Province: Karnataka
Description:
Primary Location: United Kingdom,Northern Ireland,Belfast
Education: Bachelor’s Degree
Job Function: Technology
Schedule: Full-time
Shift: Day Job
Employee Status: Regular
Travel Time: No
Job ID: 16053344
Description
Background:
A position exists for a Production Level 2 analyst support team within the
Citi Capital Markets technology team. The team manages the day-to-day
availability of the applications and ensures issues or status updates are
accurately communicated to Level 1 support and to Capital Markets Business.
The successful candidate will be working closely with their colleagues in
APAC and NAM to ensure seamless 24 × 7 support of our applications. In
addition, they will work closely with Level 1 Support, development teams,
infra teams and the CitiVelocity business. The ideal candidate should be
technically astute, well organized, proactive and be comfortable discussing
issues with business and technical users at all levels. They also need to
possess good multi-tasking skills. The support team works shifts through its
team members located in APAC and NAM. This is a hands on roll and technical
skills will be required.
The support team work shifts during the APAC day in order for the team to
provide on-site cover between the hours of 7:00 am and 8:00 pm. This allows
the support team to cover both our UK and NAM user base. The candidate must be
willing to participate in the work shift rota and also the weekend support
rota.
Key Responsibilities:
Leadership and Project Management
• Strong process awareness and ability to manage incidents, problems and
change at a global enterprise level• Excellent planning, organization and
prioritization skills to meet ever changing demands• The ability to get things
done through others, taking responsibility for team and area, while
maintaining project principles for projects you are directly responsible for.
Functional Responsibilities:
• Work closely with first level support, development teams, infrastructure
teams and the CV business to determine strategy and priorities and to ensure
team is meeting the business’ requirements. Ensure team delivers on these
priorities and communicated progress effectively to all stakeholders.•
Troubleshoot web application issues and trace them to their source – from Wide
IP to VIP, to webserver, appserver or DB.• Reproduce web app issues and trace
request/response using HTTP sniffing tools such as HTTPWatch, HTTPFox, Fiddler
or similar.• Diagnose system-level bottlenecks (memory, IO, CPU) using
standard Unix tools (top, vmstat, fuser, lsof)• Perform maintenance activities
on iPlanet, WebLogic, Apache and Oracle layers of complex reverse proxy portal
application, including rules and other configuration changers in obj.conf,
httpd.conf, config.xml, etc.• Maintain application availability to business
users globally. Drive agenda in areas such as monitoring, failover and
resiliency in order to improve availability.• Managing and resolving issues
that arise on the CitiVelocity systems.• Manage daily processes ensuring
completion to service level agreements • Effectively communicate issues and
status updates with business users, first level support, and development teams
• Ensure the stability of the applications by proactively seeking ways of
ensuring stability.• Performs controlled resolution of incidents and problems
including prioritization and escalation to appropriate development groups when
appropriate • Create and maintain a knowledge base to ensure that knowledge
transfer takes place within the team• Liaise with users; business sponsors;
and other AD groups. • Provide support to AD teams to ensure that changes can
be placed into production and supported.
Qualifications
Essential Skills
Production Support Experience:
• Extensive years of experience working in a support environment.•
Understanding of problem management methodologies• Knowledge/experience of
problem management tools• Knowledge of active monitoring tools (Tivoli, Hawk;
Nagios, ITRS, Uptime, etc…) including installation and implementation•
Experience supporting webservers (iPlanet, Apache) and Java application
containers (WebLogic, WebSphere, GlassFish, WASCE, Apache Tomcat)• Working
knowledge of web applications, http requests/responses, headers, response
codes. Basic web development experience a plus.
Linux
• Extensive years of experience • System Administration• Shell scripting
Programming Languages
• Perl/scripting language and / or Java• Ability to develop support
tools/scripts as required
Personal
• Ability to communicate well at all levels• Strong organizational skills•
Self-motivating• Ability to work in a team environment• Ability to learn new
skills quickly with little supervision
Additional Skills (preferable)
Networks
• Understanding of IP networks + ability to analyze and monitor network
traffic• DNS• Understanding of IP Multicast/Anycast
Database
• Basic Sybase and/or Oracle administration• Functional knowledge of SQL +
ability to write SQL database script
Qualifications:
Bachelors Computer Science, Information Science or related technical or
quantitative discipline.
About Citi:
Citi has 12,000 offices in 140 countries around the globe. We have been around
for nearly two centuries and over that time, have cultivated the world’s
largest financial services network. Today, Citi is built on the experience of
300,000 employees.
Present in Singapore since 1902, Citi is deeply embedded in the financial
services sector and is represented in nearly every asset-class. Citi’s
Institutional Clients Group, Global Consumer Banking, International Personal
Bank, Citi Global Wealth Management and Citi Private Bank are all leaders in
their respective fields, contributing significantly to Citi’s performance in
Singapore. Providing employment to 9,000 people Citi is now the largest
banking employer in Singapore.
Exceptional candidates who do not meet these criteria may be considered for
the role provided they have the necessary skills and experience.
Valuing Diversity: Demonstrates an appreciation of a diverse workforce.
Appreciates differences in style or perspective or perspective and uses
differences to add value to decisions or actions and organisational success.
Citi is an Equal Opportunities Employer
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