How was the presentation given:
None
Appointment schedule:
0
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Representative’s approach:
0
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Presentation skills:
0
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Knowledge about the product:
0
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Explaining the terms & conditions:
0
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Answering the queries:
0
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How did you reach our Paramedic / collection executive?:
Sales relation executive
Response to your first call:
0
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0
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Well-groomed appearance:
0
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Technical expertise for collection:
0
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Executive’s professional approach:
0
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Did you reach out to our 24/7 customer care toll free number at any time?:
No
Accessibility of our toll free:
0
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0
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Executives knowledge about the product:
0
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Level of patience while listening to you:
0
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Executive’s support in resolving the complaints:
0
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Timely follow-ups/resolution Ease in connecting with the executive:
0
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Did you receive a message once the sample reached the lab?:
NA
Was the sample status updated?:
NA
Were you able to view your sample status on the website?:
NA
Have you received the preservation certificate as committed:
NA
How do you rate the overall service experience with LifeCell?:
1
Average: 1 (1 vote)
How likely is it that you would recommend our services to your friends?:
1
Average: 1 (1 vote)
Do you have any other comment, questions or suggestions?:
Hi,
Sub: CRM: 100303702
This is regarding the mail that I got from Life cell saying the amount is pending after 4 years. I have already written to life cell earlier as well asking clarification why I was not told about any missed payment in year 2011 when payments were set for auto debit from my credit card account. After 5 years I am getting the suspension notice without explaining the reason for 4 year gap. I am being told the amount due without reason why the emi were missed when it was on auto debit on the active card.
It is difficult to get bank statement after 5 years for the card that was closed. So I am finding it extremely difficult to verify that any EMI was missed. I have the receipt issued by the executive attached.
This is bad experience with life cell where the communication is not proper, I have doubts on how reliable lifecell will be in case I need the use cord banking in future.
Please clarify on suspension part immediately. I have also requested for Online account details , to which I have been told it is not there for customers from 2011.
Regards,
Amol Varshney
+91 9550287271
Name:
Amol Varshney
Email ID:
amol.varshney@gmail.com
Phone Number:
9550287271
CRM Number:
100303702
Overall Rating:
20.00
Presentation Rating:
0.00
Collection Rating:
0.00
Customer Service Rating:
0.00