Province: Andhra Pradesh
Description:
In the role of App Support Analyst for the Auto Finance Production Support
organization, you will provide expertise in designing, building, and deploying
technical solutions for projects of varying size and complexity based on
various Operating system platforms. You will work with the Application Support
Team in the fast-paced Auto Finance line of business. An understanding of
system/solution design and architecture is essential. In this position, you
will be responsible to:
· Will be working as an escalation point of contact for the production issues
in the space and drives the resolutions
· Will be working as a trend analyzer and proactively addresses the issues and
keeps the documentation available for the team to address similar issues in
the futures
· Will act as a technology SME for the team on various integration points of
the suite of products and will show cross technology expertise in analyzing
and addressing the issues
· Should be able to work independently and be able to lead people on
technology areas with no people management
· Should have demonstrated experience of ability to handle multiple incidents
or projects simultaneously
· Ability to drive multiple initiatives in production space independently and
leading the team simultaneously where needed.
· Work to manage and maintain Retail server frames deployment, partitioning,
and capacity.
· Work with application partners and architects, and participating in the
design and documentation of the infrastructure and systems, building out the
end-state solution, and working with production support teams to ensure a
smooth transition into production.
· Post-production, serve as a knowledge expert for issues that arise with the
designed/implemented solutions. Provide technical decisions and direction when
working with project managers, application developers, and business partners.
· Act as an advocate for the customer’s technical needs while ensuring
compliance and adherence to all applicable processes, procedures, and
standards and recommend solutions and alternatives in situations where they
view efficiencies are not being obtained.
· Work on include large-scale cross-function application environments, smaller
simple application servers, systems re-engineering/re-design, and system/site
moves.
· As required, work weekends and/or off-hours to meet project/workload demands
and occasional production on-call duties.
Technical Skill/Experience Requirements:
· 5+ years hands-on experience in Mainframe technologies.
· 5+ years experience using mainframe languages, tools & facilities: JCL,
Changeman, Zeke, VSAM, Cobol, CICS, MQ, DB2, and other TSO utilities.
· Experience with mainframe data manipulation utilities (ie, FileAid,
EZTRIEVE).
· Experience with NDM, MQ and FTP secure transmission protocols.
· A strong application development background with a solid understanding of
development methodologies
· Understanding of the design and implementation of proactive monitoring and
health checks
· ITIL Incident management life cycle skills and experience
· Knowledge of incident, problem management, ticket, change, and risk
management processes and tools
· Ability to influence and lead technical conversations with varied IT support
groups
· Experience understanding performance metrics
Core Skill set Requirements:
· Strong communication skills (verbal and written) with the ability to
communicate complex issues to technical and non-technical audiences that
include peers, partners, AD partners, senior management, and customers
· Strong documentation skills with experience designing system design
diagrams, application flow diagrams, and other related technical
documentation.
· Leadership abilities: ability to drive discussions with client, provides
leadership for in-house internal partners, and explains complex issues to AD
partners and senior management.
· Attention to detail and the ability to multitask.
· Must be able to remain focused on critical deliverables while remaining
aware of simultaneous communications and issues.
· Professional customer-focused attitude at all times, even during situations
of disagreement.
· Understanding of and experience with change management concepts, processes,
and tools.
· Ability to train and mentor more junior technical staff.
· Experience working in a “hands-off” environment driven with controls/process
in place
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