The Ohio Department of Aging once again has surveyed residents of Ohio nursing homes and assisted living facilities to determine their satisfaction with the care they receive there. Nursing home residents gave their facilities an 87.5 average overall satisfaction rating, and assisted living residents gave their providers a 92.3 score in the 2013 Long-term Care Resident Satisfaction Survey.
Blanchard House in Kenton was ranked among Ohio’s top 25 residential care facilities for resident satisfaction. They received a score of 97.8.
Survey results are available online via the recently redesigned Long-term Care Consumer Guide website at www.ltc.ohio.gov. To look up local facilities, click here for the search form.
“Every Ohioan deserves access to a wide array of high quality services and supports, no matter their age or care needs,” said Bonnie K. Burman, Sc.D., director of the department. “We know care that is person-centered and well-coordinated not only increases resident satisfaction, but also creates a more rewarding environment for workers.”
“The Resident Satisfaction Survey has long been a tool for Ohio consumers and their families to identify which facilities in their communities can best meet their needs, but it also has evolved to be a valuable resource for facility leadership and staff as well,” added Beverley Laubert, the State Long-term Care Ombudsman, whose office directed the survey. “The new priority index included in this survey helps facilities focus their quality improvement efforts on areas that matter most to residents.”
Nursing Homes
27,085 residents in 953 facilities participated in the survey.
Nearly 55 percent of participating nursing homes with statistically significant results scored above the state average of 87.5 (out of 100 total points).
27 nursing homes received a score of 100 on two key questions: “Overall, do you like this facility?” and “Would you recommend this facility to a family member or friend?”
Assisted Living Facilities
11,013 residents in 598 facilities participated in the survey.
More than 55 percent of participating assisted living facilities with statistically significant results scored above the state average of 92.3 (out of 100 total points).
40 assisted living facilities received a score of 100 on two key questions: “Overall, do you like this facility?” and “Would you recommend this facility to a family member or friend?”
The survey was conducted from August 2013 to January 2014 by Vital Research, LLC, under contract with the Ohio Department of Aging. Vital Research, the Scripps Gerontology Center of Miami University and the Margaret Blenkner Institute trained interviewers, who met face-to-face with residents. Residents rated their satisfaction with their facility’s environment, activities, administration, staff, laundry, meals and dining, social services and therapy, as well as general satisfaction.
In 2014, nursing home residents’ family members will be surveyed about their satisfaction with the care their loved ones receive. Residents of nursing homes and assisted living facilities will be surveyed again in 2015.
You can view the complete survey results at www.ltc.ohio.gov.