The Field Applications Engineer (FAE) HPC position is senior-level role designed to assist with the sales process for Xyratex HPC oriented products into OEM and end user accounts. The successful FAE HPC candidate will provide technical leadership and perform account management by building the customer relationships necessary to successfully integrate Xyratex HPC and Lustre-based solutions into customer, reseller, and OEM framework. This position will work closely with the HPC Sales Managers and Account Managers to ensure these solutions provide a high-growth revenue stream and a profitable business while maintaining customer satisfaction. This position will be actively involved in both pre- and post-sales customer activities related to the HPC marketplace. LOCATION: Cupertino, CA and REMOTE Essential Job functions & Responsibilities: * Meet with OEM and end user customers as part of the sales process to introduce Xyratex HPC and Lustre-based solutions. Work with Account Managers and Sales Managers to prepare and execute sales strategies within end user customer, reseller, and OEM environments. * Manage the OEM and end user HPC customer technical pre-sales process from start to finish including documenting the customer requirements via a Customer Requirements Document (CRD) process, following through with engineering and development groups, and eventually participating in the creation and presentation of a formal SOW. * Provide onsite solution based installation and upgrade services * Drive the ongoing development and qualification of Xyratex products in the HPC space to meet OEM and end user customer requirements. * Orchestrate and participate in implementation teams responsible for successful customer installation, training, turnover, and ongoing support of HPC solutions based upon Xyratex hardware and software, especially for OEM customers. * Work with Xyratex Sustaining Engineering (CPD, Development, and others) to collect information about customer identified issues and concerns, and drive these to resolution on behalf of the OEM and end user HPC customer. * Work closely with all departments within Xyratex to focus on revenue, profit, and customer satisfaction, while acting as the technical expert for HPC within Xyratex. * Build and sustain relationships with OEM and end user customers and partners in the HPC space. * Establish and support cross-functional working relationships inside the business in support of the sales team, using wide latitude to identify creative opportunities. * Provide feedback and input to regional and corporate management representing the cross-functional teams within the organization. * Act independently to determine methods and procedures on new or special assignments * Bachelor''s degree; twelve to fifteen years related experience and/or training; or equivalent combination of technical education and experience * Post-graduate coursework in a related field is highly desirable * Five-seven years of hands-on HPC file system experience, preferably working with Lustre. * Minimum of five years technical pre-sales experience ideally within the storage and/or HPC market * Excellent verbal and written communication skills. * Excellent presentation skills and experience speaking for large groups. * Comprehensive understanding of the HPC marketplace and Lustre file system, including history, major players, and competition. * Knowledge of FC, SAS and SATA architecture; ability to operate protocol analyzers * In depth knowledge and hands on experience with LUSTRE or similar filesystems. * Solid understanding of HPC solutions and architectures. * Comprehensive understanding of storage hardware concepts (e.g. SAN, RAID, SCSI, disk technologies, etc.) * Ability to perform practical engineering assignments applying basic engineering principles to the solution of System Engineering problems * Ability to read, analyze, and interpret technical journals, and engineering specifications * Ability to respond to technical inquiries from co-workers, customers, and vendors in a clear, accurate, and professional manner * Ability to define problems, collect data, establish facts, and develop, prove, and document the conclusions and/or solutions. Manpower is an Equal Opportunity Employer (EOE/AA)
*Title:* Field Applications Engineer - 14-057 / 14-058/ and 14-059
*Job ID:* USA/360080
*Location:* USA-California-Cupertino
*Type:* Permanent
*Postal Code:* 95014
*Industry:* IT