Have you heard about AirAsia’s ASEAN Pass? With its unbelievably cheap fares, aren’t you just itching to log on to their website and book that epic South East Asian backpacking trip? Well, I did, the moment I heard about it. But how do you really book one, and does it come with hidden charges and what-nots? Here’s the gritty truth about AirAsia’s ASEAN Pass.
The AirAsia ASEAN Pass has two modes of booking. The first one, the 10 Credit Pass is priced at Php7,200.00, consumable for thirty days. The second one, the 20 Credit Pass, pegged at Php12,900.00, good for sixty days of continuous traveling. The caveat, you can’t book the same flight path twice (once you’ve done Manila to Kuala Lumpur, you can’t book another Manila to Kuala Lumpur flight; although a Kuala Lumpur to Manila is still possible)
Now, how does it work? AirAsia made it so that, flights around the whole of South East Asia can be booked via credits. Flights less than two hours would cost you 1 credit, while those above would be 2 credits, regardless whether you’re booking an international or domestic flight (complete table of credit fares, 1 Credit, 3 Credits).
Here’s my personal experience in booking the ASEAN Pass.
We plotted our route even before buying a pass by checking the flights available through AirAsia’s booking site. After hours of poring through their bookings, our final flight path looked like this:
Manila 3 Kuala Lumpur 3 Bali 1 Yogyakarta 1 Singapore 1 Phuket 1 Bangkok 1 Yangon 1 Bangkok 1 Chiang Mai (Landtrip) - Vientiane 3 Kuala Lumpur 3 Cebu 1 Manila
It was perfect! We utilized all 20 credits for a two-month backpacking trip! We were ready to purchase our ASEAN Pass! Or so we thought.
The first hurdle was getting a BigShot account. You can’t purchase an ASEAN Pass without one. So I registered, easy enough, but I kept getting a wrong password error when I try to log in. The solution, I reset my password, which seems to work out the system’s kinks.
Next, I logged in to https://aseanpass.airasia.com which took me to this screen:
I clicked to on the Buy AirAsia Asean Pass button and was presented with the next screen:
I changed the amount to Philippine Pesos since the default is Malaysian Ringgit (MYR), clicked on the 20 Credits Pass, chose two passes, then pressed Purchase.
One can actually get Asean Passes for an unlimited number of individuals; you’ll just have to set their details (names, birthdays, etc.) on the next page before you can proceed on booking their itineraries. Be sure you have their correct details and their BigShot accounts (optional, but this would earn them Big Points which they can redeem at AirAsia so better ask them to get one) before you book their first flight else, you can’t change it once you started booking their itineraries.
So, once you got your credits, you start booking your itinerary. And this is where it gets hairy.
First, you click on the Redeem Button.
Then you search for your chosen flights. Here, I set Manila to Kuala Lumpur for April 1, 2015, one way.
A few days before, I called AirAsia Philippines to confirm if they set embargo dates for the ASEAN Passes. No such thing, the agent says. Since April 1 is a holiday in the Philippines, I stood by what the agent told me and searched my flight on a supposed embargo date.
The result: Hold on! Looks like the flights for this date are unavailable or sold out.
Alrighty. I tried the next day. And the next. And the next. And the next. Same message. I tried Manila to Kota Kinabalu, same message. I mean, We’re absolutely fracked. How do we get out of Manila if we can’t book a flight to Malaysia?!
This actually puts ASEAN Pass holders into a tight spot, you won’t know the availability of a particular flight until you’ve actually bought a pass. To be on the safe side, plan your flights on a weekday and non-holidays.
Thinking of a workaround, I remembered AirAsia has a flight from Cebu to Kota Kinabalu. I tried that route even though I know it would change our intended route drastically.
Manila to Cebu. Check! I just made my first booking (which has an additional of Php286.00 worth of taxes and airport fees).
Crossing fingers, I then booked a Cebu to Kota Kinabalu flight. Check! There are seats available! I however encountered an error as I was trying to pay for the additional fees, Card Number does not match your Card Type, please reconfirm your details before proceeding. Come on, I just booked using the same number a few seconds ago!
The real culprit; the amount due, which is Php0.00.
This put me in a quandry. I quickly called up the AirAsia hotline and was asked to screenshot the page so they can escalate the issue. It took them three full days to sort this out, meanwhile, there I was, pulling my hair out each day, hoping that the flights we wanted were still available by the time they sorted out this credit card glitch.
Finally, one morning, as had become my routine, I tried the Cebu to Kota Kinabalu route again. And this time it went through, it didn’t ask me for my credit card details anymore! Finally!
And so I went on a booking spree, using our second alternate route from MNL > CEB > KK.
Everything went smoothly, thank goodness; the routes we planned on were still available! I was able to finish booking three separate AirAsia ASEAN Passes for at least an hour.
Here’s the final route that AirAsia forced us to take (well, since we were unable to secure a MNL > KL flight)
For those planning to get an ASEAN Pass from AirAsia, these tips might just come in handy.
► Pre-plan your route including the dates, and write them down (or better yet, put them on Excel) so you can track how many credits you’re actually spending per flight.
► If you’re coming from Manila, forget about doing the MNL > KL route (3 credits). It’s basically non-existent. Try doing the Clark > KL route (3 credits), or better yet, do the Manila > Cebu > Kota Kinabalu route, which is just 1 credit each. You actually get to save 1 credit using that route.
► Once you bought a Pass, don’t book just yet. Mock book your existing flight routes first on the ASEAN Pass page (not on AirAsia’s booking page), making sure that all of them have flights available on the dates you wanted.
► After you’ve confirmed all the dates and flights you wanted are available (or after you moved them a bit so it can suit AirAsia’s schedule), then you start booking your flight itineraries.
► Booking for an ASEAN Pass is easy if you’re traveling solo. If you have a companion, it’s not a guarantee that both of you would have the same flights as there are no indicators if the flights at the ASEAN Pass page are almost at their limit or if they have many more for that particular date.
► Be ready for the extra fees at the end of each booking. The ASEAN Pass only covers AirAsia’s base fare; it does not cover taxes and airport fees.
► For Philippine domestic flights, one can actually use the ASEAN Pass to have a weekly vacation and be back in Manila during workdays. Check this route I came up with: MNL > CEB > MNL / MNL > PPS > MNL / MNL > BHL > MNL / MNL > DVO > MNL / MNL > KLB > MNL. That’s a total of five roundtrip tickets around Philippines’ top tourist spots for only Php7,200.00! The only problem you’d face here is flight availability.
► There’s a minimum of 14 days advance booking needed prior to flight departure, so you just can’t decide to buy a pass now and fly the next weekend. The pass can be redeemed one year from the time you bought it, but once you redeem it, you must use it for the next 30 days for the 10 credit pass or 60 days for the 20 credit pass.
► List of countries you can visit using the AirAsia Asean Pass: Malaysia, Indonesia, Singapore, Thailand, Brunei, Cambodia, Philippines, Laos, Myanmar and Vietnam.
► And last, but definitely not the least, be sure you have a valid passport. No need for VISA though, as all ASEAN countries can be visited without a VISA for Philippine passport holders.
After you have booked everything, I congratulate you! It takes a lot of patience and planning to make the most of AirAsia’s ASEAN Pass. It may not be for everybody, but it is certainly for people like us who are addicted to traveling.
Some ask, is AirAsia’s ASEAN Pass really worth it? For a grand total of Php17,760.78, I get to fly to Cebu, Malaysia, Indonesia, Myanmar, Thailand and Laos; a total of ten flights for sixty days. Consider this, a flight from Manila to Bali would usually cost you a minimum of Php6,000.00, you tell me if it’s worth it or not.