Province: Victoria
Description:
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POSITION:
Senior Manager, Supported Accommodation and Justice Services
REPORTS TO:
Director Homelessness and Justice
LOCATED:
South Melbourne
DATE:
April 2016
ORGANISATIONAL ENVIRONMENT
Melbourne City mission (MCM) is a leader and innovator in the provision of services to the
community. Established in 1854, MCM is a non-denominational organisation that provides
assistance to thousands of Victorian people and communities experiencing disadvantage.
As a service provider
MCMs
work is focussed on providing a hand up not a hand out,
supporting people to take charge of their own lives and participate fully in community life.
MCMs
service profile includes: Children, Youth, Adult and Family; Disability; Employment,
Education and Training; Homelessness; Justice; and Palliative Care.
As a social change agent MCM advocates for social policy change and works across all
sectors in seeking to achieve sustainable outcomes for communities experiencing
disadvantage.
JOB CONTEXT
This role sits within the Homelessness and Justice Division and plays a key role in supporting
the daily operations of the youth accommodation and support services, the Homelessness
and Justice division consists of 3 conceptual domains:
Intensive Youth Support
Supported Accommodation and Justice
Youth and Family Homelessness Services
Leading the Supported Accommodation and Justice domain, the Senior Manager plays a key
role in providing the strategic leadership of the
portfolios suite of
services, which include;
Foyer Plus
Community Integrated Accommodation Options (Lead Tenant – Out of Home care)
Young Womens Crisis Service
Justice Services
4 Youth refuges
Ensuring the delivery of highest quality services to clients, the Senior Manager provides direct
support and supervision to two Operations Manager positions.
JOB PURPOSE
To provide exceptional leadership that ensures strategic outcomes and quality services to
MCMs
Youth Support and Justice Services.
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JOB OBJECTIVES
Ensure the provision of high quality, strategic services to young people who are
experiencing homelessness or are at risk of becoming homeless.
Ensure the provision of high quality, strategic services to people in prison and their
families.
Represent MCM in senior sector leadership positions and forums
Provide leadership, support to the team and regular supervision to Operations
Managers
Develop a yearly workplan for the portfolio that achieves high quality client outcomes
and strategic development of programs and policies
Lead the development and provision of operational policy and program advice on
youth homelessness and justice related issues
Develop and monitor monthly budgets reports and yearly budget build
Work in collaboration with other MCM Managers
Work with, and develop relationships with, external services
Actively engage, report, advocate and partner with service providers and government
departments
KEY RELATIONSHIPS AND DELEGATIONS, AUTHORITIES
Accountability
The position is accountable to Director Homelessness and Justice.
Internal
Relationships
This position has relationships with staff from a range of Melbourne City
Mission program areas that include:
Staff from the H& J Division Team
Staff from
MCMs shared services teams (HR, OD, Property, ITC etc)
Senior Management team across MCM
MCM Government Liaison Manager
MCMs fundraising and communications team.
External
Relationships
The Senior Manager will actively liaise and network with a number of
external service providers, organisations and stakeholders within the
community, with the view to providing the most appropriate and effective
services and supports to the people they support. These include but are
not limited to:
Department of Health and Human Services
Corrections Victoria
GEO
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KEY SELECTION CRITERIA
Essential:
Tertiary qualifications in social work, youth work, welfare studies or related fields, with a
preference to additional management qualifications
Demonstrated extensive experience in working with people who are at risk of or
experiencing homelessness and/or involved in the justice system
Extensive experience in senior management and leadership roles within the community
services or related fields
Demonstration of comprehensive knowledge, understanding of current issues and trends
in the Youth Homelessness and Justice sectors, as well as Out of Home Care; and the
ability to apply that knowledge to leading a service portfolio
Demonstrated extensive experience and sound understanding of team development and
leading teams to achieve exceptional outcomes
Ability to understand and lead the implementation the policies, procedures and directions
of funding bodies
Excellent communication and problem solving skills encompassing interpersonal verbal,
written and IT skills.
An understanding of current government reform and policy, and demonstrated ability to
participate effectively in sector reforms
Current Victorian Drivers Licence
Current Victorian Working with Children Check
MELBOURNE CITY MISSION CAPABILITIES
In addition to the Key Selection Criteria, applicants should be able to demonstrate the
following attributes:
Quality, safety and risk
management are paramount
Play by the rules
you make no compromises when it
comes to quality, safety and risk management.
Clients are at the centre of
everything you do
You help clients reach their goals and get the best
possible outcomes by working in partnership. Youre
always on the lookout for opportunities for improvement.
You help make Melbourne City
Mission a great place to work
You build and maintain relationships with all your
colleagues and clients. Youre a team player; you actively
participate in an encouraging and supportive work
environment.
You achieve results
Youre focused on what you need to do and you deliver.
You raise the bar
You embrace a culture of learning, growth and
development.
Communication is key
Youre clear, know your audience and use a variety of
methods to share information.
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TERMS AND CONDITIONS OF EMPLOYMENT
Salary:
Within Salary Band 5 under
MCMs
remuneration structure
Hours:
76 Hours per fortnight
Undertake on call duties as per roster
Conditions:
Access to salary packaging, arrangements and flexible work/life balance
arrangements
Access to pool vehicles for work related work travel
Tenure:
fixed term 9 month contract
Location:
Based at South Melbourne, with service sites in North Fitzroy, Sunshine,
Footscray, Collingwood, South Melbourne
Appointment to this position is subject to the satisfactory completion of a Police check
and current working with childrens check
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