Just a heads up on some pretty mixed tech support from Canon.
I recently bought a Canon LBP 6300dn mono laser printer for our 5-computer home network, based on some very positive reviews. It is supposed to support OSX 10.8
I spent an hour yesterday trying to install it with no success. It came with a setup guide and installation CD and yet there is not one reference to Mac OSX in either of these.
I downloaded the driver and set up the computer and still couldn't print. I phoned Canon Australia tech support and was walked through some basic steps with no success. The tech sent me a pdf with installation instructions as it has to to be installed as an LPD printer using the IP address. The information was not very helpful.
Phoned back later and spoke to a different person. She told me she would escalate it which amounted to sending me a pdf with almost identical instructions to the ones I was sent earlier. At this point I'm thinking "This shouldn't be this hard but Canon seems to be intent on making life hard for customers."
I phoned again and this time I spoke to someone who knew what he was talking about. He got me to ping the printer to establish that it could be seen on the network — and it was there. But try as he might he couldn't suggest anything that would work — when I printed the document it would spool and then the print box would be empty. The only thing that he could suggest was that I take it to an authorised repairer which I did.
Talk about frustration!