2015-11-03

Province: New South Wales
Description:

Network Administration Supervisor in North Ryde, NSW Australia – Orix – 27AC09 | Recruit.net Australia

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Network Administration Supervisor

Orix – North Ryde, NSW

4 hours ago from ORIX

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4 hours ago from ORIX

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Date Posted: 29/10/2015

Applications Close: 27/11/2015

Salary: Competitive

Division: ORIX Australia Corporation Ltd

Location: North Ryde

Work Type: Permanent – Full Time

At ORIX we are continuing to grow our Fleet Management and Leasing business and as a result we are in search of a commercially focused and hands-on network administrator with supervisory experience to lead help desk and technical support activities for our Australian business.

As a member of the IT Infrastructure team you will be responsible for delivery outcomes, end user experience, end user satisfaction and the identification of continuous improvement initiatives for all computer, network, voice and communications systems. In this newly created role based at our Macquarie Park head office some of your responsibilities will include:

Resolving customer support escalations by phone and email whilst also managing members of the helpdesk team

Measuring and reporting on service delivery performance metrics

Ensuring core systems are running smoothly

Documenting changes to systems for training purposes

Mentoring and coaching helpdesk staff and monitoring competency areas and development plans

Ensuring the provision of support for end users and recommend suitable software and hardware

Managing internal and external level agreements to ensure service standards are met

Supporting business initiatives and maintaining business relationships

Ensuring technology assets and networks are used and operated in the most secure and confidential manner possible, and in accordance with desired privacy constraints

Delivering a robust, flexible and cost effective network and telecommunications infrastructure.

Implementing and supporting a customer service culture and feedback satisfaction levels across the business

Testing and reviewing business continuity and disaster recovery plans regularly

Maintaining an awareness of technological developments and current practice

To be considered for an interview, you will possess:

A high degree of customer engagement that will see you multi-tasking and utilising your broad knowledge and experience of all things IT

Strong customer service skills and the ability to embed a service culture

An understanding of business-driven IT and financial performance metrics

Knowledge of IT capabilities and emerging technologies

The ability to transfer skills, knowledge and best practices

Capable of being hands on and leading by example

Willingness to be a visible, collegial, results-oriented player

Excellent communication and interpersonal skills and the ability to deal with people at all levels

Ability to manage relationships with vendors of both products and outsourced services

An analytical and innovative focus with highly developed problem solving skills

Previous people management experience is essential

Willingness to travel interstate occasionally

ORIX Australia offers candidates a competitive salary package and eligibility for an annual bonus together with a great working environment close to transport (100m from Macquarie Park station), cafes and shopping. Our onsite facilities include a free gym with personal trainer, free parking, plus lunch time meditation classes and subsidised guitar lessons in our recreation area, where you can make use of our table tennis tables and pool table. Other benefits of working at ORIX include a one hour lunch break, paid parental leave, paid charity leave, staff discounts, and the opportunity to package a Novated Lease vehicle.

To learn more about ORIX please visit our website at http://www.orix.com.au

You must have the right to live and work full time in Australia to apply for this position.

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