This position is being recruited by ManpowerGroup Solutions, RPO, for The T System.
Serve as a knowledge expert for clients surrounding industry best practices related to clinical, operations, and /or financial performance. Provide consultative and instructional services to clients regarding T-System products and solutions.
**Primary objectives:**
+ Serve as a resource to clients and internal staff by maintaining current knowledge of health care industry in area of expertise, and best practices regarding T-System products.
+ Conduct client interactions using a consultative approach and exceptional customer service skills.
+ Analyze workflow and other opportunities at a client sites in the areas of clinical, operational and/or financial performance for Emergency Department metrics, measures, goals and local policies; generate recommendations and solutions for clients verbally and in written reports as it relates to T-System products.
+ Provide educational and clinical workflow support for all levels and roles within client user groups (both classroom and virtual), regarding clinical, product and implementation aspects of client education.
+ Work with internal project team and client project team from initial pre-deployment to post-deployment follow-up during implementations, taking ownership of all aspects of KPI, workflow documentation, education and clinical support during project life cycles.
+ Administer and coordinate all aspects of client training including materials, evaluations, classroom set up, technology needs, on line learning needs, scheduling and client communications.
+ Incorporate adult learning principles and interactive training techniques to enhance the training experience, in an effort to maximize learning, retention and transfer.
+ Contribute to the design, development, review and testing of client facing education services training and technical materials.
+ Self-educate on all T-System products - updates and new products, in order to provide client consultation and articulate product value to clients.
+ Identify opportunities to incorporate additional T-System products into the client environment and opportunities for additional client consulting and training that will support workflow efficiency, greater patient accessibility and throughput, and improve patient experience.
**Qualifications** **:**
+ Exceptional interpersonal, consulting skills, verbal and written skills.
+ Collaboration and flexibility to work with internal work teams and external clients, including all levels of personnel is required.
+ Licensed registered nurses with 2+ years of experience in Emergency Medicine (certifications related to emergency nursing preferred; ACLS, TNCC, ENPC, PALS, BLS, SANE), or Nurse Practitioner or Physician's Assistant with 2+ years of experience in Emergency Medicine.
+ Experience as a user of software based ED documentation solutions, preferred. Experience with T-System EV solutions highly desirable.
+ Coding experience desirable.
+ Experience in training delivery. Knowledge of training methodologies and adult learning requirements highly desirable.
+ Must be able to exchange accurate information with clients and co-workers in a clear audible speaking voice and hear normal speech.
+ Self-starting, motivated, hardworking and ability to have a flexible schedule.
+ Basic computer skills are required (Microsoft Outlook, PowerPoint, Word, Excel).
+ Strong organizational skills required. Must be able to manage multiple projects at one time.
+ Must be able to lift at least 50 pounds.
+ Must be able to stand for long periods.
+ Must be able to sit for long periods.
+ Travel up to 75%