Province: Australian Capital Territory
Description:
At Royal Caribbean International, we believe that great vacations begin with
great employees! As a leader in the cruise line industry, RCI is continuously
expanding and seeking dynamic, energetic, experienced professionals to join
our team. With our innovative, award-winning fleet of ships visiting five
continents, each offering adventurous ways to explore the globe, this is a
great opportunity to let your career set sail.
We are currently seeking Casino Cashiers to join our team! This position will
“Deliver the Wow” through industry leading service, while continuously
striving to exceed hospitality industry standards. In this role, the Casino
Cashier receives and exchanges cash and coins, chips and checks, credit and/or
other monetary notes for guest enjoying the Casino by performing the following
duties and responsibilities.
Responsibilities include but are not limited to:
* Greets customers and provides Casino information regarding cashiering services available to the guests.
* Exchanges chips, cash, coins, checks, credit and/or other monetary notes. Accurately counts chips, cash, coins in a quick and efficient manner. Receives coins or casino chips from guests requesting paper and/or coin currency equivalency.
* Operates electronic coin counter or counts chips to determine correct exchange values. Provides guests with paper currency and/or coin equivalency.
* Obtains approval for credit card transactions; charges individual accounts for chips issued; maintains Credit Card Log.
* Answers inquiries pertaining to Casino services and general information. Responds to guest complaints in a considerate, professional and positive manner by showing concern and listening actively. Takes ownership of guest concerns by following up and ensuring complaints are resolved to the guest’s satisfaction.
* Follows established procedures to maintain, balance and reconcile, assigned case assets (cash drawer). Prepares daily summaries by counting, reading and recording totals of cash, coins, traveler’s and other checks, credit cards and ship credit. Prepares manual and computerized reports of daily transactions including transaction summaries to balance and prepare reports for each voyage.
* Prepares written authorization forms and provides coins to Slot Technician to fill slot machines, slot payouts and change machines.
* Participates in casino count by totaling and verifying monetary values. Provided necessary supplies for count activities.
* Follows cage security procedures at all times.
* Maintains an awareness of the guests to avoid possible security issues. Notifies management and/or security of suspicious behavior.
* Attends meetings, training activities, courses and all other work-related activities as required.
* Notify the host, pit or slot management of any high rollers.
Hiring Requirements:
* Two years cash handling experience in a customer contact position within the hotel banking, casino or related industry.
* Proven customer service skills to interact appropriately with guests in a considerate, professional and positive manner by showing concern and listening actively.
* Ability to communicate tactfully with guest, department heads and shipboard employees to resolve problems and negotiate resolutions.
* Ability to count chips and paper currency quickly and accurately.
* Ability to operate coin counters, chip mechanism, 10 key adding machine and related equipment.
* Ability to perform basic math functions with regard to counting chips, cash, coins and preparing reconciliation reports.
* Working knowledge of computers, internet access and the ability to navigate within a variety of software packages such as Excel and Word.
* Completion of high school or basic education equivalency preferred.
* Recognize and possess the ability to count coins and paper currency in US dollars quickly and accurately.
* Ability to speak English clearly, distinctly and cordially with guests.
* Ability to read and write English in order to understand and interpret written procedures
* Ability to speak additional languages such as Spanish, French, German, Italian, or Portuguese is preferred.
*PLEASE KINDLY APPLY TO THIS POSITION ON THE FOLLOWING WEBSITE TO BE CONSIDERED: *
http://royalcareersatsea.com/jobs/apply/RCI100105HH
If you are interested in viewing other opportunities, please visit our company
website:
http://royalcareersatsea.com/pages/casino_operations
APPLY NOW