Province: Victoria
Description:
Program Manager – Automated Marketing
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Program Manager – Automated Marketing
Melbourne, Australia | Multinational Enterprise Software Company
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Industry:
Technology
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Position Type:
Full-Time
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Functions:
Project Management
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Experience:
10-12 years
Job Description:
54 people have viewed this job
Lead a team of project managers and co-ordinators with a focus on high performance, customer satisfaction, employee engagement and commercial success.
Be responsibility for financial operations of the team, including utilisation and margin.
Work directly with clients to help drive best-practise project delivery.
Ensure team adheres to end-to-end process, including requirement definition, project planning, estimation, client presentation and sign off and invoicing.
Works with team to provide monthly forecasting and capacity planning to account and resource management.
Partner and collaborate with account management, strategy, tech, campaign services, creative, resource management to continually increase the quality of our work.
Act as point of escalation for clients and account teams. Manage difficult client and project situations professionally and diplomatically.
Oversee recruitment, performance appraisals and performance management.
Drive a team player culture, with a focus on positive values, collaboration and creating a positive and successful working environment.
To be considered for this role you will have:
Up to ten years relevant experience in digital production, including leadership of project management teams.
Proven leadership experience with high performing teams delivering complex, fast-paced and high-volume digital campaigns and programs of work.
Extensive skills and experience developing and overseeing production management processes to drive quality.
Passion for digital media and marketing automation, with strong knowledge of platforms (e.g. responsys) and emerging technologies and trends.
A commitment to our cultural and team-based values.
Detailed Description and Job Requirements
As a leader within the Expert Services organization, you are responsible for ensuring that a quality, integrated software solution is delivered in a timely manner, at budget, and to our client*s satisfaction. This involves working closely with the client to understand and manage their expectations, as well as working closely with Oracle and third-party vendors to ensure delivery. Establish vision for Creative/Campaign Services that will align with product and industry trends.
Serves in a first line management role. Plans, organizes, directs and controls the work activities and staff of an Expert Services practice. Supports Sales efforts involving delivery from his/her Service Line. Manages client relationships and is responsible for the quality of Expert services delivered by his/her service line. Can lead the design, develop, test, and launch complex email campaigns and interactive programs using the Interact platform on-time, on-budget, and without an errors. Gather, manage, and execute client specifications. Review project requests from clients to determine how to implement using established processes and best practices, or scope production specifications for custom projects. Design and deliver internal/external training. Demonstrate leadership and mentor other members. Handle client escalations. Manage team of expert resources by allocating resources, forecasting, hiring, reviewing quality reports, and ensure development/training for team. Represents development organization at client meetings and presentations. Develop and publish code standards and train cross-functional teams.
5+ years of professional experience. 1-3 years Management experience in a Software Development organization preferred. Excellent presentation skills. Excellent written and oral communication.
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You are invited to join Ivy Exec, the most exclusive, invitation-only, network of high-caliber professionals globally.
As part of our partnership with Careerjet, you are eligible to receive a complimentary All-Access membership for one month.
As an All-Access member, you’ll get access to over 58,000 premium jobs, unique Mentorship Network, receive industry intelligence reports, and build a profile searchable by top companies.
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