Province: New South Wales
Description:
Customer Service Representative, Exchange (Permanent Part-Time, 20 hours per week) : 00007BLC
Description
Part-Time Opportunity: 20 hours per week
Monday Friday: 11am 3pm or 12pm- 4pm
Some careers have more impact than others.
If youre looking for a career where you can make a real impression, join HSBC and discover how valued youll be.
Sales, Distribution and Business Development plays a vital role in meeting customer needs by offering the right products through the right channels to the right customer segments, thereby maximising value and business revenue. Responsible for achieving sales and revenue objectives and implementing distribution strategy, the team drives the delivery of market leading retail customer experiences.
We are currently seeking an ambitious individual to join this team in the role of Customer Service Representative in our Exchange Branch.
Your main responsibilities will include:
Providing account services to customers by receiving deposits and loan payments; cashing checks; issuing savings withdrawals; selling bank cheques
Controlling cash and negotiable items in adherence to branch cash control and security requirements.
Reconciling cash drawer by proving cash transactions; counting and packaging currency and coins; reconciling other transactions; turning in excess cash; maintaining supply of cash and currency.
*
Promoting cross-selling opportunities by referring business to appropriate team members.
Answering inquiries and providing superior customer service
Informing customers of new services and product promotions and ascertaining financial needs
Adhering to HSBC compliance standards.
Qualifications
To be successful in this role, you will need:
Minimum Higher School Certificate or equivalent certification/education.
A minimum of 6 months face to face customer service experience in retail/ hospitality/financial services industry preferred
General mathematical skills
Previous cash handling experience.
Excellent communication skills and interpersonal skills.
Ability to work effectively in a team environment.
Customer need focus and strong passion for delivering first-class customer service.
High attention to detail and a proven ability to prioritise workloads.
Youll achieve more when you join HSBC.
http://www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website. Issued by The Hong Kong and Shanghai Banking Corporation Limited.
Job Field
: Retail / Branch Banking
Primary Location
: Asia Pacific-Australia-New South Wales-Sydney
Schedule
: Part-time
Shift
: Day Job
Type of Vacancy : Country vacancy
Job Posting
: 29-Mar-2016, 23:11:20
Unposting Date
: 11-Apr-2016, 07:29:00
APPLY NOW