Province: Victoria
Description:
Employment Information Kit
Change Manager
About this Information Kit
Thank you for your interest in employment with EastLink.
This Employment Information Kit provides you with the relevant information you need about this opportunity to help
you decide whether to for this position.
Outlined in this document are details about EastLink, information about the recruitment department and position,
the selection process and information on how to prepare your application.
You are encouraged to read this information carefully in order to develop an understanding of the requirements.
You should assess yourself against the key selection criteria before deciding to for the position and prepare
an application according to the guidelines outlined in this information kit.
Recruiter Contact Details
Telephone enquiries for this position can be directed to Rebecca Tantuccio on 9955 1700.
Unless otherwise stated, correspondence in relation to this position should be forwarded to:-
Human Resources
EastLink
2 Hillcrest Avenue
(PO Box 804)
Ringwood Victoria 3134
Candidate applications can be submitted via email in Microsoft Word or PDF format to recruitment@connecteast.com.au
About EastLink
ConnectEast is the owner and operator of EastLink, Melbournes second fully-electronictollway and, since its opening in June 2008, already one of the busiest roads in Victoria.
EastLink comprises about 39km of freeway-standard road and connects theEastern Freeway in Melbournes eastto the Frankston Freeway in the south. EastLink also includes the Ringwood Bypass and Dandenong Bypass as untolled additions to the state road network.
EastLink was delivered by ConnectEast under the Victorian Governments Partnerships Victoria framework with a construction cost of Au$2.5 billion.
The motorway saves drivers valuable time and provides the fast-growingeastern and southern regions of Melbourne with a more efficient and accessible transport network, as well as a 35km shared bicycle and walking path for local residents, wetlands and revegetation of open space areas and parkland.
Currently EastLink employs more than 200 people in a range of highly specialised operational and support roles
across the organisation including:
Asset and Road Management
Operations
Information Technology
Legal
Corporate Affairs
Human Resources
Customer Service
Marketing
Finance
Risk, Safety & Internal Audit
With the lowest private tolls in Australia, EastLink is committed to providing Victorians in Melbournes rapidly growing eastern and south-eastern suburbs with an affordable travel option, supported by high quality and friendlycustomer service.
Our Values and Behaviours
Custodianship We protect
We manage and operate EastLink for the long term
and enhance our assets and
Wework efficiently, but we dont take short cuts
the environments in which we
We care for our environment
operate, recognising the
We involve ourselves as a responsible member of the surrounding community
interests of our stakeholders
One team We encourage and
We work together, encourage each other and share knowledge and ideas
share ideas across the
We communicate openly, honestly and treat each other with respect
organisation and with others.
We consider the whole of business when making decisions and avoid silo thinking
We turn what we learn into
We challenge ourselves and others around us
smarter ways of working
We take responsibility for our own safety and encourage others to do the same
Safety We look after each
We implement the appropriate measures to do each job safely
other and everyone on
We proactively report unsafe working conditions, work practices or behaviours
EastLink
We provide motorists with a safe and positive experience that encourages them to
use and recommend EastLink
Accountability We
We accept responsibility for our decisions and actions
communicate openly and
We deliver on the commitments we make
deliver on our commitments
We conduct our business ethically and lawfully
and earn the same in return
We consider and actively manage risk in all we do
About the Position
The Department
EastLink has been operating successfully as a toll road since July 2008. In 2014 the company embarked on a significant project to replace its back office tolling system. This project the BOSS project (Back Office System Strategy) will see the existing SAP based system replaced by a new system designed to EastLinks requirements by the Spanish company SICE. The new back office will come with a completely new user interface and will change the way the business works. The primary purpose of the BOSS Change Manager is to define and drive the change and transition activities associated with the implementation of this new back office. Specifically to create and execute plans covering Stakeholder Management, Project Communications, Organisational Change and Transition to operations. The success of the Change Manager role will be dependent on the quality of and outcomes achieved through these plans.
Role Responsibilities
Key tasks of the Change Manager role include but are not limited to:
Stakeholder management
Working with the BOSS Project Manager and Steering Committee to draft and release relevant
communications to, and regularly meet with the principal stakeholders within the company.
Project Communications
Working with the BOSS Project Manager and Steering Committee to draft and release relevant
communications to the company, to our investors, other toll road operators and VicRoads.
Job redesign
Job discovery and assessment to understand what people do, why they do it, the tools and mechanisms they use and the business outcomes they achieve.
Job refactoring based on the outcome of the above, to understand how BIS is to be used to achieve the same business outcomes. Some activities might simply be no longer necessary, some will be achieved in different ways, and some will be completely new.
Staff skills assessment to determine if training, other than directly related to BIS, is required for some staff for their new roles.
Role and group definition based on the outcome of the above, to configure BIS with the correct set of user permissions, roles and groups to allow users access to the functions within BIS they need to complete their work tasks.
System enhancements
Develop training materials, in concert with SICE and EastLinks in house trainer (Human Resources)
BIS operational principles a foundation course in how BIS operates,
BIS functional overviews to give users a high level view as to how BIS operates in specific areas such as Interoperability and Account Maintenance.
Business Testing Induction a short course for business people to equip them with the knowledge they need to be part of the BIS formal acceptance testing process.
Detailed training material for each of the defined roles and groups.
System enhancements
Business process and procedure change.
The business resources needed to successfully complete formal acceptance testing, including schedule and any back-filling requirements.
Training plan and schedule, to cover who needs to be trained and when, the training model and resources needed to deliver training, how people in training can be back-filled and a mechanismto test that the training has delivered the required outcomes.
Business refactoring, in collaboration with Human Resources, covering the recruitment to new roles within the organization and the making redundant of roles that are no longer needed.
Position Descriptions Review and update position descriptions with Human Resources ensuring new tasks and responsibilities are accurately captured and recorded.
Change metrics program to develop metrics that help EastLink to measure the effectiveness of the change program and the companys preparedness for go-live.
Go-liveroles and responsibilities for the actual cutover period.
Key Selection Criteria
In addition to the behavioural competencies outlined in this document the key selection criteria is as follows:
Formal Education
Knowledge of formal Change Management frameworks such as Prosci ADKAR,
Knowledge of formal Project Management frameworks such as Prince2.
Skills / Knowledge / Abilities
Experience of at least three major change programs in organisations of the size and complexity of
EastLink,
Demonstrable leadership of at least two change programs of the size and complexity of the BOSS project in terms of project value and number of people involved.
Key Competencies
Engagement the ability to listen, understand and capture the needs of stakeholders,
Planning the ability to address complex situations and create plans that demonstrably show how outcomes will be achieved through the completion of well-defined activities.
Leadership the ability to take disparate groups of people on the project journey and act as a source of confidence and trust.
Communication the ability to develop clear and understandable messages relevant to different stakeholder groups.
Training a knowledge of how best to a range of teaching models to achieve learning outcomes.
Inherent Requirements
EastLink has identified the following inherent requirements that are essential for the effective and safe performance
of this role.
People
Accessing, viewing and updating sensitive information which may relate to customers, employees and/or
company intellectual property;
Honest, trustworthy and high level of integrity;
Interacting with colleagues and senior management from across the organisation;
Interacting with suppliers and contractors providing a service to EastLink; and
Working independently and also within a team.
Work Environment
Adjusting ergonomic equipment such as a computer and/or chair height which may be required due to sharing resources;
Be eligible to hold a current security pass for EastLink workplaces;
Working across multiple locations which requires travel between such locations;
Working in a multi-story building;
Working in an open plan office;
Working within an audited work environment, receiving regular performance related feedback; and
Meeting reasonable occupational health and safety standards which are in direct compliance with relevant
laws.
Resource Utilisation
Using technology including photocopier, fax machine, etc;
Using a telephone with handset or headset;
and
Using computer technology; including a large scale visual display unit, computer keyboard, mouse and/or scanner for extended periods of time.
Physical
Ability to speak and be clearly understood on the telephone;
Being seated at a desk for prolonged periods of time while operating technology;
Concentrating for reasonably long periods of time;
Extended reaching;
Keyboarding tasks;
Listening, retaining information and understanding what is said; and
Undertaking tasks which are visually demanding or critical for long periods of time.
Eligibility to
To be eligible for employment with EastLink, you must be an Australian citizen, an Australian permanent resident, a citizen of New Zealand who entered on a current New Zealand passport or a non-Australian citizen holding avalid visa with work entitlements.
Key Selection Criteria
Advertised vacancies often attract a number of very good quality candidates so it is in your best interest to prepare
an application that will demonstrate to EastLink that you are able to satisfy the requirements of the role.
Before you begin your application it is important that you read this document carefully and decide whether your skills and abilities match the requirements of the position. If you require additional information to make this assessment it is recommended that you phone Human Resources for a confidential discussion.
You may also wish to research additional information which may be sourced from documents found on our Internet site http://www.eastlink.com.au
The key selection criteria outlined in the advertisement and/or this document describe the essential areas against
which EastLink will assess your employment application.
This is the most important part of your application as it is your opportunity to inform EastLink about your skills, abilities and experience. Under each key selection criterion you should outline your relevant skills and abilities and give relevant examples that demonstrate that you meet the requirement.
The information you provide against the key selection criteria will form the basis for short listing candidates for further consideration. It is important that you address each criterion thoroughly but succinctly and include only information that is relevant to the position.
Helpful hints when addressing Key Selection Criteria
You should write a brief statement on each criterion which relates your experience to that criterion explaining how you possess those skills or knowledge, and positions or situations where you have used these attributes. It is advisable to use each of the selection criteria as a heading to logically set out your claim for the position, and use specific examples to demonstrate that you do meet the requirements of the position.
A recommended approach for addressing the selection criteria is to use theSTAR model, which is:
Situation provide a very brief outline of the situation or setting. Task outline what you did.
Action outline how you did it.
Result describe the outcomes. What did you achieve and the results of what you did.
Here is an example of how to frame your response to a selection criteria statement using theSTAR model.
Example: Demonstrated capacity to communicate effectively
Situation My role as Communications Advisor with ABC Enterprises.
Task Ensure that all senior managers were kept informed of the status of projects in the various departments.
Action Initiated online information paper, emailed to each senior manager. Took responsibility for writing lead articles. Obtained ideas and input from stakeholders to ensure articles reflected organisations needs (content, language, style, presentation).
Result Feedback consistently excellent. Got achievement award for the initiative. Led to improved lines of communication with senior management and employees in the departments.
You can translate these notes into full sentence and paragraph form for inclusion in your written application.
Here is another example of responding to the selection criteria statement above but by presenting the details in
paragraph form.
My ability to communicate effectively with a range of people was demonstrated in a temporary role as receptionist with XYZ Organisation. I dealt with members of the community, officers from the local council and government departments, and representatives from private businesses on a daily basis. I communicated with these people face to face, over the phone and through the use of email. As I was the first point of contact for the organisation it was very important that I was professional, courteous and helpful in my interactions. In recognition of my positive interpersonal skills my temporary position was extended for a further nine months.
Written applications that meet the essential selection criteria will be used as the initial basis for short listing applicants.
Submitting an Application
Written applications are to be sent to the address nominated in the advertisement or this document. Your application must arrive before the advertised closing date to ensure consideration.
As outlined above, your application covering letter should contain statements addressing the selection criteria. In addition, a resume, which includes your personal particulars including day time contact details, employment history (list your most recent employment first), relevant qualifications and the names and contact details for at least three recent referees, including current manager or supervisor should also be provided.
Some things to remember:
Be concise and organise your application
Provide relevant examples when addressing the selection criteria
Please dont include copies of qualifications or certificates (these can be obtained later)
If forwarding your application by mail, please dont insert your application in folders, they are only discarded and disposed of prior to your application being considered
Please be advised that applications which do not include a covering letter addressing the selection criteria
and a current resume will not be considered.
Selection Activities
The selection process for this role consists of a number of important components all of which require success to
be eligible for an appointment.
Initial Screening
The selection process begins with EastLink reviewing your resume and making an assessment of your skills, knowledge and abilities giving consideration to your education, experience and employment history and assessing their relevance to the requirements of the position. It is important, therefore, that your application addresses all aspects of the selection criteria as clearly as possible. Spelling and grammar are an important element to your application, so you should review your application carefully prior to sending.
Telephone Screening
Human Resources may contact you by telephone to discuss your application and the position further. This is your opportunity to represent yourself, and to discuss why you have applied for the position. You will be able to talk about your expectations and find out more about the position and work environment.
Interview
Short listed candidates will be interviewed by a small selection panel at either EastLinks Ringwood Office or Mount
Waverley Office, depending on the location of the role. If you have any special requirements (eg: disabled parking, wheelchair access) please contact Human Resources so that appropriate arrangements can be made.
The selection panel will ask you a series of behaviour based interview questions related to the selection criteria.
At the interview, the panel will be seeking to determine your relative strengths and weaknesses in relation to the
position by asking you about specific examples or occasions when you have displayed the required competencies.
You will have the opportunity to ask questions, given the chance to demonstrate your interest in and understanding of the position and its duties. You should allow up to an hour and a half for an interview. It isnt necessary to bring anything with you to the interview.
Candidates short listed at this stage of the selection process may be required to attend a second round interview.
Technical Skills Assessment
Short listed candidates may be requested to complete a technical competency assessment following the interview.
Pre-Employment Checks
EastLink is committed to providing a safe and healthy working environment for its employees, contractors and visitors. To achieve this, EastLink strives to ensure that employees are not required or permitted to undertake work for which they are not suited and to take appropriate measures to allow work to be done in a manner which will not put any person at risk to their health and safety.
To assist EastLink in achieving this objective, short listed candidates will be required to complete a pre-existinghealth declaration and must disclose any/all pre-existinginjuries or diseases suffered, which, they reasonably believe could be accelerated, exacerbated, aggravated or caused to recur or deteriorate by them undertaking this role.
Short listed candidates may be required to undergo a vision assessment by an Optometrist and a hearing assessment by an Audiologist prior to commencing employment. The cost of this consultation will be met by EastLink.
Referees
In accordance with EastLink policy a minimum of three (3) professional referees are required. This should include, where practicable, the most recent manager / supervisor who can be contacted to discuss the employment application.
Eligibility for Appointment
Candidates who complete the selection process and meet all the selection criteria will be eligible for appointment with EastLink. Where there are more eligible candidates than available positions, offers of employment will be extended to those candidates whose attributes are most closely aligned with the organisations requirements.
Other Information
Position Status
This position is offered on a Full Time Fixed Terms basis until December 2016.
Applications close on Friday 15th January 2016.
Remuneration
The total remuneration, which includes superannuation, offered for this role will be negotiated with the employee.
Commencement
The position is available for an immediate start.
Proof of Entitlement to Work
Upon commencement of employment with EastLink all new employees will be required to confirm their identity and present proof of entitlement to work in Australia. The following documents will be accepted:
Australian birth certificate
Australian citizenship certificate
Certificate of evidence of citizenship
Australian passport
Valid visa with permission to work
Probation
All new employees of EastLink will be subject to a probationary period of three (3) months. Confirmation of continuing employment beyond the end of the probationary period will be provided before the expiry of the probationary period and will be contingent upon satisfactory performance, satisfactory behaviour and meeting any necessary security clearance or other specified employment pre-requisite requirements.
Police Check
Successful applicants shall be required to consent to, and satisfactorily complete, a criminal history check upon
commencement of employment at no cost to the employee.
Location
This role will be based at [insert location] and the incumbent may be required to travel or transfer between locations
to the extent needed to effectively carry out the responsibilities of the role.
Hours of Work
Ordinary hours per day will generally be 7.5 hours. However, the successful applicant may be expected to work hours as is reasonably necessary for the proper performance of their duties whether during or outside normal business hours.
Travel
Travel expenses, as per EastLink policy will be reimbursed to employees requested to attend a location that is not their normal work location. The amount paid for motor vehicle expenses will be based on the Australian Taxation Office provided schedule and will be calculated on the additional distance they are required to travel over and above their normal travel between home and work.
Qualifications
If you list formal qualifications on your application, please note that you may be required to provide the original
qualifications at any time during the selection process.
However, if you are the successful applicant, either on engagement, promotion or transfer, you will be required to
provide the original qualifications prior to commencement in the position.
Work Life Balance
A number of initiatives have been introduced across the organisation which demonstrates our commitment to work life balance. These initiatives are underpinned by our values and behaviours and are embedded in policy and procedural arrangements and theConnectEast Customer Operations Employees Collective Agreement 2013.
EastLink is committed to conditions of employment that support employees to achieve a successful work life balance through diversity of choice with regards to work patterns and a range of leave arrangements to enact the Time Better Spent philosophy of a better balance of work, family and lifestyle commitments benefiting employees and the organisation.
Some of the arrangements that EastLink supports include:
Flexible Working Hours
Part Time Work
Job Share
Internal Promotional Opportunities
Time in Lieu
48/52 Leave
Benefits
EastLink also offer a range of benefits to enhance the employment experience of its people which may include:
Employee Tolls Reimbursement
Fruit in the Workplace
Health & Wellbeing Program including health assessments
Employee Assistance Program
Social Club
Discount Employee Benefits
Subsidised Study Fees
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