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SDL Language Technologies is a leading global provider of software technologies and solutions in our domain.
We are looking for a focused technology Manager to lead the North American team delivering SDL’s cloud and hosting infrastructure services which underpin our market leading SaaS offerings to a global blue chip audience. Key expectations for this role will be to deliver maximum uptime for the environments, whilst developing a scalable and agile architecture against which agreed roadmaps can be set to meet the on-going priorities for the business. A particular requirement is that the cost of infrastructure scales at lower incremental cost than the business revenue scaling.
Core Responsibilities:
· Maintain a class leading cloud & hosted infrastructure which exceeds SLA expectations.
· Ensure the design and architecture of the hosted infrastructure delivers the correct level of scalability, economics and agility to meet the business needs
· Manage the provisioning of infrastructure capacity to support the needs of the business both on a day to day basis and to support the strategic needs of the business, ensure robust provision of service delivery from the organisation
· Ensure the effective utilisation of cloud environments, private and public such that these services are delivered in the most cost efficient way in line with SDL product strategy
· To collaborate with the application development teams to ensure the robust delivery of new releases, service packs, for the SaaS and customer specific instances to ensure a high level of service excellence. Ensure outstanding project management of change and in particular ensure transition to new model occurs without customer or revenue loss impact
· To also work very closely with customer services, customer support, professional services and other key business stakeholders to ensure service delivery is tracked, correct project change management, escalations etc
· Implement consistent and robust support, service and change processes and documentation in line with the ITIL framework ,ISO 9001/27001, data protection standards
· Manage a team of technical staff with the associated responsibilities of performance management, budget tracking and service delivery
· Ensure there is the requisite DR plans are in place to meet contractual SLA’s as well as internal expectations
· Work with stakeholders to define the correct infrastructure design per application group.
· Ensure compliance to IT security and other policies and procedures whilst at the same time looking to enhance these to support changing internal and external needs
· Work closely with the global procurement director to ensure on going reduction in the non-people cost of infrastructure and define contractual strategies to reduce incremental cost of scaling
Experience and Qualifications:
· Can demonstrate experience in delivering global mission critical hosted platforms (SaaS, IaaS, PaaS).
· Experience in using Public Cloud services and associated toolsets (eg. Rightscale)
· Experience in working with globally distributed teams, both in-house resources and 3rd party partners
· Strong technical background with an appreciation of the full OSI stack from physical to application.
· Is passionate about customer service and right first time principles
· Is able to demonstrate strong planning and co-ordination skills
· Able to prioritise activities based on circumstance and communicate issue, resolution, action with clarity
· Has outstanding leadership, team management, and communications skills
· Recognises the importance of open communication with the business.
Industry: Software
Discipline: IT Project Management
Experience: 11 - 15 Years
Compensation: DOE
Company: SDL Language Technologies