Province: Victoria
Description:
Business Analyst Job in Melbourne 3000, Victoria Australia
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Business Analyst
Date Posted
19/11/2015
Category
Other
Location
Melbourne, VIC 3000
Job Type
Full Time, Permanent
Job code: 27152375
Job Description
Group GSOA Business Analyst (USP)
Dimension Data is simply a great place to work. We are a global leader in the provision and management of specialist IT infrastructure services and solutions. At Dimension Data, we have identified five major reasons why our people want to work for us:
They get rewarded for their efforts
They have the opportunity to work with brilliant people
They form part of a global footprint
There are opportunities to grow their careers
They are part of the Green technology revolution.
To help us achieve our business goals, we are looking for a Business Analyst to join our organisation.
With a global presence and a proven success rate of delivering technology solutions to support our client’s business, we need to employ top business and IT talent. This is where our business analysts come into their own by translating the business needs of our; clients, product managers, and delivery teams into technical solutions, which help business function more effectively.
As a Business Analyst at Dimension Data, your key function is the proactive development and deployment of new/enhanced services and platforms, covering all the functional aspects from service definition through to build and deployment, and the reactive day to day operational support of our services business
What we will expect you to do:
You will perform the following activities, in the role of Business Analyst or Functional Lead (as assigned from time to time):
You will participate in projects (as assigned), take responsibility and accountability for the following deliverables, in particular but not limited to and dependant on the scope of the project:
Provide an end-user perspective into the way the functionality should be delivered
Work with User Experience experts to help deliver exceptional client experiences
Identify and document operational gaps
Translate the business requirements into documented Functional Requirements
Provide input into the business requirements and technical specifications
Review and validate the prototyping done by our development teams
Work with the business and Services Operations team to define processes, procedures and work instructions, and if required, prepare the necessary documentation
Document user guides and templates for service deployment
Document test cases and participate in system and user testing
Adhere to and follow the Global Services Development & Support processes
Provide support to team members and end-users on functionality of systems used within Dimension Data which are covered by the mandate of Global Information Services
Participate and actively be involved in the Global Services Development and Support processes, in particular, but not limited to:
Change Management – supporting end users in developing business requirements, validating enhancement requests, documenting Functional Specifications including test cases and logging Change Requests
Release Management supporting the development and deployment cycle by performing Functional Testing including creating and/or editing System documentation and the Deployment process including User Acceptance Testing, Implementation and Post Production support
Support validating bug fixes are documented correctly and are included and managed through the Release Management cycle (including Patch Process)
Training preparing and delivering system and functional training to team members and end users
On call provide after hours on-call support on a rotational basis
Actively participate in any assigned tasks and/or projects and meet agreed timeframes
Work as part of the team to meet the success criteria set for operational support and/or projects
Communicate and escalate if any issues arise or deliverables cannot be met and request assistance, if required, to ensure deliverables are met
Communicate regularly and proactively with your manager, team members and communities within Dimension Data
Support and work towards Dimension Data meeting its strategies (as defined from time to time)
Undertake, as requested by your manager, general tasks which are required to meet the objectives of Global Services and Dimension Data
But most of all, we need you to act as the bridge between business and IT. In order to achieve this you will need to analyse our client’s business systems, identify options for improvement, and deliver the proposed solutions.
Heres what we are looking for in candidates for this job:
Key requirements:
Experience as a business analyst – between 3 to 5 years
A relevant diploma or degree
A background as a system administrator or developer would be advantageous
Extensive experience in and with all operational aspects of a Services business, preferably with a Systems Integrator
Very good analytical skills with the ability to convert business requirements into operational deliverables (functional requirements) to meet business objectives
Experience in the process of developing and implementing new services and systems
Experience in the process of developing and implementing web or native mobile applications
Excellent documentation skills, in particular, functional requirements, test cases, system user documentation, processes and procedures, and presentations
Understanding of and experience with ITIL (IT Infrastructure Library)
Very good communication (verbal and written in English) and interpersonal skills
Good coordination and task management skills with an ability to encourage and motivate others to achieve objectives
Understanding of project management processes and methodologies
Experiencing in coordinating and managing tasks, and small projects
Very good working knowledge of Microsoft Exchange, Word, Excel Project, PowerPoint and Visio
Understanding of system generally used in a services organisation e.g. ServiceNow, Siebel, Remedy, SAP, EMS would be advantageous
Understanding of systems/frameworks used to build/support HTML5 and JavaScript based applications
Past experience with implemention/development of self-service catalogues would be advantageuos
Key abilities required:
Demonstration of Dimension Datas core values of Proactivity, Teamwork, Professional Excellence, Personal Commitment and Multi-Cultural Strength
Strong client focus showing empathy, understanding and readiness to get the job done to their satisfaction
High level of initiative, accountability, attention to detail and ability to follow processes
Self-motivated, ability to work un-supervised as well as being able to work as part of a team in a global and sometimes pressured environment
Ability to learn new solutions, services and technologies through self-study (on the job and externally)
Proactive, flexible attitude to work with a willingness to constantly review and improve skills
Must be able and willing to travel locally and internationally, dependant on operational and project requirements
Non-negotiable for us:
We need you to have a broad understanding of business practice and processes, and if your focus is system analysis, you need to be an expert in the specific technology field that you are analysing
Willingness to travel abroad, work with different cultures, have flexible working hours based on the need to work with varying geographies and timezones
Finally, we care about our clients, our colleagues and the environment and we want you to do the same
If you are up for the challenge and someone who can think outside the box apply today!
Primary Location
: AUS-AU-VIC-Melbourne
Recruiter
: Kim Spanellis
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