Our client in the Lacey Lakeview area has an opening for an experienced dispatcher with some basic accounts receivable knowledge. Must have at least 2 years recent experience as a dispatcher. possess a high school diploma or GED and pass a 7 year criminal history check. Hours are Monday-Friday 8-5 and pay DOE.
As the dispatcher your job duties will include: Receiving incoming service requests from internal and external customers.
Determine the nature of requests, prioritizes requests on a continuing bases to ensure proper and timely responses.
Answers inquires, receive complaints and direct to appropriate staff, analyzes reported problems and determines a resolution.
Direct service technicians daily work.
Review open jobs to assess scheduling and completion.
Prepare, maintain, and communicate daily work schedules.
Oversee securing and delivering parts for Field Service department
Order Filters monthly
Assist Billing Clerk with closing and billing jobs.
Manage all COD accounts to insure payment is received by the company on or before the scheduled work order.
Prepare AR Credits, turn over for processing
Assist with Parts Transfer and PO's
Assist with Warranty Processing/Billing
Research Warranty on units, Install dates
Update Department phone and email list as needed
Perform other related duties as assigned.
Available to work On-call Dispatch during Peak seasons
Must have excellent relationship management skills.
Outstanding phone etiquette.
Conflict resolution, negotiation, and customer service skills are required.
Ability to manage under pressure and with competing priorities.
If interested in applying please go online to Manpower.com to create a profile. For IPhone and Android users you can now apply with your phone just search for the Manpower Group App. Please include an updated resume