Province: Victoria
Description:
Regional CI Manager
Job ID #: 42504
Company: Expedia, Inc.
Location: USA – TX – Dallas
Functional Area: Hotel/Hospitality
Employment Type: Full-Time Regular
Education Required: Bachelors
Experience Required: Not Indicated
Relocation Provided: To be determined Use your LinkedIn Profile to help you
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Position Description
Expedia is seeking a Continuous Improvement (CI) Manager to join their GSO
(Global Supply Operations) organization. The CI Regional Manager will drive
continuous improvement throughout GSO processes, help reduce process
variation, align local priorities with customer and agent requirements and
partner with global CI team to implement changes consistently throughout the
network. The CI Manager will also help coach regional frontline management on
CI concepts and techniques, as needed.
Duties and Responsibilities:
• Identify and deliver on opportunities for efficiency change and partner
experience regionally through CI projects, sharing best practices globally
• Analyze key business metrics to understand process variation and conduct
frequent periodic process reviews to address root cause of variation
• Manage regional continuous improvement activity end-to-end ensuring outputs
are effectively transferred to execution
• Audit completed projects to verify sustained impact and partner with
Reporting and Analytics team to validate impact
• Build a culture of continuous improvement via training, communication,
visual management etc.
• Actively manage relationships with regional business leaders to drive site
communication of changes, including project updates and other initiatives
through approved site communication plan.
• Partner with various change agents to introduce change consistently across
the organization
Work Experience and Education Requirements
• Structured process improvement experience utilizing frameworks such as
Kaizen and use of Lean methodology is required
• Ability to lead and manage cross functional projects
• Proven ability to manage key relationships and influence others without
having positional authority by interacting and building rapport with teams of
all levels
• Strong proficiency in MS Office tools and SharePoint is required
• A completed bachelor’s degree is required
• A bachelor’s in engineering, operations or related field is desirable
• Proven experience leading cross functional initiatives to drive process
improvement is required
• Prior certifications in Lean or Six-Sigma is desired; Green Belt highly
desirable (or equivalent Lean)
Key Skills:
• Outstanding facilitation skills, with a proven ability to engage and steer
groups of varying seniority through quality problem solving
• Strong analytical background with the ability to deep dive via data
analysis, identify root cause of issues and develop innovative ideas for
process challenges
Other:
• The role will be located in Dallas, TX
• The role requires up to 20% travel, as needed
About Expedia Inc.
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia brands cover virtually every aspect of researching,
planning, and booking travel, from choosing the best airplane seat, to reading
personal travel reviews of hotels, to planning what to do in a destination
once you arrive.
The Expedia portfolio serves both leisure and business travelers with tastes
and budgets ranging from modest to luxury. Expedia delivers consumer travel
demand from nearly every continent to hundreds of thousands of hotels,
hundreds of airlines, tour operators, car rental companies and destination
services supply partners.
About Lodging Partner Services (LPS)
Expedia® Lodging Partner Services (LPS) connects hotel partners to the world’s
largest travel marketplace, with more than 140 branded sites in 70 countries.
Our network of premier brands provides access to over 53 million monthly
travel shoppers.
As the frontline support organization to Expedia’s lodging supply partners,
our Global Supply Organization (GSO) provides a key role in supplier
satisfaction and has a close working partnership with Expedia account
managers/market managers (we take this seriously; the GSO organization has
around 1300 employees based in approximately 30 countries and is growing).
We are responsible for coordinating across all lodging supply partners for
travel purchased through multiple Expedia brands across the world, including
the websites of Expedia, Inc. and its affiliates. Key GSO functions include
contract loading, settlement/reconciliation, content management (written,
media, ratings), technical support, pre-travel support (, schedule changes,
relocations), training and corporate wide localization.
About Expedia, Inc.
Our mission is to revolutionize travel through the power of technology.
Collectively, the Expedia, Inc. brands cover virtually every aspect of
researching, planning, and booking travel, from choosing the best airplane
seat, to reading personal travel reviews of hotels, to planning what to do in
a destination once you arrive. The Expedia, Inc. portfolio serves both leisure
and business travelers with tastes and budgets ranging from modest to luxury.
Expedia delivers consumer travel demand from nearly every continent to nearly
149,000 hotels and hundreds of airlines, tour operators, car rental companies
and destination services supply partners. Please
visithttp://bit.ly/expediabrandsto lea
more about our travel brands.
This employer participates in E-Verify. The employer will provide the Social
Security Administration (SSA) and, if necessary, the Department of Homeland
Security (DHS) with information from each new employee’s I-9 to confirm work
authorization.
Expedia is committed to creating an inclusive work environment with a diverse
workforce. All qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics, disability, age, or
veteran status.
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