Hospitality, Business Administration, or related major;
certified trainer; no work experience required\.
Prior work experience in a Marriott sales capacity\.
Preferred:
Prior work experience in Revenue Management
Experience with account based selling
Knowledgeable about any or all of the following applications: CI|TY, OneYield
Training facilitation experience and strong platform and communication skills
Business/Functional Results
Marriott Global Universities
Ensure curriculum is global, applicable to associates across all brands and channels\.
Identify ongoing training needs for BMSC associates across all brands and channels\.
Increase BMSC training efficiencies through the use of technology, team work, and improved processes
Develop a strategy on pull through of company s top priorities during MGU \(i\.e\. Marriott Hotels, Next Generation Traveler\)
Develop and execute communication plan
Provide direction and support to the Sr Program Specialist throughout the planning and execution of these universities
Evaluate current processes and providing recommendations to elevate the experience
Cost analysis
Developing facilitator cadre \(marketing campaign to attract new facilitators\)
Managing facilitator placement to maximize cadre
Class Facilitation
Update Dashboard for Senior Leadership
Training Energizers
Develop and deliver BMSC Training Energizers\.
Maintain content to insure it is current and relevant
Identify SMEs for each discipline
Determine new design template
Determine best location for the energizers to live \(LMS/myLearning\)
Monthly tracking on training energizer completion
Organize location to post current and retired training energizers
Develop annual training energizer review process\.
Manage any requests from the field to update specific content
In Market Training
Support Sr Program Specialist with reviewing/approving these requests
Identify facilitators to assist if necessary2
Executive Orientation
Assist with delivery training
Maintain EO deck including updates to curriculum, training products, etc\.
Managing Execution
\- Coordinate and manage a global facilitator cadre to ensure the delivery of BMSC training\.
\- Ensure the facilitation certification process is strictly followed to guarantee the quality of delivery\.
\- Partner with the Development and Training Logistics teams to ensure proper and successful execution of new and existing training\.
\- Act as a single point of contact to gather feedback from facilitators regarding training curriculum and ensure training is kept current\.
\- Build awareness of available training and assist with ensuring associates meet the required \(for managed\) and strongly recommended \(for
franchised\) training qualifications\.
\- Identify and utilize subject matter experts worldwide to ensure accuracy and relevance of training\.
Generating Talent & Organizational Capability
\- Develop facilitation skills of all facilitators\.
\- Actively supports team member development\.
Strategic Leadership
\- Assist with identifying and implementing strategies to improve training delivery including innovation\.
\- Assist with identifying gaps or needed changes to the training curriculum\.
\- Proactively lead effort to coordinate appropriate class offerings at domestic and internationally based Global Schools\.
\- Proactively lead the updating of all owned curriculums with regards to current initiatives and information\.
Building Relationships
\- Develop relationships with internal and external stakeholders, across regions, brands, and disciplines\.
\- Increase awareness of and participation in our curriculum by our franchise partners\.
\- Foster team work, maximize efficiencies, and work to promote synergies between the Development, Delivery and Logistics teams\.
Learning & Applying Personal Expertise
\- Utilize strong field experience to ensure training and facilitators are meeting the needs of the audiences represented and are effective in
the learning and development of the participants\.
\- Develop personal leadership skills\.
\- Develop knowledge of Sales, Marketing, E\-Commerce, Revenue Management and Event Management across all brands\.
BMSC Priority Projects
Support BMSC Priority projects as needed
Marriott Hotels develop plan for pull through at upcoming MGU \(i\.e\. speaker series, highlight in the Innovation corner Brand Highlight \)
Project lead for any Brand training initiatives identified for our team
Meetings Imagined \(Definition of scope still needs to be determined\)
Continent S&M Roadmap
Focus on CALA and Canada
Training Analysis \(identify any gaps with training\)
CORE WORK ACTIVITIES The following are specific responsibilities and contributions critical to the successful performance of the position:
Business/Functional Results
Responsible for assisting Sales & Marketing Training with the delivery of core skills, business process and multi\-brand selling training to US
Sales Organization associates\.
Responsible for coaching and mentoring Sales associates and partnering with the leaders of those associates to drive success\.
Responsible for ongoing delivery of onboarding training to new hires in the Sales Office\.
Partner with BMSC Training Delivery, Area Leadership, and Regional HR leaders to identify and meet ongoing training needs\.
Responsible for one\-on\-one coaching of individual associates to uncover need areas and improve selling skills specifically focused around total
account management and strategic selling\.
Attend sales calls, presentations and other customer\-facing activities with Sales associates to assess sales skills and identify opportunity areas\.
Support Sales & Marketing Training and Sales, Inventory & Event Management Solutions \(SIEMS\) teams with the delivery of core skills,
business process, multi\-brand selling and systems training to Sales associates as appropriate\.
Responsible for working with Leadership on associate curriculums to ensure associates are receiving relevant training based on prior
experience and training attended\.3
Managing Execution
Prioritize training delivery according to the overall Sales and BMSC Training Delivery strategy\.
Shadow Sales associates on sales calls, customer meetings, site visits, etc\. to assist in identifying developmental needs\.
Assess Sales associate skills and need areas and coach associates through knowledge gaps\.
Provide situational training, such as role\-plays, to Sales managers to ensure training has meaningful applications to everyday job
responsibilities\.
Assist in identifying training needs and gaps in existing training and surface these to Sales & Marketing Training\.
Prepare, coordinate, and facilitate just\-in\-time training for Sales; ensure Sales associates are continuously kept abreast of current business
process and application requirements and new initiatives within Marriott\.
Review and make appropriate revisions to market\-based training documentation, as required\.
Manage training equipment; inventory training materials; order additional training material as applicable\.
Maintain accurate and timely training and tracking records and distribute as required\.
Escalate factors that may affect training \(e\.g\., hardware and/or software\) to Sales leaders for appropriate action\.
Provide regular and consistent feedback to Sales associates regarding the utilization of training in day\-to\-day operations\.
Provide regular and consistent feedback to Sales leaders regarding associate training application and provide recommendations to promote
associate success\.
Generating Talent
Identify and leverage all available resources to assist in achieving the departmental and/or organizational goals and objectives\.
Coach and mentor Sales associates to develop stronger sales skills and improve sales results\.
Leadership
Lead Sales training delivery efforts toward the accomplishment of key departmental objectives that contribute to business success\.
Partner with BMSC Training Delivery and key stakeholders on the design, development and implementation of training strategies, programs and
processes\.
Plan and execute a communication strategy to ensure all key stakeholders are appropriately informed of current and new training programs\.
Lead the training strategy within associates specific Area, utilizing the Area Leadership team to assist in accomplishing training goals\.
Building Relationships
In working with BMSC Training Delivery, ensure training meets the needs of the individual stakeholders\.
Act as primary point of contact for Sales Leaders in identifying training classes, programs, and resources needed for associate development\.
Develop strong, credible relationships with key stakeholders\.
Learning and Applying Personal Expertise
Develop effective presentation and facilitation skills\. Consistently work on perfecting training delivery skills to best meet customer needs\.
Develop thorough knowledge of all aspects of the Sales business processes and transactional tasks to provide need\-based and timely training\.
Perform other duties as appropriate\.
_Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture\. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws\._
**Job:** _Human Resources_
**Organization:** _Corporate_
**Location:** _MD\-Bethesda_
**Requisition ID:** _16000DQA_