Location: United States of America (USA)
Description:
We are currently recruiting for a River Cruise Specialist to join our team in our Calabasas head office. Savvy communicators and jovial personalities needed to sell river cruises to our professional travel agency partners and well-traveled guests. Applicants with previous call center, airline, cruise line, or travel industry experience, particularly working with professional travel agents, are encouraged to apply.
Department: Reservations
Reports to: Vice President, Reservations
Location: Head Office (Calabasas, CA, USA)
Brief Description of Responsibilities:
Create and maintain river cruise, hotel and airfare reservations including: emphasize salable features; accurately respond to questions; quote prices and payment terms; secure reservation options; document special requests; close the sale and process payments.
Recommend solutions to overcome client objections and to address travel partner and guest concerns.
Make outbound lead follow-up telephone calls and emails to qualify leads and sell our products.
Provide superior customer service in all interactions with travel agency partners, guests and internal partners.
Minimum Requirements:
Excellent interpersonal and communication skills (verbal and written) to interact with travel agency partners, guests and internal partners.
Ability to acquire detailed knowledge of the company’s products and services to assist towards maximizing sales.
Strong sales ability with attention to detail and a high level of self-motivation.
Ability to quickly learn internal reservations booking system and supporting systems.
Strong computer skills with basic MS Office programs such as Word, Excel and Outlook.
Ability to multi-task and work independently.
Strong desire to exceed guest expectations.
Please send your resume to jobs@amawaterways.com
Ama Waterways
26010 Mureau Road, 200 Calabasas, CA 91302
1-800-626-0126
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