_Are you passionate about Engineering?_
_Grow your career in our Technical Service FST team!_
This is an opportunity to become a member of the world's leading food processing and packaging solutions company. Working closely with their customers and suppliers, they provide safe, innovative and environmentally sound products that each day; meet the needs of hundreds of millions of people in more than 170 countries around the world. With more than 23,000 employees based in over 85 countries, they believe in responsible industry leadership and a sustainable approach to business. Their motto, "PROTECTS WHAT'S GOOD™," reflects their vision to make food safe and available, everywhere.
**THE POSITION:**
There is an opening for an experienced Field Service Technician, within the organization's processing line of business, to fill a rewarding and challenging role that allows freedom with accountability while working directly with their team of Service Technicians, Engineers and customers. The role will include long term and short term assignments, and last minute service calls on the company's processing equipment and components. This position will report in to the Technical Service Department located in Vernon Hills, IL.
The Field Service Technician delivers support to the internal team and customers by providing automation solutions, programming assistance, training and troubleshooting services on the company's proprietary Processing Equipment in the Food, Dairy, Ice Cream and Cheese industries. All components within their Processing systems portfolio requires knowledge in programming variable frequency drives, control valves loops, customer training, system monitoring and production support. Other components include performing calibration activities such as control loops, working with such company components supplied by ABB, Allen Bradley, Siemens, E&H, Danfoss, efector controls.
To be successful in the FST role, one must have an understanding of both application and system functionality.
This position will, at times report to various groups depending on the stage of the installation process. The groups include Project Management, Customer Service and Service Management.
The company provides learning opportunities in technical areas as well as service and sales career growth. This position provides **a strong foundation** and continuing **career opportunity** for many positions within the company including Automation Engineer, Technical Sales Account Manager, Application Manager, Key Account Manager, Process Engineer, Senior Engineer, and Specialist.
**In addition, the company offers:**
+ Opportunities to work in international teams and / or projects
+ Opportunities to apply for positions in other countries for short term or permanent assignments
**KEY RESPONSIBILITIES:**
+ Conduct on-site/off site Operator and Mechanical training for internal and customer personnel
+ Establish and maintain a continuous positive relationship with customers including support and follow-up on customers' concerns and problems
+ Independently document and redline PLC Code, Maintain Issue resolution database
+ Perform troubleshooting and fault finding services on site and by phone
+ Install set up and support through remote support when off site
+ Regular time entry, service reporting and e-mail correspondence via computer
+ Emergency phone support and on demand service for the 24hr. support line on a rotational basis
+ Obtain and maintain key certifications on key components and modules
+ Timely submittal of all travel and expenses for reimbursement with attention to detail, timeliness and accuracy
**Key Elements:**
+ _Electrical knowledge_ - Understand electrical drawings and able to sketch an electrical drawing to communicate with the customer (ex. Draw a circuit with a relay)
+ Experience with _AC/DC electrical_ circuits
+ _Mechanical Understanding_ - fluently work with hand tools including wrenches, screw drivers, sockets, torque wrenches, specialty (machine specific) tools, read and follow manuals and assembly/disassembly instructions
+ _Independent_ - Able to work independently and with teams using mechanical tools
+ _Automation_ - Able to upload, download, read, write, Edit PLC 5000 RSLogix, fluently
+ _Computer Knowledge_ - Microsoft office programs, Outlook (Able to write clearly fluently and create word documents, spreadsheets, power point, connect to internet remotely)
**Preferred Experience**
+ Bachelor's Degree, Technical Degree or Certification in Instrumentation/Electronics/Electrical/Automation Engineering, or 3 Years Experience as an Automation Technician.
+ Understand fluently Ethernet networking, field business systems such as Profibus, ASI, Control Net Device Net etc. Allen Bradley, ABB, Danfoss and or Similar experience working with connecting devices to work simultaneously.
+ Reading, editing and developing automation software including Allen Bradley, Siemens, Rockwell, ABB, In Touch, Wonder ware
+ Understanding maintenance of documentation structure and the current and latest programs with tags
+ Knowledge in SCADA programming, Rockwell or Siemens systems
+ Fluid understanding of high and low voltage controls, using CAT III testing meters
+ Programming variable frequency drives, reading parts manuals, electrical drawings and flow charts
+ Appropriate industry and technical experience includes beer and breweries, ice cream, paper industry, pharmaceutical, bakeries, cheese making, candy, food manufactures, plastics, polymers, textiles, mixing, blending
**Location: USA**
+ The role requires residency within 60 miles of a major metro airport