Province: Australian Capital Territory
Description:
Position Description
MARYMEAD IS A NON-SMOKING ENVIRONMENT Last updated March 2015
V2
Program:
Contact Program
Position:
Contact Supervisor
Classification:
Dependent upon skill level
Status:
Casual
Responsible to:
Program Manager
Location:
Canberra
Position Overview
Two contact programs exist for the purposes of facilitating contact between children and their non-
residential parent. Supervised contact or changeover can be directed by a Court either as a result of a child
protection intervention or following the separation of parents.
Duties
Under regular direction, undertake a range of functions which are clearly defined by regular routines,
methods, standards and procedures. Achieve clearly defined outcomes. May be responsible for a minor
function and/or contribute specific knowledge and/or skills to the work of the organisation. May be
required to assist senior workers with specific projects.
Essential
Commitment to working in a respectful way with children and families who may be experiencing stress
due to child/parent separation;
Knowledge of child development;
Senior first aid certificate;
Effective skills in the management of behaviour in children and adolescents;
Familiarity with the indicators of child abuse and a willingness to work within a legislated child
protection framework;
Interpersonal and communication skills, in particular a flexible and sound approach to problem solving;
Ability to work with minimal supervision and to use initiative in responding to unexpected situations,
Unrestricted drivers licence.
Desired
Sound organisational skills; and
Appropriate on the job training and relevant experience.
Program Responsibilities
Work co-operatively with other team members;
Implement overall contact plans and strategies as approved by the program Manager and in
accordance with Court Orders;
Willingness to identify own strengths and challenges;
Reliability
motivation, inclusiveness / involvement (internal & external), commitment, display
willingness to assist others, share knowledge;
Accurately report and address all quality issues, reporting all requirements completed and report
all WHS, incidents;
Attendance at team meetings participate as a team member, communicate openly;
Develop and maintain occupational skills through participation in individual and
supervision/consultation, attendance at relevant staff meetings and training, and through reading;
Willingness to travel;
Observe protocols to ensure safety of children, adult clients and staff members;
Well-developed computer skills; and
Assist with duties of other Marymead staff and undertake other relevant duties as requested.
.
Position Description
MARYMEAD IS A NON-SMOKING ENVIRONMENT Last updated March 2015
V2
Administrative Responsibilities
Maintain up to date and comprehensive records and statistics, complete data collection forms and
write up and file reports of visits as required;
Understanding the requirements of the program policy and procedures and following;
Help to clean and maintain toys and equipment and a clean, safe and friendly environment for visiting
children and families;
Observe WHS and report all WHS incidents ensure Workplace Gender Equality Act principles are
ob
served and be familiar with Marymeads Industrial Democracy Principles; and
Reasonable duties as directed.
Key Relationships
Demonstrates trust and integrity, models personal and professional ethics;
Collaborative working relationships with the team, families, external agencies and the young people in
the program;
Sensitive to wants and needs of colleagues and to developing good interpersonal/professional
relationships, encourages and contributes to the
development of others.
Client Responsibilities
Provide transport for children to and from Marymead for a contact visit, in a Marymead vehicle, where
required;
Facilitate safe and enjoyable contact for children and their families. This may require using strategies of
modelling, good inter-personal communication, or personal and practical assistance as appropriate;
Demonstrates good judgement, effective decision making;
Demonstrate initiative, innovativeness and agility;
Assist visiting parents to remain focused on their child and engage in appropriate interaction with their
child during the visit. This requires a good understanding of child development and age appropriate
play, communication etc;
Ensure that there are toys, equipment and activities suited to particular children and their families;
Prepare a written observational report of contact visits, as required;
Report any critical incidents to the Program Manager; and
Interact with parents in a respectful, non-judgemental manner at all times.
Staff Responsibilities
Assist with on-the-job training and ongoing guidance to new staff and students.
SELECTION CRITERIA
Qualifications
Relevant experience; and
Senior first aid certificate;
(at own expense)
Certificate/Diploma in child care or welfare studies or a related discipline an advantage
.
Conditions:
Satisfactory Police check and to be maintained;
Child Protection Records Check (CPR)
Working with Vulnerable People check (WWVP
) (at own expense)
and to be maintained;
Meet all requirements necessary to work in Australia;
Probation period is 3 months with extension for a further 3 months if required;
Current unrestricted drivers licence; and
Appointment is subject to on-going funding.
.
Position Description
MARYMEAD IS A NON-SMOKING ENVIRONMENT Last updated March 2015
V2
How you will be measured in your role:
In accordance with Marymead’s Annual Appraisal Documentation you and your manager will
review your job performance annually. This review will be completed in relation to your position
description and the delivery of your KPI’s (Key Performance Indicators). The KPIs are weighted and
will be reflected in annual appraisal documentation. The responsibilities, duties and KPI’s for your
role are defined under Marymead’s Strategic Outcomes, as listed below:
1.
Our Clients
: Our practices deliver positive client outcomes.
2.
Our People
: Staff and volunteers are valued and effective.
3.
Our Culture
: Reflects our values.
4.
Our Relationships:
Are positive and reciprocal.
5.
Our Income:
Streams are diversified.
6.
Our Assets:
Are managed effectively and used efficiently.
A summary of the responsibilities, duties and KPI’S for the role are included in the table below.
Strategic
Outcomes
Individual KPI’S / Key Performance Measures
Our Clients
a.
Complete all daily reports and serious incident reports as
required,
b.
Participate in supported contact visits,
c.
Develop a positive approach in interactions with client visits,
using strategies of teaching, communication, personal and
practical assistance as appropriate,
d.
CARE, adherence to framework.
Our People
a.
Participate in at least 80% of supervision sessions,
b.
Attend at least 80% of program and organisational meetings as
required,
c.
Attend at least 3 training opportunities per annum,
d.
Actively contribute positively to your team and to all staff.
Our Culture
a.
100% adherence to policies and procedures,
b.
Report all WHS incident/ accident, hazards identification.
Our
Relationships
a.
Demonstrate personal and professional ethics,
a.
Trust and integrity,
b.
Respectful communications.
b.
Contribute to and encourages supportive professional peer
practice.
Our Income
a.
Awareness of the delegation levels within the organisation.
Our Assets
b.
Managing timelines to achieve effective outcomes.
a.
Time management.
.
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