Province: New South Wales
Description:
Sr. Corporate Travel Consultant
Job ID #: 41660
Company: Egencia
Location: AUSTRALIA – Sydney
Functional Area: Customer Service and Call Center
Employment Type: Full-Time Regular
Education Required: Bachelors
Experience Required: 5-7 Years
Relocation Provided: No Use your LinkedIn Profile to help you apply faster!
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Position Description
Egencia is Expedia’s corporate travel arm and well-known for its outstanding
customer service and state of the art proprietary online & mobile technology
solutions. Egencia makes business travel better by making it more connected
and complete. Egencia puts travellers at the heart of business travel,
continuously supporting them with solutions that are engaging and effective.
Driven by consumer insights and technology investments from our parent company
Expedia, we connect the things travellers need – content, technology, service
and reporting – in one place.
As part of our ongoing commitment to recruit the best talent for Egencia, we
are currently seeking a new Senior Corporate Travel Consultant to join our
exceptional Operations team in our Sydney office.
Position Overview
The Senior Corporate Travel Consultant is accountable for completing all
aspects of the clients’ travel requirements on time, to their cost
specification and to meet or exceed their expectations of a quality service in
order to assist the Company retain existing client base and potentially win
new business through referrals based on the Travel Consultant’s service levels
of excellence.
Position Responsibilities
* Handle inbound and outbound calls consistently meeting and maintaining Department standards and goals ( ATT, ACW, and Quality).
* Ability to provide professional advice and accurate information to customers regarding the booking interface, booking challenges, and changes/cancellations to existing reservations.
* Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
* Responding to client enquires via email with a professional manner.
* Use proper documentation for each call and email, and provide priority wait-listing, preferred seat selection, and upgrade management as needed.
* Handling complex itineraries, research and solve problems related to reservations.
* Make recommendations to clients, including efficient and alte
ate routes, lowest available fares, booking class, exchange rates and travel
products and services.
* Consistently provide the highest level of customer service and professionalism.
Required Skills & Experience
* Minimum 5 years industry experience.
* Experience with one or more GDS systems and online booking platforms.
* Ability to read, define and apply Inte
ational tariff, fare rules, taxes, hub utilisation and explicit knowledge and
application of Inte
ational airline contracts.
* Ability to assist in all aspects of arranging and booking travel including air, rail, hotel, car, and alte
ate ground transportation, including strong aptitude and understanding for
booking highly complex multiple leg inte
ational itineraries.
* Traveller-focused with the ability to work effectively and professionally with inte
al and exte
al travellers.
* Strong problem solving skills/ability to empathize with customer.
About Egencia
Launched in 2002 as Expedia Corporate Travel, Egencia has become the fifth
largest travel management company in the world because of our commitment to
delivering a higher standard of corporate travel service and innovative
technology. Our success is directly attributed to our customers’ ability to
move their businesses ahead, through their valued relationships with our
company and more importantly, with our people.
Lead by an experienced, forward-thinking management team, Egencia has
continued to expand its offering of intuitive on-line tools and comprehensive
agency services while maintaining its reputation for superior customer
service.
With global operations and plans for further expansion in Europe and Asia-
Pacific, Egencia is ready to meet your company’s travel needs anywhere and at
any time, with the consistent level of superior service your employees
deserve.
As a division of Expedia, Inc., the world’s No. 1 online travel. Egencia
enjoys strong financial backing and a corporate commitment to support the
continued growth of its global operations.
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