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Senior Customer Solutions Analyst – Full time Brisbane or Adelaide or Melbourne
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There are currently 42 jobs listed by Bupa
Employer Detail
Senior Customer Solutions Analyst – Full time Brisbane or Adelaide or Melbourne
Bupa
Job Description:
Senior Customer Solutions Analyst – Full time Brisbane or Adelaide or Melbourne
Apply now Job no: 498773
Work type: Permanent
Location: QLD – Brisbane Metro
Categories: Administration, Finance, Customer Experience
About Bupa
Bupa is extraordinary. We are a world leading healthcare group and our businesses serve over 14 million customers in more than 190 countries. At Bupa, we exist to help people live longer, happier and healthier lives, and everything we do is for the health of our members.
The role
The primary purpose of the role is to collect, analyse, assess and report on complaint trends and insights to drive business improvement which enhances the customer experience. The role will engage broadly across the organisation to embed complaint and service insights and identify systemic issues that impact our customer’s experience.
The role will also develop high quality, informative and influential presentations that support effective decision making by Senior Managers to support Bupa Australia to achieve its strategic and business objectives and support a cultural shift toward customer centricity.
Your background
Skills and experience:-
Proven ability to develop a database with structured and unstructured data
Highly developed technical skills Excel, Powerpoint, SAS, PL/SQL Tableau etc
Creation and delivery of compelling stories based on insights and trends
Strong verbal and written communication skills
Experience in presenting to stakeholders
Strong investigative and research skills with a focus on attention to detail
Understanding of Health Insurance industry
Detailed knowledge and application of Bupa policies, standards and processes
A strong commitment and a desire to satisfy customer needs and complaints through providing a solution that balances the needs of the customer and the business.
Ability to work in a constantly changing environment
Privacy/confidentiality issues being discreet and sensitive to information
Bupa believes in hiring the best talent in the market. We are known for our vibrant, high performing and incredibly rewarding workplace, and we take pride in creating exceptional and meaningful work experiences, encouraging innovation, delivering award winning benefits to our employees and being involved with our communities.
We invite you to discover what makes Bupa a place where talented people find inspiring personal and professional opportunities and rewards. For further company information please visit http://www.bupa.com.au
Find the purpose in your career!
Qualifications/Skills:
Contact Email:
Salary Information:
Posted Date:05/04/2016
Location: Melbourne, Victoria, Australia
Category: Administration & Reception / Data Entry / Word Processing
Call Centre & Customer Service / Customer Service
Consulting / Management Consulting
Insurance & Superannuation / Customer Service / Call Centre
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Bupa job Administration & Reception Jobs Data Entry / Word Processing Jobs Melbourne, Victoria, Australia 2016-05-04 00:00:00 Senior Customer Solutions Analyst – Full time Brisbane or Adelaide or Melbourne
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