Province: New South Wales
Description:
SAP SUPPORT ANALYST, SYDNEY CBD
GrainCorp is a leading international agribusiness and food-ingredients processor, with a diverse range of operations that span four continents and supply customers in over 30 countries. Our offering of grain storage, handling, marketing and malt & oilseeds processing operations help our valued customers meet the demands of a rapidly growing global population.
At GrainCorp, our people are the heart of everything we do. We’re committed to enhancing our high performing team by developing a skilled workforce and encouraging diversity of both people and thinking. It’s great for you, and it’s great for our customers.
TOGETHER WE GO PLACES.
YOUR CHALLENGE
We are currently seeking an SAP Support Analyst to join our Marketing Business Services team within our commodity trading business unit. Based in our Sydney head office, this role is responsible for supporting our SAP FICO users within a global operating model. You will resolve level 1 & 2 service requests within an ITIL context and conduct root cause analysis for SAP ERP application and operating environment issues. You will collaborate with the external support team to escalate support issues and for the implementation of change requests within the integrated Marketing environment.
Conducting system health-checks is an important element of the role and you will also manage application data and user administration. You will provide high quality documentation and other artefacts that are compliant with the ASAP methodology.
SKILLS AND EXPERIENCE
ESSENTIAL: – Bachelor’s Degree or equivalent experience developed in a business environment – Strong SAP financials background (FI / CO / AA / IM / PS) – ECC6 – Experience with New General Ledger – Hand’s on experience with SAP methodologies such as ASAP – Experience with service management processes such as incident, change and release management – Ability to do effective root cause analysis and recommend appropriate resolution – Excellent communication skills with ability to communicate to both a technical and non-technical audience – Excellent analytical and problem solving skills – Ability and interest in cross training in other system administration roles such as BizTalk, CTRM support – Ability to train End Users on an Ad-Hoc basis – Must be flexible – some requirement for weekend work during large upgrades
DESIRABLE: – Previous experience in an agri-business – Industry background in financial accounting – Experience using data refresh tools, specifically Attunity Gold Client – SAP certification – Exposure to Planning / Budgeting & other forecasting tools such as COGNOS TM1 – Experience in external system interface via Idoc / Idoc Management – Experience with solution manager
TOGETHER WE ARE SAFER
Safety is a core value at GrainCorp, we are committed to a ‘zero harm’ environment and we act consciously every day to keep ourselves and our teams safe.
GrainCorp is committed to improving employment opportunities for Aboriginal and Torres Strait Islander peoples and welcomes applications from Aboriginal and Torres Strait Islander people.
Applications must be submitted online at careers.graincorp.com.au or click apply now
For enquiries only, please contact the GrainCorp Recruitment Team on 02 9266 9456
APPLY NOW