Province: Victoria
Description:
Pre-Sales Engineer
Sales | Melbourne, Australia
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Why join our team?
Paid time off for community volunteering
SaaS based Market Research software
Growing international company
We are seeking an experienced, lifelong learner Pre-Sales Engineer to partner with our Sales Directors in a presales role, showcasing ResponseTek’s product and solutions. The successful candidate will be assisting with proposals and SOWs, setting up demonstrations, explaining features and benefits to customers and designing solutions to meet specific customer needs.
We are open to both Melbourne and Sydney based candidates.
Responsibilities:
Provide functional and technical sales support for accounts in assigned territory
Perform technical presentations for prospects, partners and customers
Play a pivotal role the in creation and presentation of RFI and RFP proposals and SOWs to the customer
Liaise closely with the Client Services team at ResponseTek, helping to ensure consistency between that which is sold and that which is delivered
Provide key input and guidance to Product Management and Sales with the aim of developing a world-class demonstration system
Gather and disseminate key competitive information within the sales organization
Requirements:
5 years experience as a Pre-Sales Engineer with a software applications company, ideally in cloud computing
10 years overall business experience
Excellent interpersonal skills including a passion to create win-win situations for clients, partners and ResponseTek
Excellent written and verbal communication, listening, negotiation and presentation skills
Demonstrated technical knowledge and consultative skills
BS/BA or equivalent degree is required
Proficiency in MS Word, Excel and PowerPoint, coupled with the ability to write high quality proposals and SOWs
Willingness to travel both nationally and internationally when required
About the individual:
A team player
Demonstrated combination of creative, technical and analytical skills that have provided innovative and flexible solutions for prior customers
Goal oriented, with a proven history of meeting or exceeding professional and personal goals
Ability to thrive in a challenging, demanding and rapidly changing environment without close supervision
Ability to build trust with others and demonstrate high level of professionalism and integrity
Ability to create and maintain an effective and collaborative team environment where you add value as a team member and assume a leadership role on the team
Preferred Additional Experience:
In-depth knowledge and strong operating experience in the field of Customer Experience Management, Market Research, CRM or a related environment
Conversant with the enterprise software system (on site or SaaS), either as a consultant, technician or as an active user of the system
Competitive knowledge regarding the customer experience industry, including solution, technology and product offerings
Previous experience in program or client management role
Basic knowledge of Html and Microsoft .Net
ResponseTek:
ResponseTek is the leader in enterprise customer experience management software solutions. World market leaders in finance, telecommunications and retail including 14 of the worlds top telcos, and Bloombergs top ranked bank trust ResponseTek to drive millions of customer interactions every week. The ResponseTek Listening Platform eliminates silos of information by integrating customer experience data and reporting throughout the entire organization to improve customer satisfaction. Founded in 1999, ResponseTek is headquartered in Vancouver, Canada and operates in over 30 countries throughout North America, Europe and Asia Pacific.
Our Awards:
2016 Customer Product of the Year Award by TMCnet
2015 Temkin Group CX Vendor Excellence Award
2015 annual Ready to Rocket ICT list
2015 Profit 500 list for fastest-growing companies in Canada
Deloitte’s 2015 Technology Fast 500 list for fastest-growing technology companies in North America
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